Booking by phone efficient and useful as it was first time . If possible would like to board the ferry earlier than 1hr 15 on return journey from Belfast , but otherwise efficient and good . Both... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outbound ferry was lovely calm seas, staff lovely. Inbound ferry, screaming children doing laps of the ship for hours on end. Throwing water from the toilets all over the floor. Announcements and remi... See more
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Used the express loading, booked lunch and the reserved lounge area. Express boarding: fab. Great help, very efficient. Lounge: worth the extra cost. Quite relaxing and very welcoming. Lunch/fo... See more
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We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more
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Company details
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4K reviews
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Great service overall
Great service overall. Smooth trip, easy boarding and disembark,clean cabin. Delicious giant cookies!
July 7, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your lovely 5-star review.
We're delighted to hear you enjoyed a smooth journey, easy boarding and disembarkation, and found your cabin clean and comfortable.
We're especially pleased that our giant cookies were a hit!
We appreciate your feedback and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Michelle at bistro counter was such a…
Michelle at bistro counter was such a friendly lady with warming welcome. Checked in with us during our sailing and served us delicious snacks and coffee. Also all other staff were great too.
July 5, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're delighted to hear that Michelle provided such warm, friendly service and that you enjoyed the snacks and coffee during your sailing.
We'll be sure to pass on your kind comments to Michelle and the rest of the team.
We appreciate your review and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Everything was spot on apart from the advertised deals not being available
Everything was spot on apart from the on board shop experience. You were advertising (everywhere) a great deal on a 100ml bottle of Boss men's after shave. Unfortunately when I went to the shop none were available and when I asked if they had any more in stock I was rudely dismissed and no effort was made to check if anymore where on board. Two points, 1) Don't massively advertise a product you do not have stock of, its very misleading and 2) your staff should at least give the impression that they are willing to check if more stock is on board. Very dissapointing,
July 4, 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're pleased to hear that you enjoyed your journey overall.
We're sorry to hear that the advertised product was unavailable and that the service you received in the onboard shop did not meet expectations. Your comments regarding stock availability and customer service have been shared with the relevant team for review.
We hope to welcome you onboard again soon.
Regards
Hayley
Stena line
The actual crossing is great and we've…
The actual crossing is great and we've used Stena many times previously.
July 4, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review and for choosing to travel with us on multiple occasions.
We're delighted to hear that you continue to enjoy the crossing experience and appreciate your continued support.
We look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Ian at the dock in Cairnryan was so…
Ian at the dock in Cairnryan was so very helpful.
It’s a great business that employs locals, so I will always want to book rather than the competition down the road.
July 6, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're delighted to hear that Ian at Cairnryan was so helpful and made a positive impression on your journey.
We also truly appreciate your support for local employment and your continued choice to travel with us.
We look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5-star review.
We're delighted to hear that you enjoyed a smooth crossing and had a great seat to relax and watch the football during your journey.
We appreciate your review and look forward to welcoming you on board again soon.
Regards
Hayley
Sten Line
woken repeatedly by tannoy, and EES delays
On our return journey Hoek to Harwich, we were woken repeatedly by announcements in our cabin starting at 4am and continuing until the correct announcement for us at 5:30am. Having to then drive for two hours whilst exhausted is dangerous.
Secondly, Stena seem to have made no effort whatever to resolve the EES delays with the port authority. The delays are inevitable with only a couple of scanners for everyone and making all passengers exit their vehicles to be checked. Try harder!
June 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're sorry to hear that the early morning announcements disturbed your rest and understand your concerns about continuing your journey while tired.
We also appreciate your comments regarding the EES process and the delays experienced during border checks. We understand how frustrating this can be and will ensure your feedback is shared with the relevant teams.
Thank you for taking the time to share your experience, and we hope to welcome you onboard again in the future.
Regards
Hayley
Stena Line
The toilets near the duty free show on…
The toilets near the duty free show on our trip over was very disappointing, it was so dirty and definitely hadn’t been cleaned before the ferry departed
July 6, 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're sorry to hear that the cleanliness of the toilets near the Duty Free shop did not meet your expectations. Cleanliness is very important to us, and we're disappointed that this was your experience.
Your comments have been shared with the relevant team for review.
