Stellantis &You UK - Peugeot Coventry Reviews 

747
TrustScore 4.5 out of 5

4.5

Phoenix Corner, Kenpas Highway, CV3 6PE Coventry, GB


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Rated 5 out of 5 stars

Despite a change in salesman during the purchase of my new car the experience was straightforward with friendly staff. The car arrived when expected, a fair valuation for my part exchange vehicle was... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the moment we arrived at the dealership, we were greeted warmly and professionally. We did not actually plan to buy a car that day, but we did totally based on the service we r... See more

Company replied

Rated 5 out of 5 stars

I had the great pleasure of having Josh from the Coventry branch look after me. His professionalism and knowledge were fantastic. He assured me of a quick turn around. Which he delivered on. Overall a... See more

Company replied

Rated 5 out of 5 stars

Carl at the Coventry branch who is the motability specialist was fantastic when it came to me choosing my next car. I had an idea what car I wanted but was a little apprehensive about having a hybrid... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • Phoenix Corner, Kenpas Highway, CV3 6PE, Coventry, United Kingdom

  • 0247 641 1515

4.5

Excellent

TrustScore 4.5 out of 5

747 reviews

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Replied to 98% of negative reviews

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4.5

All reviews

(747)

3,056 reviews in the last 12 months

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Rated 5 out of 5 stars

Kara

Was a great experience and loved speaking to kara she was very helpful

January 15, 2025
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Lewis

Many thanks for your 5* review, I will share this with Kara. I'm glad we could deliver a 5* experience for you.

Kind regards,
Jack Palmer
General Manager

Rated 5 out of 5 stars

Kara was so helpful helped on the phone…

Kara was so helpful helped on the phone before we visited the beach and answered all the questions or worries we had. Amazing service

January 15, 2025
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Louise

Many thanks for your 5* review, I will share this with Kara. I'm glad we could deliver a 5* experience for you.

Kind regards,
Jack Palmer
General Manager

Rated 5 out of 5 stars

Fantastic staff, service and care provided from the whole team

I've had my last 3 cars from Stellantis (DS and now Citroen) and am so happy with the service from all departments. Kara McSheffrey has always supported me and guided me on my options and provided great care. She goes out of her way to make sure everything is covered and I've felt really looked after. They have honestly made everything so easy for me and the service from everyone has always been first rate, from purchase to Servicing. I've been really pleased with every car I've had, so I would highly recommend.

July 15, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Philippa

Many thanks for your 5* review, I will share this with Kara. I'm glad we could deliver a 5* experience for you.

Kind regards,
Jack Palmer
General Manager

Rated 5 out of 5 stars

I popped in with light on dash to see…

I popped in with light on dash to see my young sales lady Kara McSheffrey. She with the help of Alice in service bent over backwards to help me. They got my car straight in and resolved my issue while I waited. I was provided with hot drinks and sat catching up with Kara who is just so lovely, very funny and a credit to your team!! They even washed my car. What a dealership highly recommend thanks Kara!

January 14, 2025
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Matthew

Many thanks for your 5* review, I will share this with Alice and Kara. I'm glad we could deliver a 5* experience for you.

Kind regards,
Jack Palmer
General Manager

Rated 1 out of 5 stars

Simple repair turned into full envy replacement quoted

I took my car in following a noise I was hearing, did a health check and everything came out normal and I was told it was nothing to worry about it was just to engine warming up ... 2 months later I returned and was told without hesitation my car needed a new engine over the same issue! They also came to this conclusion by just listening to the noise no investigation was carried out, At no point did they try to rule out other causes of the noise just straight to new engine. After getting a second opinion I was advised to get the sump drained and cleaned start small and rule certain things out first with hesitation Peugeot did this but told me I was wasting my time but Surprise surprise the noise stopped following this. So all the stress of trying to find £7k for a new engine was not needed. I recently took my Peugeot to get a wet belt change at a independent garage as I can no longer trust Peugeot to be told the sump wasn't sealed correctly and it hadn't been cleaned correctly at best it was just drained but the oil also wasn't replaced. Luckily the car had been off the road due to needing the wet belt replacing so had not been driven, there was also no oil stains on the floor where the car had sat for 2 months awaiting this repair either so no obv leaking.
Over all it was a very poor experience and had put me of Peugeot completely.
The customer service staff were nice and friendly but it's a shame the manger/technician was just trying to feed targets whilst acting like they are doing you a favor.

October 26, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Jb,

Thank you for your review and apologies that our service has not been up to the standard that we wish to deliver. I've had a chat with the service team to understand this better. I can see it was initially booked in for a vehicle health check. This is a visual inspection only. If you required diagnostics for a noise, this would need to be booked in as a diagnostic appointment which is chargeable. Unfortunately we are unable to perform diagnostics on a vehicle when it is booked in for a free vehicle health check.

I can see we have then carried out an investigation for you where a noise stops after 1-2 seconds with no warning lights and no issues when being driven. When we've re-looked at the vehicle for you with no charge to yourself, the noise is louder than when it was previously in with us. We've advised that a sump removal may not guarantee a fix for your vehicle, as per technical advice from Peugeot as your oil pickup was blocked with timing belt fibres, hence needing the belt to be replaced. We took some pictures of this to show the build up of fibres as it was booked in for sump removal and clean only. Our technician write up does state that oil is now in the vehicle for customer to collect. As part of this we have to seal the sump correctly and replace the oil, which I believe is confirmed by no oil leaks on the floor.

