Stellantis &You UK - DS Store Manchester Reviews 

Excellent Service.
Had to travel over to Manchester for a recall on a DS3 so I wasn't really looking forward to the experience.
They couldn't have been more helpful in getting everything sorted. If it was local to me I would probably use them for everything.
Hat tip to Ryan as the face of the team.

WORST MISTAKE I'VE MADE.
Purchased a 2019 DS3 Crossback - 2yrs old at the time, buying the car was a painful process, I was told the car had a full service history but didn't realise until after it didn't (my stupid mistake, but didn't expect the dealer to lie!). The electric handles broke within a few months, I had to fight for this to be booked in and get a courtesy car. Never had calls returned, lied to etc. Eventually had it sorted but then had to fight to get a free service from Andrew Little after how badly I was treated. He is the worst for replying to emails and calls because he never did!
Earlier this year the car broke down on a live lane of a smart motorway, people have literally died in similar situations! Turns out the wet belt (all 1.2 engines in the PSA group have) had broken and spat rubber throughout the engine.

The vehicle is out of warranty but because there isn't a full service history (which I was lied to about) there's no chance of any of the cost being covered from DS.

I tried to get into contact with Andrew Little regarding this but surprise surprise - he didn't get back in touch!!

Literally the most inept company I've dealt with. I've had to scrap the car and I've lost £20,000 of my savings which is A LOT of money to me personally.

Do yourself a favour and avoid this dealership, and any dealership in the PSA Group - they'll lie to you and treat you like rubbish.

The DS Showroom is always clean and well presented. Our sales representative was attentive, listened to my questions and provided all the answers. Key for one issue was a straight "don't know" and went off to get the detail. No 'sales waffle'. I felt reassured, there was a desire to make sure I had all the information I needed. The ordering process seems lengthy but was carried out with clear explanations for the options available.

I had an exceptional experience with Ryan Curely over at DS Store Manchester. The advisor truly went above and beyond during a stressful time when my car needed major repairs done.

From the moment I walked in, I was met with understanding and compassion. The advisor listened attentively to my concerns and was incredibly patient with all the questions I had, no matter how many I threw his way. His knowledge and expertise were evident, and he guided me through the entire process with a reassuring demeanor.

1st class service and attention from Abad.
Kept us informed all thorough the buying, wait period and collection of our new car

If I could give no stars and write a review I would. This dealership has the worst after sales customer service I have ever come across. They want your money and then don't care. DO NOT BUY FROM here. Car has been recalled nationally and can't fit it in until September.
Letter stated NO cost to us, but we have to deliver and take time off work, they even charge £19.99 a day for a courtesy car, we live 70 miles away.
Car was mis-sold from the outset, EV but range is massively overstated and firm admit it is wrong, want to keep car for a week, but again at our cost.

Tried to speak to the General Sales Manager Tom Horgan who would not even give me a contact number, hid behind emails.

Genuinely shocking firm to deal with.

Had an appointment booked, and we spoke with Robert, he was very friendly and very welcoming. Explained about the car we was interested in and left us to have a look which I thought was really nice and no one there to pressure you whilst you’re looking around. Drinks was offered as well. After we viewed the car we met back up and discussed options and it was a really pleasant experience and cannot fault him, had all the information for us and explained everything that we needed to know. Thank you and fully enjoyed our experience and cannot wait to pick up our new car in the next few weeks.

Updated following appalling lack of customer service that resulted in me not receiving a vehicle.
After waiting until the expected delivery time, I tried contacting the dealer several times, each time being told the sales manager would call me. Eventually I resorted to emailing some managers and got a call telling me they couldn’t deliver the car I’d ordered. They offered to sell me a different model with some discount, but as it wasn’t what I’d ordered I didn’t feel it was a fair price after 3 months of not being at all informed of the issue. I walked away with no car and relieved that my relationship with Stellantis was done.

My DS3 was booked in today for software update and charged port fault. We were greeted by a lovely young lady Amy who was so helpful . The technical sent me a video of what he had done , and my car had been washed , absolutely great customer service 👍

terrible customer service, electronic systems that dont work, poor communications, car not ready to collect, no solutions suggested were acceptable. STaff just blaming head office and poor IT systems.

My car was booked in for service, MoT and recall work. The whole process was managed superbly from beginning to end by Ryan. His personality, attention to detail and customer service was second to none. I travelled from Lytham St Annes to have this work done (50 miles each way), and I will do so again just for the care, attention and customer service. Thank you Stellantis & You, particularly Ryan

The service was great and beneficial.was treated very politely

all staff very friendly and professional and they wanted my business ethan,beth,and sales manager made it clear nothing was too much trouble,from the test drive to the ordering of my new car for march,very smooth and uncomplicated,and looking forward to the delivery experience being the same,many thanks robins and day staff.

Had my new D S 4 for a week now so it is time to review the experience I had with robins & day Manchester, what can I say it was A 1 from my first viewing of the D S4 and sales man Naresh explain the procedure of buying a car with Motability he showed me around the car and also arranged a test drive which was a great experience so decided to order one had to wait 7 months no fault of robins day so when it arrived, I was very excited and Naresh explain the handover of my car and explained all the details of the DS4 so I would just like to say thank you and I am enjoying the car would highly recommend 90

Wendy who conducted my purchase was extremley professional and efficient. A real asset to your company.

very friendly staff and helpful also kept us informed all the way through our order

Hi really professional service from Robert and Chris nothing to much trouble or questions unanswered was given great advice to help with my decision

I went to Robins & Day DS Manchester only as a result of a poor experience elsewhere, and cannot tell you how impressed I was with the level of service, responsiveness and care that I received.

After meeting with Joshua & test driving the beautiful DS7 Crossback, I placed an order for the car. The process was simple . After ordering the vehicle, I had a number of questions and Joshua was patient and reassuring when dealing with me.

When the car was delivered, Connor took care of the handover. He too went quickly through the handover process & paperwork ensuring he pointed out key pieces of information and making sure I understood the implications. He then took as long as I needed to show me the different controls and functions of my new car,

I have bought from 3 or 4 different dealers over the last 10 years or so, but this was by some margin the best, least stressful and most professional car buying experience I have ever had.