We would like to say a huge thank you to Lilly at Stevensons Bournemouth. Our daughter is starting secondary school, so everything is new to us, and Lilly truly went above and beyond to make our v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more
Company replied
The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more
Company replied
We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more
Company replied
Company details
Written by the company
Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.
Contact info
Uniform House, 7 Acrewood Way, AL4 0JY, St. Albans, United Kingdom
- 01727 815700
- customerservices@stevensons.co.uk
- www.stevensons.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The workers were lovely and really…
The workers were lovely and really helpful.
Definitely recommend
July 25, 2026
Unprompted review
Great service
Great service, very helpful, Aoife & Kate C looked after us perfectly
July 25, 2026
Unprompted review
Easy ordering for my sons secondary…
Easy ordering for my sons secondary school uniform. First time I have used the website .very easy to navigate and delivery was excellent. Everything was packaged well. Highly recommended.
July 18, 2026
Manpreet was excellent and so…
Manpreet was excellent and so accommodating. Thank you
July 23, 2026
Unprompted review
I visited the shop today to buy a…
I visited the shop today to buy a blazer for my son, and the whole experience was really positive. All staff were friendly, welcoming, and happy to help. We were served by Finlay, who took the time to explain what we needed and clearly knew the products well. His guidance made the process straightforward, and he was genuinely helpful throughout. It was a very pleasant visit to the store, and the support we received was much appreciated.
July 25, 2026
Unprompted review
Smooth and efficient service
It was an incredibly smooth and efficient process, choosing sizes of all the uniform items and getting it delivered for free
July 13, 2026
We would like to say a huge thank you…
We would like to say a huge thank you to Lilly at Stevensons Bournemouth. Our daughter is starting secondary school, so everything is new to us, and Lilly truly went above and beyond to make our visit easy and stress-free.
She helped us find and complete the entire school uniform, patiently finding the right sizes with a smile. The fact that she speaks Polish made communication so much easier and made us feel even more comfortable.
Everyone in the store was incredibly kind and helpful, but Lilly's exceptional customer service really stood out. Thank you once again for making this experience such a positive one!
July 24, 2026
Unprompted review
Calm, and made the child she was the person the assistant was talking to
My experience with Stevenson was welcoming and calm no rushing. And made the child at ease
July 13, 2026
Sienna was amazing and very helpful
Sienna was amazing and very helpful. We got everything we needed. Thank you
July 24, 2026
Unprompted review
I opted to collect my order
I opted to collect my order. It was ready to collect very quickly. The shop staff member that served me was very polite and also assured me that I could exchange anything that was too big as I was unsure if I had ordered the best size. As it turned out everything was perfect.
July 16, 2026
Placed an order
Placed an order. It arrived the next morning. Prompt, efficient, trustworthy.
July 16, 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Great customer service
I was in the store getting a uniform for my daughter and even though the place was busy, in which case some customer service agents can be flustered or the service feel rushed, it certainly wasn't.
I was served by Aoife who was extremely approachable, engaging and helpful. I would say day definitely went above and beyond in making sure I got the right things. My job is related to the customer service industry, and I would hire Aoife with no hesitation.
The story itself was clean, presentable and had good sized changing rooms. They also had enough staff to make sure service was quick and efficient.
July 23, 2026
Unprompted review
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Very prompt response regarding a…
Very prompt response regarding a website issue with availability of products from my son’s school. Technical issue was resolved within 24 hours. New uniform arrived within 3 days of placing the order
July 15, 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.