Stebbings Reviews 

412
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

412 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(412)

203 reviews in the last 12 months

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Rated 5 out of 5 stars

Tom was fantastic, exceptional service

We visited Stebbings to look for an upgrade of our car. We had a ar to trade in and an idea what sort of car we wanted, I knew what colour too!!
Tom was fantastic, he helped us decide if the car i had chosen met our family needs, budget and requirements. He was cool, calm and never pushy. Everything was explained fully and at no point did we feel we were being forced to buy. Tom let us go for a test drive, he agreed a great price for our trade in car too. We left feeling that we had been very well looked after by Tom.
Super car, super service, super value and super salesman!!

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Went into Stebbings with the intention…

Went into Stebbings with the intention of test driving and potentially buying a specific vehicle they had on their website. I was served by Daniel and he was very helpful and friendly, once I wanted to purchase the vehicle it was a very stress free transaction with no sneaky hidden extra costs. When I picked the car up Tom assisted me and was also very helpful, I even got half a tank of fuel.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service & Car!

I had a Daniel and Tom serve me, Both staff were extremely helpful and made my time spent throughout stebbings feel at ease and any questions I had they answered, I would definitely recommend stebbings and the car was spotless on collection. Couldn't be happier ☺️

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Neamh helped me with my new car…

Neamh helped me with my new car purchase, she was so helpful and honest, explaining all the info and choices I had, as well as being overall so lovely and easy to talk to! Didn’t feel pressured at all, unlike what you sometimes can get at other garages. I would highly recommend Neamh and Stebbings.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful friendly and stress free experience

As soon as we walked in to the showroom, the staff there could not have been more helpful and friendly. Andrew Ntege and Thomas Hemming went the extra mile to make sure all our queries were answered and that the car buying process was smooth and stress free. We would 100% buy from Stebbings again.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

All I can say is absolutely fantastic service from stebbings staff! Making the whole experience very inviting and welcoming.
Initially being served by Charlie who was very helpful. Then Chris took over who went out his way to make the experience extra special! Having been to quite a few car sale showrooms before, which in my eyes was absolutely appalling service! Stebbings are 2nd to none.
I would absolutely recommend them to anyone and will do in the near future.
Any issue I have had Chris has gone out his way to solve them.
Appreciate the experience and I wouldn't hesitate to go back in the future!
Thanks again Chris & all the staff

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish, this is my 8th vehicle from Stebbings and the service has always been faultless. Tom boyns has been fantastic sorting out my new M2. Looking forward to many miles to cover. We will be back for the 9th

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

I dealt with Chris at Stebbings

I dealt with Chris at Stebbings. Buying a new car can be a stressful undertaking, but with effective communication and a commitment not to over promise and under deliver, Chris made what could've been a truncated experience a seamless one. I highly reccomend him. Thank you, Chris.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Ask for Jake

I recently went to Stebbings Car Superstore looking for a MK4.5 ST Estate and dealt with Jake. He was absolutely brilliant from start to finish! Not your typical pushy car salesman — he listened to exactly what I was after, gave honest advice, and made the whole process relaxed and enjoyable. His friendly and professional approach really stood out. Stebbings, you’ve got a great employee here — make sure you keep him! Highly recommend asking for Jake if you’re after a car.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Charlie of Stebbings

I was helped through the process of choosing and buying a car by Charlie. He was very polite and helpful. I was buying a car through having my car totalled so I was very nervous suddenly having to get a new car but he made it so easy.I was not put under any pressure to buy just helpful information. I will definitely recommend Stebbings to family and friend.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Chris @ Stebbings was absolutely great…

Chris @ Stebbings was absolutely great .. I’m really happy with the vehicle I bought .. exactly the service I wanted, Spot on .. thankyou. Nice showroom ! Well worth the trip from Norwich to Kings Lynn …

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Chris was excellent

Chris was excellent, very helpful, made us feel at ease, answered all our questions and had a lot of patience, would definitely go to him again!

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST MOTONOVO OR STEBBINGS!

DO NOT TRUST MOTONOVO OR STEBBINGS!

And i would give ZERO stars if possible!

I financed a £55K Porsche Macan via MotoNovo, paying a £14K deposit.

Within weeks:

Air-con motor fault
Oil change light
Rear tyre needing replaced
Damaged alloy
Rear window needed recalibrated
And to top it all a rodent nest with internal damage discovered by Porsche.

I formally rejected the car under the Consumer Rights Act, but Ben at Stebbings rejected it. Stacey at MotoNovo tried forcing me into a biased inspection (read the company reviews that confirm this!) and ignored Porsche’s evidence then dropped £200 into my bank without consent before even sending their formal decision email. ALL IN BLACK & WHITE!!

They’ve shown zero accountability and don’t adhere to UK consumer law.

This has now gone to the Financial Ombudsman, Motor Ombudsman, and Trading Standards armed with a load of evidence.

Avoid them both. Absolutely Disgusting!

August 4, 2025
Unprompted review

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