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Stena Line UK Reviews 

3,936
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,898 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive user experience. Many people found the boarding and unloading processes smooth and well-organized, with staff assisting effectively. The overall service is frequently described as excellent, making journeys enjoyable and relaxing for many. However, some customers also noted inconsistencies with facilities and quality, such as issues with pet areas, lounge seating, and restaurant service. A few other people also felt that the boarding process could be haphazard at times, leading to delays or confusion. There were also mentions of some staff being unhelpful or rude, particularly in restaurant settings, which impacted the overall experience for those individuals.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, helpful, and... See more

Service

Customers had ambiguous experiences with service, with many praising the efficient loading and unloading... See more

Facilities

Users describe ambiguous interactions with facilities, with many praising the cleanliness and modernity of... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the pristine condition and... See more

User experience

Customers consistently note positive experiences with user experience, often describing journeys as smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking by phone efficient and useful as it was first time . If possible would like to board the ferry earlier than 1hr 15 on return journey from Belfast , but otherwise efficient and good . Both... See more

Company replied

Rated 4 out of 5 stars

Outbound ferry was lovely calm seas, staff lovely. Inbound ferry, screaming children doing laps of the ship for hours on end. Throwing water from the toilets all over the floor. Announcements and remi... See more

Company replied

Rated 4 out of 5 stars

Used the express loading, booked lunch and the reserved lounge area. Express boarding: fab. Great help, very efficient. Lounge: worth the extra cost. Quite relaxing and very welcoming. Lunch/fo... See more

Company replied

Rated 4 out of 5 stars

We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more

Company replied


Company details

  1. Ferry Service
  2. Port Operating Company
  3. Terminal point

About Stena Line UK

Written by the company

At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.

Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.

Ferries to Scotland

  • Belfast – Cairnryan

Ferries to England

  • Belfast – Liverpool
  • Hook of Holland – Harwich

Ferries to Wales

  • Dublin – Holyhead
  • Rosslare – Fishguard

Ferries to Ireland

  • Holyhead – Dublin
  • Fishguard – Rosslare
  • Liverpool – Belfast
  • Cairnryan – Belfast

Ferries to the Netherlands

  • Harwich – Hook of Holland

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.

Good to know

We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!

How to book ferry travel

Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,936)

2,963 reviews in the last 12 months

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Rated 4 out of 5 stars
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review. We're pleased to hear your sailing was on time and enjoyable. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

I'd like to see Stenaline expand their…

I'd like to see Stenaline expand their menu of hot foods on their on-board restaurants.

April 9, 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for sharing your review and suggestion.

We appreciate you taking the time to share your thoughts, and we'll pass your comments regarding a wider selection of hot food options to our onboard services team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 2 out of 5 stars

Disastrous ship-to-rail link at Rosslare

The Belfast-Cairn Ryan experience was, overall, reasonably good although late running caused us problems on arrival in Scotland. The main problems was with Fishguard-Rosslare - boarding for foot passengers via a bus to the car deck is a poor experience. The vessel was OK but the arrangements at Rosslare Europort are diabolical. The train departs 25 mins after the ship arrives and it is impossible to make this connection. It would help if the Stena shuttle bus that takes foot passengers from the ship through security to the terminal continued to the railway station, as the main problem is the half mile walk to the platform. This is unacceptable as a connection on a major transport link between the UK and Ireland. With luggage it is a challenge even in fine weather and would be miserable in rain. We were forced to catch the local bus to Wexford and a coach on to Dublin, arriving 3 hours later than planned - a miserable introduction to Ireland. Irish rail clearly have a role to play but Stena need to work much more closely with their fellow transport provider.

June 29, 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review.

We're pleased to hear your Belfast–Cairnryan journey was largely positive, but we're sorry to learn about the difficulties you experienced at Rosslare.

We understand how frustrating it must have been to miss your planned rail connection and face a challenging transfer with luggage. Your comments regarding the shuttle bus and ferry-to-rail connections are appreciated and will be shared with the relevant teams.

Thank you for bringing this to our attention, and we're sorry your arrival in Ireland did not meet expectations.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

It was comfortable and relaxed

It was comfortable and relaxed, on a day sailing which was exactly on time at both ends of the journey. The staff
shop, restaurant and coffee bar were pleasant and helpful. All was clean, and there was plenty of room to move around.

July 5, 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're pleased to hear you enjoyed a comfortable journey and found our staff friendly and helpful. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Stena staff 👌

Staff from first point of call( security) were so so helpful directing and advising as this was our first trip with a car.

June 30, 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear our team were so helpful and made your first trip with a car a positive experience. We loom forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Best way to cross the North Sea

Excellent service from booking to communication to the on ship experience. Lovely ship with great facilities, very comfortable, clean cabin and very friendly and efficient staff throughout the vessel.

July 2, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that you had an excellent experience from booking through to your journey onboard. It's wonderful to know that you found the ship comfortable, your cabin clean, and our staff friendly and efficient throughout.

We truly appreciate your kind words and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

Last second changes

We had isssues with one passenger not being able to travel, at the very last minute, a member of his family had an accident whilst on a previous holiday, which required various documentation which Stena provided without any hassle at all. We as a group have travelled with Stena for many years, this is why, whenthngs go wrong, they help, not hinder.

