Stebbings Reviews 

412
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

412 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(412)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Good company

I purchased a very nice car from these guys, I was looked after by Chris Martyn, all I can say is that this is a genuine and friendly company who I would deal with again in the future.
R Sargeant

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough regarding…

I cannot speak highly enough regarding Tom Boyns (and the rest of the teams) professional service. From the time my daughter and I walked into the showroom, we were greeted with warmth and friendly staff. Tom went above and beyond. Nothing was too much trouble. I've been going to Stebbings for many years now, and have always found them professional, friendly and willing.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service for car sales

I found the representative Tom Boyns very helpful and knowledgeable and patient . He made the whole process of buying the car straightforward . I would highly recommend Stebbings as a company and express thanks to Tom for his help

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

i would just like to say from the time…

i would just like to say from the time i hit the showroom i was greeted with the upmost respect and Tom Boyns took us in the back to show us the car nothing was too much trouble
the whole experience with Tom Boyns from start to finish was so easy and everything was explained to me in depth very pleased with my experience of buying my first car

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Chris

Fantastic service from Chris, very professional and efficient-would definitely recommend. Have previously bought from Stebbings and again very very happy with the service provided!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

My experience very well could have bed

My experience very well could have been a one star if they didn’t handle me with such care.
Recently brought a car from them but unknown to both parties the oil rings would go bad leading to engine failure on a car with 75k miles.

After telling sales manager Tom how I felt as I wouldn’t want a repair but a new car he helped me. He was quick caring and professional. Treated me like family couldn’t be happier.
He passed me to Charlie and I received the same treatment.

I never have a bad thing to say about this dealer would highly recommend no matter your budget.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Buying A Car

When I arrived to see the car I see on website Chris was very helpful and polite I took car for a test drive and when I got back Chris sorted out all the paperwork what was needed after a few days Chris phoned me to give me updates on when I could collect it.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, very smooth, simple buying process. Explained everything very well, and overcame any hurdles. The car is great and Chris was excellent at speaking over all the details with me.

Would definitely recommend Stebbings, especially Chris.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been looked after by Mr Andrew…

I’ve been looked after by Mr Andrew Ntege on my last 2 car purchases.
He and other staff at Stebbings have been excellent and made it very easy and less stressful during the bad times where my cars have been written off.
Andrew’s service has been perfect and I received a call a few days later from Andrew and he was checking how im getting on with my new car and I was asked if there was anything else he can help me with. I have recommended stebbings to friends and family and I’m sure I’ll be coming back next time. Thank you Andrew and the rest of the staff at Stebbings.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Stebbings

We were looked after very well from start to finish and all our queries about the car were sorted without any fuss thanks to Andrew Ntege

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company with A+++ customer services

Excellent company lots of choice of vehicles. Customer services excellent, treated as a special customer by all staff that I spoke to. After care sales services excellent soon helped me with a concern I had. A special mention for Tom Boyns who was so helpful and patient and friendly and it seemed as if nothing was too much trouble.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought a car and the whole experience was amazing. Huge thanks to Chris, who helped me out from start to finish. Super professional, honest, and easy-going – he made everything simple and s

I recently bought a car and the whole experience was amazing. Huge thanks to Chris, who helped me out from start to finish. Super professional, honest, and easy-going – he made everything simple and stress-free. Thanks to him, the process was smooth, quick, and honestly just awesome. Highly recommend!

September 4, 2025
Unprompted review
Rated 2 out of 5 stars

Stebbings aftersales pathetic

Went over stebbings with my grandson to purchase a ford focus.he is aged 21 and is a retained fireman.he had a test drive albeit with a £2500 excess. Agreed to buy it but not with a 3month warranty the car was £14000 and no discount for no px.was offered 1years warranty if he paid £100. Told warranty was up to price of car..car had covered Approximately 41000 miles. 1700 miles and 7weeks later 1st gear went.would jump out of gear. Phoned stebbings and they said couldn’t look at it for at least two weeks.wouldn’t give him a courtesy car as 21 too young.said they out sauce gearbox problems as specialised knowledge needed. Told us where they would take it and we contacted them.they said would need too book it in as was very busy.needed car for work so went back to stebbings who said must take back to them and not gearbox specialists AND if thought car had been raced my grand son would have to pay up front.how they would come to that conclusion conclusion I didn’t ask.checked out service history and car had had two gearbox’s replaced previously.when ask about locally for estimates prices was£100 hour.stebbings warranty covered £14000 great headlines but only £50 hour was covered. Stebbings warranty badly lacking and I wouldn’t recommend them

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Andrew the salesman is a brilliant…

Andrew the salesman is a brilliant guy,looked over the car and within minutes decided it was the perfect car,having bought two cars from Stebbing’s before which one of them is still in our ownership I think says it all,be back again when we trade in the other car,deserves more than 5 stars really

August 22, 2025
Unprompted review

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