We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more
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Review summary
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Reviews shaping this summary
Very helpful, following a recent spinal fracture I was unsure if this would considerably increase my premiums. I went onto comparison sites on line and found most wouldn't insure me. I had a previou... See more
Quick phone call for renewal of my travel insurance. Slight increase in cost which was expected but cheerful staff renewed my policy after a few simple questions. Good customer service and helpful sta... See more
I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more
Company details
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
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Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
545K reviews
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my quote was fast and efficient and…
my quote was fast and efficient and really reasonably priced I have recommended a friend
August 9, 2026
Excellent service
I have used Staysure on my annual travels to The Netherlands in September for years now. Always a competitive quote in fact it’s not changed for the last two years. The online system is very user friendly and easy to use. Would recommend to all.
August 16, 2026
Justin was very clear in asking the…
Justin was very clear in asking the questions relating to my insurance policy and made it easy to understand and friendly.
August 16, 2026
Forms easy to complete
August 9, 2026
I was lucky enough not to need your…
I was lucky enough not to need your service while on my holiday despite being involved in a car accident.
Taking out the policy was an easy task and I wouldn’t hesitate to do it again.
I thought the price was very reasonable for the cover it offered.
August 3, 2026
Staysure Travel Insurance
I have used Staysure Travel Insurance before which meant that I had no hesitation to use them again. I found it easy to navigate their website for what I needed.
August 15, 2026
Quick and easy to do.
August 16, 2026
Happy with how I was dealt with xx
August 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Improvements needed
Compared with other travel insurance companies your online form was exceptionally difficult to complete. It was hard to list all of my existing medical conditions and the form kept on going back to the beginning. Had it not been for the patience of my wife, I would have given up on Staysure and move to one of your competitors long before I finally managed to submit my application. I sincerely hope I won’t have to make a claim on my 3 day trip and that, if I do, your claims department is much more user-friendly than your application procedure.
August 14, 2026
Reply from Staysure Travel Insurance
Dear Tim,
Thank you for your review, I am sorry you are unhappy with us and the medical section of the quote.
When adding a condition, you would answer the questions for it and when it comes to the end of the questioning, it will bring up the box again for any further conditions which need added. After adding everything, click finish and it will take you out of the medical screening and continue with the rest of the quote.
We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. I will definitely forward your comments to the relevant department to see what can be done for future improvements.
Thank you for choosing Staysure and have a lovely holiday.
Kind regards
Yvonne
No problems
August 8, 2026
First class servie
August 16, 2026
Everything was so simple to set up
Everything was so simple to set up, and the communications are first class.
August 9, 2026
Perfectly good for purpose
Perfectly good for purpose.
I’m not doing any more surveys.
August 15, 2026
Very good customer service on telephone
The renewal letter was disappointing since the quote was way too high. However, when I called Staysure their member of staff was very helpful and kind and she managed to get the quote down by £100. Always worth calling to talk through a renewal.
August 11, 2026
Found staff to be friendly & helpful..
August 7, 2026
An easy site to use with extremely…
An easy site to use with extremely favourable rates.
Thank you!
August 16, 2026
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