Stellantis &You UK - DS Store West London Reviews 

Very disappointing experience today.

I had a confirmed reservation for a 24-hour test drive of a Leapmotor C10, booked through the official Stellantis website. After selecting the model and entering my postcode, the website directed me to this dealer. I completed the reservation and received a confirmation of it, and subsequently received a separate confirmation that my reservation had been approved for the 24-hour test drive.

When I arrived, the salesperson I had initially dealt with was not there, which I fully understand can happen. I was transferred to another member of staff who told me that there was no such thing as a 24-hour test drive and that test drives were only for a few minutes.

I showed him my reservation and the confirmation stating that my reservation had been approved for the 24-hour test drive, but he still said that this service did not exist and that the reservation could not be honoured.

I find this extremely disappointing. If a customer can book a 24-hour test drive through the official Stellantis website, be directed to a dealership and then receive confirmation that the booking has been approved, I would expect the dealership to be aware of the offer and be prepared to honour it.

Unfortunately, the whole experience has left me very disappointed and has seriously affected my trust in this dealership. I will be raising this with Stellantis to find out why an officially advertised and approved offer was not recognised by the dealership.

Danella Betts is a excellent advisor and made my experience very good. Always smiling and friendly. Will definitely recommend family and friends.

Plenty of cars to sell, but their 1-year warranty is worthless, as once you start having issues with their car under warranty, you realise their after-sales customer service is terrible.
I bought an expensive electric car at Stellantis and within a few weeks, I started having issues with software unable to connect, the main screen going black, and contacted Stellantis repeatedly to fix it. That is when the trouble began. I brought the car in to be fixed, and a few days later I was told at the last minute on a Friday that the car still wasn't fixed and they couldn't get it back to me as arranged, so I had to rush to pick it up, or I would have been left without it for the whole weekend. Then I kept chasing; they didn't call back as arranged, or reply to my email, only 1 week later, on Friday evening, to tell me that it would be another few weeks before they took it back. It has now been 11 weeks; the car still isn't fixed. I wrote a formal complaint 2 months ago, which seems to be completely useless, as nothing has been done about it and all I receive are automatic AI-generated emails.
I am now left with a faulty car whose main screen blackouts regularly, including in the middle of a roundabout during rush hour, to give you an idea. I have been fighting with Stellantis to fix it for 11 weeks now. Is that the kind of experience you want to put yourself into?

Danella was great very informative and helped with ordering my new car I have even brought friends to her and I will always recommend her.

I can’t speak highly enough of Danella at the Chiswick branch. She was so friendly and genuine from start to finish. She was very patient with us and took us through all the features of the car. We absolutely love the car too. Highly recommend to anyone.

Zahair is an absolute star, on welcoming and being attentive to a customers need. He updates you throughout your visit regarding progress of your vehicle health check.

Great service

Mo sold us a car and the experience has been very smooth and professional. We highly recommend him!

Andrew Gardner was amazing from start to finish experience I had during an MOT visit. He assisted me all throughout explained what to expect and even got me a cheap MOT and service plan. Excellent customer service very satisfied! Thank You!

Danielle was very helpful

Unfortunately we experienced bad customer service each time attending for an MOT or service at Stellantis in Chiswick. No courtesy reminders that these are due and when you try to book they are too busy which in turn passes the period the maintenance plans will cover you for (we were not told this). We had a hire care on one occasion (smelt of terrible strong cigar smoke) and they made a mistake and put us down for a different hire car and we had MET Police chasing us for road offences! Eventually got it resolved but it took weeks for someone to assist us. On last service, a puncture repair was supposed to be free due to issues with them fixing our faulty car despite it having this maintenance plan which took around 7 weeks for them to sort with Arval who were refusing to pay (was a new D3 on finance). I was glad when the lease came to an end that we never have to visit this dealership ever again and thankfully not deal with Arval again whose customer service is also shocking, never reply to emails and charge for road tax even though you've handed the car back! The only positive part was the showroom had somewhere to work remotely with pleasant hot drinks available (but you were dealing with a delay on arrival and never knowing when your car will be ready on the same day).

My car is in for a service and there phone lines have been off since Friday I don’t know what’s going on. Awful service, ps: last time my car got serviced by them they didn’t reset the service light. It’s a 2023 car

I have been going to this garage for servicing my cars for over 20 years.
The staff are extremely helpful and knowledgeable, especially Zahair Khan. Based on my experience I wouldn’t hesitate in recommending this place for your servicing. Give it a try 😃

Daniella was professional informative & cheerfully positive I've purchased a number of new cars & I must say that this was by far the best experience

I went to Stellantis & you west london a week ago and my experience was fine and I said I’d contact again. After thinking about what car we wanted to test drive we decided to book a test drive for today (11 June 2025) (online and not through our salesman who was great at his job). I received multiple calls confirming if I was going to come to the test drive and I said yes, even the day of, when I arrived we approached the DS service receptionist who showed us to salesperson desks so we could know who was going to do the drive with us. After speaking to another Salesperson she said we’d have to speak to her manager, James. James arrived and we told him we’d booked a test drive online for the DS 3 (for the third time) and we were repeatedly asked who we booked with despite saying we don’t know and we booked online. James then remembered that we were speaking about another car a few days ago and telling me how it’s more expensive etc. I repeatedly said I’m aware and had found the car used for much cheaper (from the same company but different show room) and he was getting quite annoyed with me, whether it was because we weren’t buying from them directly or cause we didn’t book with our original salesman and said something along the lines of “i don’t want to do a test drive if you’re not serious about buying” ; even though I did like the DS3 and did want to buy it but test drive before hand with my local showroom. I ended up leaving without a test drive and quite annoyed and extremely discouraged buying from this dealership. I DO NOT recommend going here, I’ve never received such bad customer service in my life!!

As I write, this is the third day of trying to reach their service department. Each time I’m diverted to a central call centre who promise to pass the message on to call me back. I’m still waiting for a call. I can understand the team might be busy during the main operating hours but they could at least call either at the start or end of the day. A perfect example of how not to treat customers. If I could have given zero stars I would have done so.

Always a really easy process from booking in, to collecting my car. The message updates throughout are perfect. And everybody I interacted with was so friendly and helpful. Sidrah on the service booking desk was super helpful and so approachable, this made the whole experience easy and stress free. Wouldn’t book my MOT and service anywhere else.

Visited the DS showroom and spoken to Danella today very help happy to have purchased our new vehicle with her

Amazing service!
Danella was very efficient and patient when supporting us through our car purchase.
Absolutely recommend asking for Danella when you visit Stellantis and you in west London. Thank you Danella! Very happy new car owners

Easy online reserving and prompt follow up. The staff were very helpful.