Stellantis &You UK - Vauxhall Birmingham North Reviews 

Sam was a very helpful and friendly member of staff excellent service ⭐️⭐️⭐️⭐️⭐️

Sam sorted us quickly and got us the car we wanted thank you

Avoid!
Bought a brand new car on finance and after 18 months it has broken down 4 times and spent around 4 months in the garage. Every time the same error message.
On the latest occasion the car broke down on 26/5 and the earliest date they could give us to look at it was 10/8. This despite the fact that its the same issue they supposedly fixed.
We asked for courtesy car and were flatly refused. So we now have no transport for nearly 3 months and yet they still expect to recieve the repayments. Last time it was in the garage for 3 months and we ended up having to go to the financial ombudsman to get any kind of compensation.
They wont take the car back as they claim its up us to prove the fault existed at point of sale. It broke down the first time 34 days after we drove it off the forecourt.
Complaints have to be raised online and they will not even talk you about them until 8 weeks have passed for them to “investigate”. When i contacted them after 8 weeks nothing had been done and the complaint clearly hadnt even been looked at.
Dreadful company. If you do buy from them i advise you pray nothing goes wrong with the car. You can buy all the extended warranties you like but if it breaks down expect to go months with no car or have to hire something out of your own pocket like we have.

Stellantis provided us with a new Vauxhall Frontera, within 5 weeks the car started show signs of a problem, it was booked into a local garage who advised me it was safe to continue using the car as normal but to bring it for a diagnostic anyway. This was scheduled for the 9th April. Unfortunately, the car suffered a catastrophic failure on 27th March (terms used by the RAC). This was recovered to a local Underwoods garage and has been there ever since! We have since been trying to reject this vehicle and customer service is not taking responsibility. It is alleged the vehicle came from Birmingham North, who are also taking no responsibility for it and nobody within the company can tell us who we need to speak to to reject it. We are nowhere near having our vehicle returned to us, due to the software not being developed enough either, so to any potential Frontera customers, do not purchase until they can fix them when they go wrong!

Emails and phone calls go unanswered or aren't returned. The ombudsman can now be involved and due to the significant inconvenience and stress this has caused us, disrupting our family life and causing us additional expenses we will be claiming compensation alongside the rejection of our vehicle

Excellent customer service from Sam ordering my new car. Explained everything fully, friendly & informative!

Great service from Gazinder very polite and professional. Highly recommend

Very good service from gazinder very helpful with any questions we had. Would definitely recommend

Gazinder was very helpful couldn’t do enough for us highly recommend 👍🏼

Gazinder was really helpful and polite helped us really well It

We recently visited Stellantis Tyburn Road South Birmingham with a view to purchasing a Mokka - we found the service top notch with very little waiting around even though it was busy.
Gazinder was very helpful friendly but professional at the same time.
A car was chosen and an order was placed with a minimum of fuss.
Stellantis are definitely reccomended!!

Went with my sister to order her first car and Sam B was amazing he made her feel comfortable and at ease with the whole process, I would really recommend him highly seeing him, he is definitely the man to see

SAM WAS AMAZING. Thank you very much for all your help and support and advice on what colour to pick for my sisters car. Amazing customer service from Sam. Thank you once again.

Gazinder was amazing very helpful. Answered any of our questions.

Test drive was great
With lots off time to get comfortable
Great Sales man kind and helpful
With telling us everything about the cars with Great understatement

Sam was very helpful and explained everything very well for us to understand and he was very polite and it was a pleasure to full fill the order with Sam today

Thank you Sam for all his help today

Very helpful, recommended-gazinder marwaha

Gazinder helped me on my journey to ordering my new vehicle. He was very informative and answered every question I put forward to ease any worries I had.
Got the new car in exactly 3 months from ordering which was a very nice surprise.
The branch was also nice and clean and plenty of cars in showroom.
Really happy to begin the journey with my new car.

Went to reapply for a car Gazinder was really helpful he showed us what available he was happy for us to explore we was offered refreshments while we looked and then when we chose the process was quick ,very pleased

Im a returning costumer for my second car from peugeot.
Always top costumer service from GAZINDER as always! =)