Stevensons Reviews 

2,731
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and attentiveness of the staff, both in-store and online. Many people appreciate the fast delivery and the ease of the online ordering process, which often includes quick dispatch and timely arrival of items. The quality of the uniforms and products is frequently noted as great, simple, practical, and built to last, with items often matching their online descriptions. However, some customers experienced issues with product sizing, finding it confusing and inconsistent, leading to returns and additional delivery costs. There were also occasional concerns about the quality of certain items, such as tight sleeves on jumpers or flimsy materials for PE clothes and summer dresses. A few people mentioned slow delivery during peak times and a lack of clear descriptions for plain uniform items online.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Reviewers mention ambiguous feedback about product quality and sizing. Many customers praise the high quality... See more

Order

Customers generally report positive experiences with the ordering process, highlighting its ease and... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, polite, and... See more

Service

Users describe positive interactions with service, highlighting its ease, speed, and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more

Company replied

Rated 5 out of 5 stars

Overall good experience. Staff are very attentive in store. Sometimes too attentive. Usually they have what I need in stock/in-store but easy enough to order online and all the school specific uniform... See more

Company replied

Rated 5 out of 5 stars

I placed this order online, everything was dispatched very quickly. All items are exactly as per the website descriptions and photos. Received the parcel within a reasonable time span.

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(2,731)

866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never got notification regarding my…

Never got notification regarding my order collection date despite contacting by email.

June 1, 2026
Stevensons logo

Reply from Stevensons

Thank you for leaving a review.

I can see that you were emailed on 01/06/2026 12:11 PM to confirm that your order was ready for collection. I would recommend checking your spam folder.

Please let us know if we can be of further assistance.

Kind regards,
Stevensons

Rated 5 out of 5 stars

Consistently excellent service

Consistently excellent service; regular order updates; items always arrive earlier than expected; fantastic quality products

June 2, 2026
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

A brilliant experience

A brilliant experience. Joy and all the staff were extremely helpful with what I needed and in what sizes. Defiantly go here for sports kit for eton and in general.

June 8, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review.

Rated 1 out of 5 stars

Very late delivery

Very late delivery. Still waiting been six days

June 1, 2026
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review and I am sorry to hear that you have not received your order.

I can see that this was dispatched on the day that you placed your order, but it seems to have been held by the courier. I do apologise.

One of the team will be in contact to rectify this for you.

Many thanks
Stevensons

Rated 5 out of 5 stars

Emily was just brilliant

Emily was just brilliant! Supported us all the way through and made the experience really smooth.

June 6, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review

Rated 5 out of 5 stars

The company is amazing

The company is amazing, I was sent the wrong blazer by mistake. I got in touch by email and the responded straight away and sent another blazer out and I got it straight away 2 days later, and just on time before my daughter started her new school, amazing customer service

May 29, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review

Rated 5 out of 5 stars

Great item

Great item, fitted well and good communication from the team when I had some questions

May 29, 2026
Stevensons logo

Reply from Stevensons

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Quick Uniform Delivery

Was nervous about getting the new uniform in time so ordered very early and Stevensons sent it in record time! I'm very impressed by this company.

May 29, 2026
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review.

Rated 1 out of 5 stars

Very expensive and not great quality

Very expensive and not great quality. I have to do stitching so many times on the school blazer. Single item cost £39 and with added 4.99 with delivery. Really ridiculous for children's uniform. They should make it cheaper. No way it will cost nearly £40.

June 3, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Thank you for leaving a review, we are sorry to hear that you are not completely satisfied.

Our customer service team is available via live chat and email to support with faulty items. Please do get in touch if we can be of assistance.

Kind regards,
Stevensons

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