I apologise again that it appears we have not met the standards we want to deliver, but the team use the guidance of Peugeot technical and can only carry out the work it is being booked in for at the time. We are always more than happy to re-look at things if we haven't got things correct which hopefully you can appreciate as I know my service manager has been in contact with you regarding this in the past.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Kaz Sohal was a credit to your company

Kaz Sohal was a credit to your company. He was efficient, informed, courteous and a pleasure to deal with. Thank you, Kaz.

December 19, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi A McLaren

Many thanks for your 5* star review, I will share this with Kaz. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

We had a great experience from day…

We had a great experience from day one,meeting Kaz Sohal for the first time, he showed us around a few cars to see what would suit our needs, showed us all the features off the car and it was perfect for us a new 3008 hybrid, so we put a order in for one, Kaz kept us informedall the way until it arrived at stellantis Peugeot coventry,,,,we had a day and time to collect the car,on the day. Kaz sat us in the car went though all the controls and everything made everything so easy,,, Kaz is such a professional from start to finish nothing was to much trouble,5star, Big thanks Kaz,,, we’re loving the new car

December 14, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Mark

Many thanks for your 5* star review, I will share this with Kaz. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

My beautiful new car

Kaz Sohal was Fantastic from the day we ordered our car until it arrived Kaz was in contact all the time keeping us up to date as to what was the latest news was. Our hand over was so easy Kaz went through everything no rush he so kind helpful he made everything so easy. A big Thank you Kaz.

December 14, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Noreen

Many thanks for your 5* star review, I will share this with Kaz. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Absolutely fantastic service from Kaz…

Absolutely fantastic service from Kaz Sohal at Stellantis and You. Seamless ordering and collection of new EV. Exemplary customer care, thank you! Lindsay

December 13, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Lindsay

Many thanks for your 5* star review, I will share this with Kaz. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

5* experience

5* experience, having reserved a used car online was contacted by Kaz from stellantis Coventry. Talked me through the whole process & kept me informed on the progress of the sale , answered all my enquiries swiftly. Was given a warm welcome when picking up my vehicle . A big thank you to Kaz for a smooth & easy hand over

December 10, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Dave

Many thanks for your 5* star review, I will share this with Kaz. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

The ease of booking and informative…

The ease of booking and informative helpfulness of Srvice Desk staff.

December 5, 2024
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Michael,

Many thanks for your 5* star review, I will share this with the service team. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

The car I bought from them was a lot…

The car I bought from them was a lot nicer than I expected every went through with no problems I would definitely recommend them and I would use them again in the future thanks ray

November 30, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Raymond,

Many thanks for your 5* star review, I will share this with Kaz. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Great dealer experience

Once again, a great dealer experience through Carl. Communication is great, and he does his utmost to get you the best deal on a new car, and is honest through the entire journey. A rarity these days!

We've brought several new cars from Carl and look forward to our next purchase through him

November 30, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Paul,

Many thanks for your 5* star review, I will share this with Carl. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Excellent service from Kara

Excellent service from Kara

December 4, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Zoe

Many thanks for your 5* star review, I will share this with Kara. I'm glad we could provide a 5* star experience for you.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Great service from Kara

Great service from Kara, kept us updated and explained everything

December 4, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Neil

Many thanks for your 5* star review, I will share this with Kara. I'm glad we could provide a 5* star experience for you.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Great experience

When we were due to change our motability car, Carl from Peugeot was excellent. Right from the start he talked us through everything. He explained literally everything we needed to know about the car and what apps we would need to help us with charging etc.
He kept in touch with us from the day we ordered the car, letting us know what was happening and keeping us updated every step of the way.
This is the fourth motability car we have had and Carl made it the easiest and the most stress free.

November 26, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Sarah

Many thanks for your 5* star review, I will share this with Carl. I'm glad we could provide a 5* star experience for you.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Excellent service

Excellent service. Rowan was great. Very professional and informative.

December 3, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Seanne

Many thanks for your 5* star review, I will share this with Rowan. I'm glad we could provide a 5* star experience for you.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Great service

Great service, very smooth and knowledgable car salesman. I am delighted with the car. Highly recommend the Peugeot I have bought and the sales team.

November 23, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Una

Many thanks for your 5* star review, I will share this with Rowan. I'm glad we could provide a 5* star experience for you.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

The speed of getting the problem sorted…

The speed of getting the problem sorted out.
That said, it was very disappointing that the error had reoccurred just over a week after my car had had a recall remedy installed for the root cause of the issue.

November 29, 2024
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi David

Many thanks for your 5* star review, I will share this with the service team. I'm glad we could provide a 5* star experience for you. Sorry to hear that you had a repeat issue, but also happy to see it's been sorted quickly for you.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

I recently had a new car from Citroen…

I recently had a new car from Citroen Coventry, the whole process was super easy and friendly. Kaz dealt with my sale and I couldn’t have asked for a better person to sort it for me. He was super helpful and made the whole thing easy. He helped me find a new car within my budget and talked me through everything I needed to know. I highly recommend.

November 30, 2024
Unprompted review
Stellantis &You UK - Peugeot Coventry logo

Reply from Stellantis &You UK - Peugeot Coventry

Hi Antonia

Many thanks for your 5* star review, I will share this with Kaz. I'm glad we could provide a 5* star experience for you.

Kind regards
Jack Palmer
General Manager

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