July 5, 2026
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Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review and for your loyalty over the years. We're delighted to hear that our team was able to provide the support and documentation needed during a difficult and unexpected situation.

It's wonderful to know that our service has given you confidence to continue travelling with us, and we truly appreciate your kind words. We look forward to welcoming you and your group on board again soon.

Regards
Hayley
Stena Line

Rated 4 out of 5 stars

Just a little delay on departure

Just a little delay on departure

July 5, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your review.
We're pleased to hear that, despite a slight delay to departure, you had a positive experience overall.
We appreciate your review and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 3 out of 5 stars

The members system is less beneficial…

The members system is less beneficial for travellers who have done the journey for over 20 years, a couple of times a year. Prices on board are very high and the choice of food/ healthy food is minimal.

Cleanliness on board varies. Some cabines are not very clean.

June 24, 2026
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Reply from Stena Line UK

Good morning,

Thank you for your review and for travelling with us over the years.

We're sorry to hear that our loyalty programme, onboard food options, and cabin cleanliness did not meet your expectations.

Your comments have been shared with the relevant teams, as we continually look for ways to improve our customers' experience.

Regards
Hayley
Stena Line

Rated 4 out of 5 stars

Had a good sailing to & from Belfast

Had a good sailing to & from Belfast. Kept informed of delays.
My only issue is as there weren’t any cabins I booked the Hygge lounge & the chairs were very uncomfortable so had very poor sleep. All staff friendly and professional.

July 4, 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review.
We're pleased to hear you had a good journey and felt well informed throughout the delays. It's also great to know our staff were friendly and professional.

We're sorry that the seating in the Hygge Lounge was uncomfortable and impacted your ability to rest. We appreciate your comments and will share them with the relevant team for review.
We hope to welcome you onboard again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

On time

On time, comfortable ship and friendly staff, what more could you ask for!

July 4, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that your journey was on time, comfortable, and supported by our friendly staff.

We appreciate your kind words and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

Excellent experience with Stena

Excellent experience with Stena. Ferry was clean, well maintained, not over busy. Staff were professional, helpful and nice. We loved the open deck at the top of the ferry (deck 6) which we understood has become accessible since a recent refurbishment.

June 2, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that you find it easy to book your trips to Ireland with us.

We appreciate your review and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

From the moment you arrive

From the moment you arrive, the staff at Stena are warm and welcoming. Check-in is easy to navigate through. On board the crew are very friendly and attentive to your needs and requirements. Always a smooth journey.

July 4, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.
We're delighted to hear that you found our staff warm, welcoming, and attentive throughout your journey, and that check-in was easy to navigate.
We appreciate your kind words and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

A Great Day at Sea

We took the Princess & Pirate cruise with my Grandaughter last week and she was thrilled. The Great big Boat had her eyes wide as we walked up the long gangway, then so many options of stairways and corridors to choose from. We eventually found the lounge we were supposed to be in and fair dos to the entertainment, they had the kids totally in their spell for the whole trip.
The meal was a bit disappointing but a minor detail when we watched our little princess having so much fun. The onboatd shop had some great bargains and sale items. The ship was very clean and remained so despite being taken over by pirates! All in all we had a very pleasant, if somewhat noisey, smooth crossing and arrived back in Belfast a weary well entertained trio. Thankyou 😁

July 1, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that your granddaughter enjoyed the Princess & Pirate Cruise and that the entertainment team helped make it such a special experience.

We're also pleased that you enjoyed the onboard shop and found the ship clean and comfortable.

Thank you for travelling with us, and we hope to welcome you all onboard again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

Great Ferry

Great Ferry, lots to choose from
Used the Hugge lounge relaxed nicely for our long drive home

July 4, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.
We're delighted to hear that you enjoyed the range of onboard facilities and found the Hygge Lounge a relaxing place to unwind before your journey home.
We appreciate your review and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

Best ferries ever

Best ferries ever. Clean and great atmosphere. Food great too.

July 4, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.
We're delighted to hear that boarding was quick, the lounge was a great experience, and that you found our staff friendly and first class throughout your journey.

It's also wonderful to know that you enjoyed the food and felt it offered good value for money. We appreciate your review and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

From arrival at port to disembark the…

From arrival at port to disembark the staff and crew members all go above and beyond and made this trip good.

July 4, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.
We're delighted to hear that our staff and crew helped make your journey a positive experience and went above and beyond from arrival at the port through to disembarkation.
We truly appreciate your kind words and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

CAR ALARMS.

I think it would be useful to include simple instructions clearly marked on the boarding pass to deactivateyour car alarm as some people either forget or may not know how to do it!

July 4, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review and suggestion.
We appreciate you taking the time to share this idea and will pass your comments regarding car alarm reminders on boarding passes to the relevant team for consideration.
We look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

Staff and Service first class

Staff and Service first class. Made my difficult day into a great experience. Thank you

July 4, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that our staff and service were first class and helped turn a difficult day into a positive experience.

We truly appreciate your kind words and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 5 out of 5 stars

Very easy to check in and load onto the…

Very easy to check in and load onto the boats . Loads of seating and eating areas on board

July 4, 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.

We're delighted to hear that you found check-in and boarding easy, and that you enjoyed the range of seating and dining areas available onboard.

We appreciate your review and look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

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