Stevensons Reviews 

2,729
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and attentiveness of the staff, both in-store and online. Many people appreciate the fast delivery and the ease of the online ordering process, which often includes quick dispatch and timely arrival of items. The quality of the uniforms and products is frequently noted as great, simple, practical, and built to last, with items often matching their online descriptions. However, some customers experienced issues with product sizing, finding it confusing and inconsistent, leading to returns and additional delivery costs. There were also occasional concerns about the quality of certain items, such as tight sleeves on jumpers or flimsy materials for PE clothes and summer dresses. A few people mentioned slow delivery during peak times and a lack of clear descriptions for plain uniform items online.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Reviewers mention ambiguous feedback about product quality and sizing. Many customers praise the high quality... See more

Order

Customers generally report positive experiences with the ordering process, highlighting its ease and... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, polite, and... See more

Service

Users describe positive interactions with service, highlighting its ease, speed, and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more

Company replied

Rated 5 out of 5 stars

Overall good experience. Staff are very attentive in store. Sometimes too attentive. Usually they have what I need in stock/in-store but easy enough to order online and all the school specific uniform... See more

Company replied

Rated 5 out of 5 stars

I placed this order online, everything was dispatched very quickly. All items are exactly as per the website descriptions and photos. Received the parcel within a reasonable time span.

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(2,729)

866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

As usual it didn't fit.

Having asked on chat line what size I needed for the leg length for my daughters trousers having a 28 leg. Your rep suggested short. I erred and bought regular. When they came they came half way down her shins! I run the pre-loved at school and frequently have parents come to us because they have had to return your products and now urgently need uniform because they didn't fit. Your quality controls needs a huge overhaul.

June 23, 2026
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Reply from Stevensons

Thank you for the time taken to provide your feedback.

We are sorry to hear you have experienced difficulties with sizing requirements. Our Customer Service team will be happy to help further with your order, please do not hesitate to contact us; customerservices@stevensons.co.uk

Kind regards,
Stevensons

Rated 5 out of 5 stars

Easy to order

Easy to order, and came quicker than expected. Staff were helpful. I'm happy with the service.

June 20, 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Emily made the shopping very easy

Emily made the shopping very easy. Straight away she knew what uniform was needed, had a guess of both our kids sizes which was right and it was made so easy for something which could be stressful and dragged out. Thanks for all the help Emily.

June 27, 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Great uniform, great staff

Very easy to order items online.
Email sent when order ready to collect.
Not kept waiting in the shop.
Pleasant staff and atmosphere. Felt like the staff wanted to be helpful.
Item was exactly as the picture.

June 20, 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 4 out of 5 stars

Fast delivery well packaged but lot of…

Fast delivery well packaged but lot of money for the item.

Didn’t feel it was worth thr money, quite sturdy net bag but could have done with being a bit larger to accommodate knitwear and sportswear.

June 17, 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 3 out of 5 stars

Additional costs to consider

Originally purchased online but sizes are skewed so I had to return and go into the store instead. Postage is expensive.

On street parking was expensive however the staff member who served me was polite and helpful.

June 9, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 1 out of 5 stars

Bad quality

Bad quality, overpriced.

June 21, 2026
Unprompted review
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Reply from Stevensons

We are sorry to hear you are not satisfied. We would love to understand your experience in more detail. Please email further information to customerservices@stevensons.co.uk and we will happily investigate this further.

Kind regards,
Stevensons

Rated 5 out of 5 stars

Great staff!

Mathieu was very helpful, knowledgeable & pleasant!

June 20, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review

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