Stevensons Reviews 

2,851
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 964 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and patient approach, making interactions pleasant and stress-free. The ordering process is frequently described as easy and straightforward, with many appreciating the fast delivery and convenient collection options. However, some customers also noted significant issues with product sizing, finding it inconsistent and confusing across different items or designs. This often led to difficulties in finding the right fit and necessitated returns. A few other people also felt that some products, despite being expensive, did not offer good value or durability.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its speed and... See more

Product

Customers had ambiguous experiences with product quality and sizing, with some praising the great quality... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and swift.... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, patience,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,851)

805 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Good but Overpriced

Delivery was on time, quality and sizes were good, However, they are overpriced.And as a mum buying for the first time with no idea the disparity in price and that I could get them for a great deal in Tesco, it was really disappointing. No discount was given for how much I bought. I advise you only buy branded items from them and leave the rest to buy in store shops.

July 21, 2026
Rated 5 out of 5 stars

Thank you

Really happy with the service from Sienna and Freya at Stevensons. They were so helpful and patient when helping us find the right school uniforms for my twins. Thank you both for making it such an easy experience! 😊🙏🏻

July 31, 2026
Unprompted review
Rated 4 out of 5 stars

The order and delivery are quite simple…

The order and delivery are quite simple and swift. I simply don’t agree with having to pay for shipment since the items are pretty expensive and we cannot trial the sizes prior to ordering, as it’s all online. So, even though the measurements are correct, it does not always fit to measure, therefore returning and having to pay shipment again is not sustainable.

July 20, 2026
Rated 5 out of 5 stars

Wonderful service from Holly

I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful assisting us in finding what we needed and patient as we tried things on and decided what to choose. She went out her way to find items in the back and promptly ordered the pullovers that were not available to be delivered to our home, reassuring us it will be with us ready for the new school year. Holly is an absolute credit to Stevenson’s and we hope we have the pleasure of her assisting us again next time we are in.

July 30, 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Great customer service

Ella and Hannah were extremely helpful in kitting my daughter out in her school uniform. They helped us try out a whole range of sizes to ensure we had the right fit. Great experience.

July 30, 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from Dip

⭐⭐⭐⭐⭐ Excellent service from Dip

We had a school uniform fitting appointment for our daughter on Monday 27 July, and we would like to say a huge thank you to Dip for the excellent service we received.

From the moment we arrived, Dip was extremely friendly, welcoming and helpful. She took the time to assist us throughout the fitting, made sure we had everything we needed, and most importantly made our daughter feel comfortable and at ease throughout the whole experience.

Nothing felt rushed, and Dip’s friendly and patient approach made what could have been quite a stressful experience into a very pleasant and enjoyable one.

Thank you again, Dip, for your kindness, patience and excellent customer service. It was very much appreciated.

We would have absolutely no hesitation in purchasing from Stevensons again, whether in store or online, whenever we need anything in the future.

Highly recommended! ⭐⭐⭐⭐⭐

July 27, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

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