Stellantis &You UK - DS Store Manchester Reviews 

Great professional, courteous and friendly service. Would highly recommend. Grant and all the Robin and Day stellantis team were excellent, very willing and helpful.

Dec at the Manchester Branch was brilliant made everything very easy was knowledgeable and absolutely love my Leapmotor C10.

Absolutely fantastic service would recomend Stelantis in Manchester, Paul was a belter and didn't give up during a complicated purchase and he landed my dream car. Go and have a chat with Paul and Donna, both Absolutely sound and make things happen. Top performance, Thank You.

I was served by Naresh Syal, very pleasant experience. Customer services were second to none. Friendly and informative. 5 star service.

Taking delivery of the new car wasn’t straightforward, issues all due to external difficulties. Our sales representative Naresh Syal, showed great patience and won through against the odds. Dealing with insurance companies on line is never easy! Thank you.

Excellent communication from Ryan. Drinkable coffee and comfortable

Just wanted to share my experience when visiting their Manchester showroom. Bobby the salesman i dealt with was knowledgeable and very helpful. I didn't feel any pressure to buy a car and was given as much time as i needed before putting pen to paper. this is not the first time i have bought a new car but it was certainly the best. if your in the market for a new car i would recommend you pay them a visit.

I booked test drive for leapmotor a day advance went there pn time waited for 1hr and nobody even bothered to attend. And when I asked them about the booking. They were pretty rude and didn't bothered then I had to leave. Very decepointed on the customer service.

I dropped in without an appointment at the Manchester branch, I found the car I was interested in but unfortunately all the sales staff were busy. As a sales lady passed me I asked her if anyone was available from the DS showroom, she said she would ask. A few minutes later a chap called Naresh asked could he help, I explained my situation, he explained he was busy but he could get the keys for me to look myself until someone was available. As I was walking out to the car lot the previous lady called to me to say she’d be out shortly. I sat in the car for around 10 when the sales lady arrived. We had a good chat about the car and valued my car for part-exchange. Unfortunately the part-ex value was too low for me to reach the asking price, a hold has been put on the car for me to try and meet the asking price and I have a test drive booked. All in all, a good experience with helpful and pleasant staff considering I didn’t have an appointment. Let’s hope for the right outcome.

George our salesman was brilliant. No messing, accurate information. Everything was straightforward and hassle free. A pleasure doing business with him. Thankyou George for everything you did. 5 stars.

Excellent service from start to finish.

Paul Smith, has by far the best customer service attitude I have found in a Car Sales room. He is informative and helpful. He strives for perfection for you as a customer. He should be promoted to Manager, and train others to give the same standards as his. Thank you Paul for thinking of the customer first! Keep being you!

Paul was great when handing over my car today. A really lovely and personable guy and even made my son laugh (hes a tough audience!) As always a really easy and stress free experience!

Ds service advisor great experience really nice girl will be back

If I could give 0 I would total joke took my car in for recall on airbags Thursday the text to say its ready and when I got there my car had not been touched had to take it back today its still at there garage that's another day I've got to tale off work to go collect it tomorrow total waste of time not to mention they don't even answer the phone. JOKE - and now they have no record of me or my car and want me to take this down TOTAL JOKERS

Great service. Very professional. Dec was very informative.

Paul smith was very helpful when looking for a new car and kept us updated , thanks guys

This was a product recall.
Parking nightmare, cars everywhere.
Presented at service desk - 4 staff, no-one looked up, ignored. Eventually seen & redirected to the showroom. No-one there. After 5 minutes, chased up person dealing with the repair. Was told they'd leave a message for her. After another 10 mins still no-one turned up.
Had no confidence anyone would deal with me so left.
Appalling customer service.
Also, the central booking system is useless - you can't contact individual dealers.

On Friday, I saw an advert about a car from the AutoTrade app and then I requested for a test drive on Saturday. Then at 5:40pm, a staff Jaxon called me and told me your shop will be extremely busy on Saturday and requested me to change the booking to Monday. I told him I will check and I will let him know if I cannot make it on Monday.

Since I cannot make it on Monday, I messaged Jaxon to check if it is possible to change the appointment to Sunday or next Saturday, but I did not receive any response.

Then I check the company's website, I found that I can book the test drive via the website, so I booked the test drive of this car at 3:00 pm Sunday.

Then I received a call from another staff Omari who confirmed to me that the booking for 3:00 pm was fine, so I paid the 99 pounds reserve fee.
After I paid the reserve fee, another staff called Adam who contacted me via Whatsapp, he asked if I can arrive earlier as their shop will close at 4:00pm. I told him I will try to arrive earlier but since I have another committed task in the morning, I won't be able to arrive very early. Then he gave me the address of the shop.

Therefore, I fully understand that the shop will close at 4:00 pm and I am in the last timeslot to test the car. I drove to the shop immediately this morning after I completed my task, I didn't even eat my lunch because the traffic was heavy, I arrived at the shop 2 minutes before 3:00 pm, but there were only one staff there and he was with two other people, he told me to wait and then at about 3:30pm, his guests have left and then he took me to see the car and then he went back to his desk.

I was very surprised as my intention was to test the car, why did it become only seeing the car. So I went back to his desk and told him I wanted to test the car, then he told me his shop will close at 4:00pm and therefore I can only test the car in 5-10 minutes. I told him my booking is from 3:00pm and then he told me to wait and finally he can only give me 5 minutes to test the car.

I don’t know if it is this company's policy to only give 5 minutes test time to their client?

I ask for the name of this staff, he told me he is Adam. I told him 5 minutes is not sufficient for me to test a car, I told him I don't want to waste his time, I told him I have decided not the buy the car and ask him to refund the reserve fee to me. But he didn't do anything there.

I don't know how long it takes for them to refund the money to me, but I will update here once I got my money back.

However, I have just found out that the car is untaxed since 4 Aug 2025, would it be the reason for the limited testing time? I don't know.

Failed repair, car broke down after collecting it from Stellantis. I immediately returned the car. Stellantis then kept it for nearly 4 weeks with no updates. I had to chase constantly by phone and email - most ignored. When I finally received a diagnosis, they dismissed ECU faults and insisted on replacing the particle filter for almost £2,000. I asked for full diagnostic reports: these were delayed, incomplete, and inconsistent.

Worse still, they refused to refund the £312 I paid for the failed repair unless I authorised the new £2,000 work. This is unlawful.

Even their complaints process is broken. On 8 September they formally acknowledged my complaint and promised a written response within 3 working days. That deadline passed now and I still have no update.

This dealership and brand show no accountability, no transparency, and no regard for customer safety. My car remains unusable, I’ve spent thousands on repairs and car hire, and I am left chasing answers.