Stellantis &You UK - Abarth Crawley Reviews 

Louise and Tim where great, polite, professional and everything that was arranged before hand was done swiftly with no issues and in a quick time frame. Thank you guys!

Tim and Louise were excellent. Great communication and very happy with the service.

I gave my car to Stellantis&You Vauxhall Crawley 7 days ago, and requested to have a spare car. They said if I want to have a spare car I need to book a service appointment 3 weeks ago( how can I know my car will have an issue 3 weeks earlier??). Since I left my car I cannot hear anything from Stellantis&You Vauxhall Crawley. I don’t know what are they doing, I am calling everyday, service team never answers phones, sale team taking a note and saying me that they will learn the situation and come back to me but never call me or email me, I did a complaint with their AI system, nobody turned me up. This car is leasing and I am paying money to this company but I don’t have my car and don’t have spare car. Their service quality is horrible and obviously they don’t care about it. Don’t buy/lease a car from them!

Recently had a simple recall request on my Peugeot 208e (car horn replacement) Easy booking drop off. On collect very please to find my car washed and valet.
Follow up by NATASHA DE ARAUJO was courteous and professional in hoping I might use the garage for future work

It is impossible to contact the service department at Crawley. Their staff are unhelpful as they are hampered by their procedures. Their customer service is none existent.

Met Henry regarding purchase of a car and found him so helpful and thorough in explaining all options available. Would recommend purchase options discussions with the team again.

This was our first visit to stellantis and I won’t be going back again. The car cost 24k and at the point we were looking to buy the sales advisor was helpful and returned our calls etc. however, firstly we were told the car charger would be installed within a week - it will now be 6 weeks! And we have been calling everyday to speak to the same - ex helpful - sales advisor and he has not called back once. We have a couple of issues with the car - nothing major but customer service is important and not being called back after ringing everyday for a week is simply unacceptable. He was quick to call back every time when we were going through the purchase of the car. I expect simple things like a call back - anything less is just shoddy. We are forced to use chat GPT - at least they respond.

Very poor service. Definitely misled by the salesman at Crawley.

I got my used peugeot 3008 from Stellantis Crawley. The whole journey from reserving my car online to driving it away a week later was effortless. Philip my advisor was very helpful and professional. He contacted me few days later to check if everything was OK and happy with my car. I will definitely be recommending them.

Lauren Dean completely understood what I was looking for and found me exactly what I wanted. She made the whole experience of purchasing my new vehicle very easy. I would definitely recommend this dealership.

Huge let down in service and after sales after purchasing my brand new Vauxhall Frontera. Took delivery on 22/12/2025 having waited 3 and a half months for delivery and had to return the car back to Crawley Stellantis the next day with an engine fault. I am still without my car 30 days later.

Lauren has been very helpful and knowledgeable always guiding me with the on line documentation etc. A very satisfactory experience.

After contacting various car dealers and discussing what I wanted I opted for Stellantis as they seemed the most professional and trustworthy. I was supported by Harry Wilson from the Crawley branch. He helped me decide the car that would be most suitable for me and was very patient throughout the process. They did not have the car I wanted at that branch but were able to ship in from another branch and was a seamless process. I was offered a fair price to part exchange my current vehicle. I am very pleased with the new car which came with a one year warranty. I have signed up to the care package so Stellantis will continue to look after my car in terms of service and MOT. Harry was not at all pushy and made the experience of buying my new car very enjoyable. Highly recommend.

Everyone has been really friendly and helpful. Everything was explained in detail. I am really happy with my new car.

Lauren was polite, pleasant & helpful from start to finish.
Very informative & able to answer all our questions.
Good sense of humour.

Lauren Dean was professional and charming. Thank you

Great customer service, very friendly.

Dropped in on a whim and found exactly what we were looking for at an excellent price compared to what we’d seen elsewhere. We quickly arranged a test drive there and then, and can’t fault the service, even though we were close to closing time! Kieron has been brilliant throughout the process, he’s friendly and knowledgeable without being pushy. Shout out to the manager too who was equally friendly and helpful, Devon (I think?!), highly recommend the whole team.

I bought my daughter a car from the Crawley branch a year ago, which swiftly proved to have a serious fault with the engine resulting in a consistent oil leak. This in turn damaged the catalytic converter. They were incredibly unhelpful at getting the problem seen to - sent us two other garages. We have had to commit to paying the £1k+ exploratory fee and the total cost for fixing it is more than the original cost of the car.

It took weeks, dozens of calls and eventually a sit in to get them to process the warrantee and enable the work to be started.

The warranty won’t cover the full cost. We’ve accepted that as we have no choice, but now Stellantis are sitting on the money from the approved warrantee, ignoring phone calls and emails and so the car can not be released to my daughter. It’s been at the garage for 4 months and still she doesn’t have a car. It’s cost her a fortune in alternative travel for work.

Don’t touch them with a barge pole, all charm but fundamentally crooks.