We appreciate you bringing this to our attention and hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Easy to book and easy boarding
Easy to book and easy boarding. As a non smart phone user being able to use the booking ref is invaluable
July 1, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear that booking and boarding were easy, and that using your booking reference made travelling more convenient. We look forward to welcoming you back onboard soon.
Regards
Dave
Stena Line
Brilliant Crossing
Brilliant check-in . Very smooth with lots of staff to point you in the right direction. Wonderful staff to answer any questions. Cabin was comfortable. I will definitely use Stena again.
July 6, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you enjoyed the smooth check-in, comfortable cabin, and helpful service from our team. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Stena staff exceptional 👏
The staff and service they deliver is exceptional ,l felt like l was receiving a personal service even though the ferry was extremely busy with passengers ,extremely customer focused ,outstanding 👏
July 3, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a 5 star review. We're delighted to hear that our team delivered such exceptional service and made you feel well looked after, even during a busy sailing. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
The whole experience is great from…
The whole experience is great from booking to the actual travel.
It's so easy to do and relaxing way to travel.
July 4, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you had a great experience and look forward to welcoming you back onboard.
Regards
Dave
Stena Line
The sailing was exceptional and well…
The sailing was exceptional and well organised from loading the car on and off to the cabin that was spacious and the bed was very comfortable. The complementary tea and coffee in the room an added bonus and very much appreciated. A very good experience all round. The bar staff and shop staff were very pleasant and helpful.
June 26, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear you enjoyed the sailing, your cabin, and the friendly service from our onboard teams. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
A great improvement on last trip
A great improvement on last trip. Vehicles on and off much quicker. Disabled able to use lifts without able bodied pushing in front.
Prices on board could be better.
July 6, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your review. We're pleased to hear that you noticed improvements to the boarding process and that lift access for disabled passengers was better during your recent journey.
We also appreciate your feedback regarding onboard prices and will share your comments with our team.
We hope to welcome you back onboard again.
Regards
Dave
Stena Line
Not a great experience onboard
The loading and unloading process were efficient as was check in. But there was no room in the Gold Lounge. The food quality was poor. I had a baked potato with pulled brisket which was awful. Poor taste and luke warm. The food queue was 20 minutes. Polite service but long wait for very poor food
July 6, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a review. We're pleased to hear that you found the check-in, loading and unloading processes efficient, and that you received polite service from our team.
We're sorry to hear that there was limited space in the Stena Plus Lounge and that the food did not meet your expectations. We also appreciate your comments regarding the queue times and food quality, which will be shared with our onboard team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
The queueing system for cars to get on…
The queueing system for cars to get on board is very frustrating. I have been using Stenaline for over 10 years on a regular basis and every time im one of the last to board, meaning I very rarely get a seat for my children on the ship.
July 3, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your review and for choosing to sail with us over the years.
We're sorry to hear that you've been frustrated by the boarding process and that this has affected your ability to find seating for your children on board.
We appreciate you taking the time to share your experience and will pass your comments on to our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Excellent service staff very helpfull
July 6, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you received excellent service and found our staff helpful. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
I paid £25 to upgrade to the Stena Plus…
I paid £25 to upgrade to the Stena Plus lounge thinking it would be quieter however with a disco in progress somewhere on the ship I had to listen to a thump thump noise and a male with a microphone shouting, not a very pleasant experience.
July 1, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review.
We're sorry to hear that noise from onboard entertainment impacted your experience in the Stena Plus Lounge, as we appreciate that many guests choose this upgrade for a more relaxing environment.
We value your comments and will share them with our onboard team.
We hope to welcome you back onboard in the future for an improved experience.
Regards
Dave
Stena Line
Our Irish Adventure.
This was my first time driving onto a ferry from Holyhead to Dublin and doing the return journey with my adult daughter and son, I booked the Stena Plus lounge which was lovely, quiet and the staff friendly and very professional, nothing was too much trouble. My only concern was queuing in the stairwell to reach our car, wheelchair users and people with mobility issues could not access the lifts, which created a bottle neck, other than that it was smooth sailing. If when we where called to return to our cars, people with mobility issues and families with children should be given priority.
June 27, 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review. We're delighted to hear you enjoyed your first sailing with us and your time in the Stena Plus Lounge.
We also appreciate your feedback regarding access to the car deck and will share your comments with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted to hear that you and your wife enjoyed your journey with us. We hope to welcome you both onboard again soon.
Regards
Dave
Stena Line
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