We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more
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Review summary
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Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more
Company replied
Overall good experience. Staff are very attentive in store. Sometimes too attentive. Usually they have what I need in stock/in-store but easy enough to order online and all the school specific uniform... See more
Company replied
I placed this order online, everything was dispatched very quickly. All items are exactly as per the website descriptions and photos. Received the parcel within a reasonable time span.
Company replied
Company details
Written by the company
Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.
Contact info
Uniform House, 7 Acrewood Way, AL4 0JY, St. Albans, United Kingdom
- 01727 815700
- customerservices@stevensons.co.uk
- www.stevensons.co.uk
4.4
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Thank you for the fast delivery
Thank you for the fast delivery. My order arrived very quickly and was packaged with great care. Thank you.
June 12, 2026
Reply from Stevensons
Many thanks for leaving a review
So easy to order online & send back…
So easy to order online & send back anything for exchange. Super helpful and responsive staff!
June 12, 2026
Reply from Stevensons
Many thanks for leaving a review
Each year
Each year, the new design comes with completely different sizing, which is very confusing and does not make sense. For example, a size 28 sports top last year was extremely small compared to a size 28 this year.
This inconsistency creates unnecessary hassle, as I have to repeatedly order and return items. Although you offer a 24-hour free reorder window, the smaller sizes are often unavailable, which means I end up paying delivery costs multiple times. This process is also very time-consuming.
I have been experiencing this issue for the past five years, and it is both frustrating and unacceptable, especially given the high prices you charge.
June 8, 2026
Reply from Stevensons
Thank you for leaving a review, and we are sorry to hear of your disappointment.
We will certainly pass your feedback onto the relevant teams. If you do require sizing advice, please don't hesitate to contact our customer service team or pop into the branch, and one of the team will be happy to help.
Many thanks,
Stevensons
Really quick delivery and return and…
Really quick delivery and return and reorder smooth
June 6, 2026
Reply from Stevensons
Many thanks for leaving a review.
Reply from Stevensons
Many thanks for leaving a review.
Very professional
Very professional, prompt replies, and fast shipping. Extremely reassuring throughout the process. Absolutely deserving of 5 stars!
June 9, 2026
Reply from Stevensons
Many thanks for leaving a review.
Thank you fast delivery and packed well
June 9, 2026
Reply from Stevensons
Many thanks for leaving a review.
Very easy navigate through purchasing…
Very easy navigate through purchasing and returning items!
June 9, 2026
Reply from Stevensons
Many thanks for leaving a review.
Reply from Stevensons
Many thanks for leaving a review.
Confusing Sizing and Hidden Return Fees
The sizing is incredibly confusing because kids, junior, and adult sizes are all mixed together. To make matters worse, they don't offer exchanges for these sizing errors—you have to return the item and place a new order, which means paying the delivery fee all over again.
June 8, 2026
Reply from Stevensons
Thank you for your feedback, we are sorry to hear that you are not completely satisfied.
Most items are sold by inches of the waist/chest. This allows parents to measure their children and order the correct size, rather than rely on generic small/medium/large. If you require sizing support, our customer service team will be happy to help.
Many thanks,
Stevensons
Good service, quick dispatch, quality
I placed this order online, everything was dispatched very quickly. All items are exactly as per the website descriptions and photos. Received the parcel within a reasonable time span.
June 2, 2026
Reply from Stevensons
Many thanks for leaving a review.
Reply from Stevensons
Thank you for leaving a review.
Reply from Stevensons
Many thanks for leaving a review.
Quick and easy process from start to finish
I ordered my item and it was available for click and collect the next day. I was approached by staff as soon as I entered the store who quickly found my order and gave me the goods.
June 5, 2026
Reply from Stevensons
Thank you for taking the time to leave a review.
Reply from Stevensons
Thank you for your review.
My son bag arrived right on time
My son's bag arrived right on time, no delays, delivered 2 days after purchased.
Next time please use designated storage and do not leave item by the door. Fortunately I have great neighbours 😄
Thank you for speedy delivery!!
June 5, 2026
Reply from Stevensons
Many thanks for leaving a review.
The staffs are very helpful and patient…
The staffs are very helpful and patient to answer my questions
June 5, 2026
Reply from Stevensons
Thank you for taking the time to leave a review.
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