Steep and Cheap Reviews 

Francis C was very helpful and guided me through the entire process of completing my order.
Great value for great gear!

O.Alan was really friendly and helpful when I asked him why my order was cancelled. I also had a first shopping promo code that cannot be used now but Alan was able to help me work magic while waiting for me to complete my order. Really pleasant guy. I enjoyed shopping on SaC!

I ordered a jacket and was smaller than I liked. So, I returned it. You pay for shipping and the return. They don't reimburse you for those, FYI. I was wondering why my refund was $20 less the original price I paid. So, beware.

Steep and cheap and backcountry.com have been great to me and my family over the years. I can typically find what I need for skiing, climbing and mountaineering at less than retail. The brands and quality are good, delivery is prompt and I have had no issues with returns when needed. I highly recommend them.

Bought a Dakine roller bag. Used once and stitching came apart. Was promised a replacement. Replacement never came. Was told warranty did not take effect. When asked to explain, customer service stopped responding to my emails. Got screwed out of $127 and shipping.

Great company - got the La Sportiva hiking boots exactly as ordered and sent very quickly. I will definitely shop with them in the future.

The worst customer service in the climbing industry. The incompetence of the team is appalling. After speaking with support FOUR different times, the company cancelled my order without even notifying me. This was after I sorted out the payment issue with support a week prior. Complete waste of time, you’re better off ordering from a company that values their customers time. The only remedy they offered was to replace my order. After wasting hours of my time and waiting TWO weeks for nothing to show up, I decided that it was not worth the headache. Long time customer that WILL NOT be returning.

Great pricing, terrrriiiible customer service. Rude and inattentive staff. No follow up. Waste of time even trying to get help. Purchase at your own risk (and potentially benefit! Cus GREAT pricing!) and accept their customer service will be useless and/or drag their feet with an attitude when you try to get help :)

They sent me a sleeping bag with tears and down clearly leaking out. An expensive bag as well. I needed to proceed with a planned trip in which I needed the bag and offered to repair the bag and would appreciate a small amount for my time and materials and they agreed, but later offered zero assistance or follow up. I was passed around until it became evident they were just stealing my time until I quit. I have been a full time climber for 30+ years, the main contributor to summitpost (Dow). I do not advise buying gear from backcountry.com (steepncheep) with so many other valid choices out there.

Received a bag that had a rip in it, only had one of two straps and had dirt inside the bag. Customer Service requested pictures of the damage, which I sent. I returned to them using their Return authorization. Received confirmation they received the bag. I then received confirmation the return was complete, with information about how long my refund would take. Ten days later, when I asked about my refund, was told I was only receiving a store credit because sent back a dirty, used bag which was missing a strap. Which I did, as that was how I received it from them. All the second Customer Service person could tell me, was, the first person made no notes, so too bad for me.

This site is simply where Backcountry(.com) dumps their unwanted gear - and they do their best to make sure they get their money out of that unwanted gear. It’s unfortunate. I’ve had good experiences with the main site.

I have been promised a refund after providing the pictures of the damage for a second time. Customer Service doesn’t understand why I’m skeptical I’ll ever see the refund.

DHL lost in transit. Package sat in VA for several days so I called S&C. They sent replacement via Fed Exp. It came in a timely manner. New Issue: Replacement didn't fit so I returned and re-ordered in different size. Now waiting for DHL to send. DHL records show it is delayed. Shows handed off to post office in an IL hub and to allow 1-3 days, (not business days) for tracking update. Here it is 5 days later and I see package has been delayed. Same story, different day. Too bad DHL/Post Office holding up orders. I don't blame S&C but won't continue to "work" for my orders. S&C phone rep was very nice but told me that I could contact DHL or post office. I told him that S&C contracts out to DHL so in my opinion it is their package and they should look into it. I doubt that's going to happen so I will wait to see if/when pkg. arrives. I'm ready to cancel.

Jacket had a hole and they quickly sent a replacement

Unbelievably inflexible service. They harp on about an authorisation code that is needed before they will complete the transaction. However they do not listen when told that Amex do not give the code to the customer, it must be requested by the merchant directly. Quite a simple statement of fact after I rang Amex to inquire, and yet Steep and Cheap or is it Fixed and Inflexible?, just say that they will not do anything without the code. Not even take the time to ring Amex, as the bank told me they need to do.

Shipped a damaged item. Given incorrect information by a "gearhead" then conflicting incorrect information by the next "gearhead". Absolutely useless

Site is great, when it works.

The checkout process consistently fails, indicating a clear technical issue on their end. Despite attempting various cards and methods, the problem persists. Their suggested solution is archaic, requiring customers to place orders over the phone, reminiscent of a bygone era. This inconvenience undermines the efficiency and purpose of the website in my opinion.

THEY ARE THE BEST!!! I do not know why they'd have a low rating. If you don't know your own outdoor gear sizes...that's your fault. If you want to save money BIG TIME on TOP NOTCH and BRAND NEW EQUIPMENT... this is the place!!!!!

Steep and cheap falsely represented the product I purchased both on their website and through their chat feature with a “gear head.” After purchasing the product and discovering it was misrepresented, I was told to ship it back at my expense after already paying the initial shipping charges. I will not be shopping here again.

After reading all the negative reviews I was in doubt about ordering. I found a pair of North Face snow boots and ordered them anyway.
I received the boots; on time and they are just what I had placed the order for. I AM PLEASED, so I just placed another order for 2 jackets...........we will see if I will be pleased with this order.........if so, I think I have found me a good place to shop!

Best deals ever and the shipping is very quick. They ship the same day which is very awesome!