Stebbings Reviews 

409
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(409)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you so much

Following a bereavement I needed to trade in 3 cars for 1. Tom Boyns helped me achieve this, he was so helpful, kind and supportive throughout a sad but necessary process for me. I can highly recommend
and would like to thank Tom and also Stebbings.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Couldn't rate Stebbings any higher. Charlie made our process of buying a car so easy. He explained everything and answered any questions we had.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Chris at Stebbings

Stebbings is local to us and has an incredible selection of cars. I loved the accessibility of trying as many models as we liked to find our perfect fit.
Chris was our sales manager friendly and personable from the off.
Without pressure he walked us through the purchase procedure and answered our questions with professionalism. Chris had to take bereavement leave, yet left us with clear accessibility to the sales team. Who supported our questions with equal merit.
Chris returned early during his leave in order to facilitate a smooth purchase on our behalf.
We experienced a few clunky processes through no fault of Chris or Stebbings, but Chris managed these issues collaboratively with his team and problem solved to a prompt and successful conclusion.
Aware of my tight timeline, Chris and the team endeavoured to do their best at pace, enabling me to meet my target.
He insured we had all relevant information to hand and relayed purchase receipts in a timely manner.
Everybody, I encountered at Stebbing‘s, face-to-face or on the telephone showed the same friendly professionalism.
It’s always nice to receive a thank you, but I think Chris deserves a special mention, THANK YOU chris. Your customer service was first rate.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Just purchased my amazing mini…

Just purchased my amazing mini countryman from Stebbings. Charlie was absolutely fantastic. He was very friendly, knowledgeable and didn’t make me feel pressured to make a decision in the slightest. Thanks again!

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Turning over a new LEAF...

In urgent need of a car having been without one for almost a month due to a TP writing off my last one. Two failed purchases with other dealers. Found out about a car being sold by Stebbings in the morning, and by late afternoon I was driving it home, having being able to divert my train journey home from a work engagement, Tom was very well-organised and professional. He made sure I had everything I needed and even if there was a question he couldn't answer, he made sure he found out - no winging it, just honesty about ensuring he got everything right. He was very knowledgeable about EVs and so I was buying a Nissan LEAF with confidence. He made a nice cuppa to-boot! Thanks to Tom and Stebbings for finally getting rid of my car-less anxiety. Recommended!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Stebbings provides excellent sales service.

The service Stebbings provides is invaluable when considering buying a car. To have the opportunity to be able to compare different makes & models on one site is brilliant.
The affable sales team are helpful and well informed. The purchasing process is slick and comprehensive, and Chris Martyn clearly explained all the available options. Transfer of the V5C and completion of the vehicle tax was completed online by Chris at the time of collection. And the car was immaculate.
What more could you ask for!

November 7, 2025
Unprompted review
Rated 4 out of 5 stars

Chelsie

Just to say Thankyou to Chelsie for her professionalism, overall her attitude was greatly appreciated and her service was excellent

October 31, 2025
Unprompted review
Rated 4 out of 5 stars

Buying a car remotely!!

Dealt with Charlie over the phone who gave me confidence in buying a car without even seeing it. For me the 2 1/2 journey was worth the trip. The car was exactly as described. The only reason I gave a 4 was because the car being a PHEV wasnt charged when I collected. When I arrived I was met by Dan who took me to show me the car and then knowing I would just want to get paperwork done dealt with it promptly so I could get away in my new car!

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Found stebbings online

Found stebbings online, I was contacted by Chelsea who was polite knowledgeable and extremely helpful. The car was well presented and as advertised I would recommend anyone looking for their next car to consider Stebbings.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff and very knowledgable.
Chris Martyn The salesman helped us with the purchase of our new car. He was very polite and answered all of our questions we had regarding the car.
Would definitely buy another car from here.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

We visited the showroom on Saturday 18th October to buy a car for one of our children. We found 2 cars we were interested in and asked for details of both. Initially, we spoke to Andrew re the cars and he was very helpful. We went away to look at other cars and when we returned Andrew was busy with other buyers so he asked one of his colleagues to help us further rather than keep us waiting. Chris was very helpful and informative, we were not pressurised in any way shape or form. He answered all of our questions and made the whole process of buying a car so much easier. We felt valued as customers and because they were busy we appreciated their care and respect so that we were not kept waiting.
We returned 9 days later to collect the car and was met by Chris as we walked through the door. He was professional, polite, extremely helpful and nothing was too much trouble.
Amy, in accounts, was also very helpful in the week between buying and collecting the car.
Great team effort.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service great quality

Had the pleasure of visiting stebbings to look for a new car. The level of customer service was phenomenal, Tom Boyns explained the process and was extremely professional and knowledgeable.

The offer stebbings gave for both my part exchange vehicles were higher than I expected which allowed me to the purchase a better quality car with very little fuss or issues.

An extremely simple process with a high level of vehicles in stock. Highly recommend

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

Be VERY careful.

Contacted Stebbings Car Centre over the phone to arrive viewing of potential new to me car. The car is electric. Made them aware that I will be travelling from the other side of the Island(over 200miles), asking them for the car to be fully charged, just in case if I buy it and also I will pay for the charging anyways.
After the test drive decided to purchase this vehicle of them and what a surprise!
The car is charged in less than 30%!(85 miles of range).
When we came to the transaction they obviously wanted to sell some extras which increased the price of the car, so because I was buying the car for cash it exceeded my available founds by less than 10% of the car value. And what a surprise!
THEY DONT USE CREDIT CARDS!
Both, the sales person and the manager apologised, but they were unable to help me and we were left in confusion.
THERE'S NO I FORMATION ABOUT IT ON THEIR WEBSITE .
Both , the manager and the sales person were tending to cancel the sale due to late time (Friday 4pm) and were not helpful at all, looking at the watch frequently giving g me the sign they want me to go.
Horrendous.

October 24, 2025
Unprompted review
Stebbings logo

Reply from Stebbings

Hi Hubert,

Thank you for your feedback,

I am sorry to hear your side of events that happened however with such a review I must stress our side of the events. You made the appointment on the Thursday and were unsure if you could make it on the Friday or the Saturday. The vehicle needed preparing for you to drive away on the day which we pushed through for you. This then didn’t give us the chance to charge the vehicle to 100% which was also never promised. We even offered to pay for a fast charge at the local charging point for you. We don’t accept credit cards and you made our sales executive aware you would be paying via bank transfer so the need to discuss a credit card didn’t come up until you collected the vehicle. I must add that you also swore at our members of staff in a very aggressive manor and we still agreed to continue with the purchase and help after this happened which I am sure you can appreciate we don’t expect or should have to tolerate. I am sorry we didn’t live up to your expectations but I feel on this occasion a negative review is rather un called for. Please feel free to contact myself on 01553 661661 or Benjamin@stebbings.co.uk if you wish to discuss this further.
Benjamin Titmarsh

Rated 5 out of 5 stars

Tesla Model 3

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish.
Charlie was honest, professional, and kept me updated throughout. The car was spotless, serviced, and perfectly prepared.
Highly recommend asking for Charlie — truly one of the best dealers I’ve met!

October 15, 2025
Unprompted review

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