Stellantis &You UK - Peugeot Nottingham Reviews 

My son recently took his car to a Halfords MOT Centre, for its annual MOT. It failed on headlight alignment and an alleged oil leak. Over £50 later, he was sent on his way with a failed certificate and a hefty repair recommendation.
We took it up to Stellantis &You in Nottingham. They realigned the headlights, found absolutely no cause for concern with the oil leak, passed the MOT, and charged just £27.
In addition they showed me the underside of the car (on screen) where the "leak" supposedly was and took me through an explanation of the MOT guidelines. An example of good customer service.

My son rely's on his car to get to work and has a baby, therefore can not be with out transport.
Thank you for getting my son's car booked in so quickly and getting him back on the road.
Great customer service, quick service and very friendly from the moment I walked in.

If I could give a 0 star review, I would.

If you value customer service and being looked after should issues arise, then I suggest you avoid Stellantis.

I purchased a Used Peugeot 3008 in 2024. Unbeknownst to me, the car had a history of issues and was already on its second timing belt (under 26,000 miles). 2 days ago I was driving on a busy motorway and the car suddenly started to slow down to 14mph aka "Limp Mode". I called the Stockport branch as it's closer to us and spoke to a great guy in the service department (name redacted).

He arranged for the RAC to pick it up and take it to the branch. The RAC noted at the time that the car had a history of issues and the timing belt had been replaced a few months before I purchased it (which I was never told about when I collected it)

At the time of purchase, I also purchased the extended warranty. Unfortunately, I didn't get my car serviced last November because of 2 sudden bereavement's and I openly told the Stockport branch this was the case, and even offered to show proof. As a result of this lack of service, it "voided" the warranty and said I would have to pay £650 for a new timing belt.

I refused and said the car has a history of issues with the timing belt and I hardly think me missing the service by months was the cause. I also pointed out that Peugeot recommend a new timing belt either every 60,000 miles OR every 6 years. My car is 7 years old and done significantly less than 60,000 miles, yet it is on its 3rd belt.

As a result of this I said I refuse to pay. The Stockport branch then said it would be down to the Nottingham branch to pay for the work, or Peugeot.

So for most of yesterday (29/07/26) I have tried to speak to the gentleman that sold me the car. Each time I was told "he's on lunch", "he's away from his desk", "he's out of the branch" - and each time I'm promised "you'll get a call back".

I called up today and spoke to multiple staff, and again being promised a call back - and did I get a call from him? No.

I was first told "(name redacted) is delivering a car in Coventry", then when I called back I was told "he's with a customer". When I called the Stockport branch and explained that I'm getting nowhere, I was told "ask for the Used Car Manager or the person that sold me the car, and don't hang up until you speak to someone".

I called up again (around 4:30pm) and asked for the "Manager". I was told by the guy on the phone that "I can't find him at the moment, but I'll write down you number and put it on his desk asking him to call you back ASAP, and I'll even put a note on (name redacted's) desk"

Well, at 5:55pm I was calling again, only this time I was annoyed, and rightfully so.

How many times do you have to request a call back before you get one. It's completely and utterly appalling customer service to completely ignore a BASIC customer request

So, if you're reading this review, and you're thinking about buying a car from this place, I would seriously reconsider. They're quite happy taking your money and waving goodbye, but good luck if you have a problem.

I have previously worked in sales for 11 years and I would be hauled over the coals if I ignored a customer complaint.

Why is it impossible to speak to a human being?
My car is with you for a repair. I have heard nothing from you and on attempting to contact you by telephone I have only been able to reach a robot. Each time I have been told that someone would call me - so far nothing!!!

Alex was great collecting my car today this service is wonderful and has made my day so much easier through this process

Gary was very helpful in advising us on the way forward with a paintwork issue on our 208 which is less than 3 years old.

This week, we completed the purchase of a Peugeot 5008 from the Stellantis Nottingham branch. We had the pleasure of receiving Daniel's service and he was a true credit to his profession. Genuinely, he was easily the best car salesman I have had to deal with. He was patient, considerate and fair, he wasn't pushy and made a conscious effort to be personable with us. I have been to many dealerships across Nottingham and bought cars over the years and this was without doubt the best customer service I have received. He was very knowledgeable about the car, made us feel comfortable and offered us a fair price for our part-exchanged car. Comparing the bad experience we had the previous week at Available Car with Stellantis and Daniel was like night and day. We are very excited with our new family car and we walked away with nothing but kind words to say about Daniel's service - we hope he can be sufficiently rewarded.

Alex was very polite and efficient, very nice person.

Alex is so patient and helpful and polite when collecting my car. He takes the time to listen and help with my car if I need it. It is essential for him to collect my vehicle when it’s due in, it make my life so much easier

Been using different brand of car previously but thought I should switch to Peugeot with Stellantis. Indeed, my first encounter with the Sales department Staff- Dan Monaghan boosted my interest to go for it and that went as great as I wished. Dan went above and beyond to ensure I had a great experience. With his excellent, clear and honest communication he provided me with detailed information about the cars available and other additional useful products available in the company for me to make informed decision. Throughout the transaction, Dan demonstrated kindness. He was helpful and approachable. He was patient and polite in answering all my questions. Dan also assisted me with useful information about Stellantis insurance policy through which I got a better deal. I would like to state that I had a great experience throughout the process given his excellent and efficient service. Thank you Dan for making the journey smooth and pleasant. Much appreciated.

Stella.

Kieran was amazing. He was engaging, polite, and provided all the information I needed in a clear and helpful way. He was patient throughout, answered my questions thoroughly, and showed a genuine willingness to help. His excellent customer service made the whole experience smooth and enjoyable.

Received a text from Alex just after making appointment for 'fault' with my 3008. His text was both informative and reassuring. It also gave a possibility of correcting the issue then and not having to have a visit. The explanation also was good advice for future driving.

Gary was friendly and professional from the start to finish. Will definitely use again.

Gary foster was the best salesman we have ever dealt with. I have been buying cars for over 40 years and this has been the best experience ever. We got some great advice on electric cars and have opted for the first time to purchase an electric car - and we are so exited to start our new journey. Mr & Mrs Collings.

Took the car in for a call back and a complimentary health check. Kieran was brilliant and would highly recommend this dealership.

Alex was very professional and polite on collecting my vehicle he arrived on time and i was kept up dated throughout,i asked him a couple of things regarding speedometer on certain settings & the air conditioning .
On return Alex explained everything regarding the MOT and advised me he reset the speed and sorted air conditioning problem Alex went above & Beyond and he is a credit to your company .
He also gave the Car a clean so 10+ stars from me Thankyou

It was just so easy and convenient.
Alex made the whole experience seamless.
Thank you.

I was waiting for a service and m o t had a coffee went shopping came back early and was speaking to HARVEY i picked his brain about lots of things he gave me loads of information never got tired of me asking lots of questions when my car was finished Harvey asked if it was nice n clean I said No why he said ypu get a courtesy clean so he quickly sorted that out so I was waiting too long and he got it done Thank s. To. Harvey for great service
Mandy marlow

Fantastic customer service. Customer friendly, kept updated and Frankie was dynamite throughout the process. Gary was also super helpful so a big thanks to both. They are a credit to the business!

We were very fortunate to have had the pleasure of Daniel Monaghan when purchasing a new car. He was very patient, polite, knowledgeable and understood our needs to acquiring the car. I would highly recommend to friends and family if you’re visiting this Peugeot dealership that they ask for him personally. Dan is a credit to the business

Such a wonderful service to be offered. Alex was prompt and courteous and a credit to the company.