Stebbings Reviews 

409
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(409)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff

Friendly staff , not pushy. Knowledgeable, caring and treated me, an older lady, with respect. Listened to what I wanted and I came away with a great car that is a dream to drive and meets all my needs. Better sales package than any other dealership for a similar vehicle. Highly recommend and after sales service brilliant

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with our Audi Q2..as…

Extremely pleased with our Audi Q2..as soon as I sat in it I knew it was for us...immaculate..such a great company to buy from..our Sales Exec Chris Martyn has been exceptional and very patient! Car presented well and Chris's attention to detail went over and above...well done Stebbings..

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

We will be back!

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was smooth from start to finish, no hassle.

Tom explained options clearly and kept us in the loop, which built real confidence. The handover felt effortless, with a friendly vibe and great attention to detail.

If you’re after a straightforward, customer-friendly car-buying experience, Stebbings is a solid pick & ask for Tom!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Car purchase and pick up.

No pressure when looking at vehicles, sales only get involved when asked, Charlie was very professional, polite and helpful, any queries were responded to. Also again when picking up the car Charlie was excellent again, no qualms about using Stebbings cars again, (actually this was our 4th vehicle from this dealer)

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

We don’t often write reviews but felt we had to for Stebbings; the staff here are amazing, especially Tom, who made the whole experience of buying our new car efficient, painless and like we mattered. A true gentleman and went the extra mile! Would highly recommend Stebbings when looking for a car. Thank you, Tom.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!

Brilliant service the last few days of sorting out my new vehicle from Andrew. Extremely helpful and very pleased with my new purchase!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had great customer service buying a used Kia Sportage from Stebbings. Andrew Ntege was an excellent salesperson and made the viewing and buying of the car seamless. I had never driven an automatic or larger car and when Andrew took me for a test drive he explained everything in layman terms. I was convinced to buy the car after the test drive. Thank you to Andrew and Stebbings.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was very good

The customer service was very good, all the team we dealt with made us feel welcome and advised us using their expertise.

Chris and Ben were very polite and dealt with our purchase and part exchanges professionally even though there was a fault with one of them. Nothing was too much trouble.

Over all we have had a great experience with stebbings from start to finish. Thank you Chris, Ben and Charlie!

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

We Travelled 7 hours to collect a 2024 plate vehicle with 19000 miles on the clock. We purchased the vehicle after being reasuured the vehicle was in “mint condition and after being sent a description and video stating the vehicle condition was “like new”. We were told it would also receive a valet and full check before collection.
When we arrived to collect the vehicle we were shocked to find the vehicle had multiple dents, scratches to the bodywork and bumpers, a flat tyre, multiple cigarette burns in the seats and trim, dirty and stained upholstery, loose interior trim panels, misaligned doors, a strong tobacco smell and a damaged unusable tyre repair kit. The vehicle was not even fit for the road! The member of staff we dealt with agreed we had been mislead and were given a false description of the vehicle. He went to speak to the manager. The manager would not see us. They said the costs to rectify the issues would be too high and they agreed to refund the money for the vehicle. Unfortunately they would not offer any further compensation for our extensive wasted time and money due to their deceitful sales member that sold us the vehicle under false pretences. If you are thinking of purchasing from this dealer see the vehicle in person if possible or avoid them all together.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Good company

I purchased a very nice car from these guys, I was looked after by Chris Martyn, all I can say is that this is a genuine and friendly company who I would deal with again in the future.
R Sargeant

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough regarding…

I cannot speak highly enough regarding Tom Boyns (and the rest of the teams) professional service. From the time my daughter and I walked into the showroom, we were greeted with warmth and friendly staff. Tom went above and beyond. Nothing was too much trouble. I've been going to Stebbings for many years now, and have always found them professional, friendly and willing.

September 26, 2025
Unprompted review

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