Stevensons Reviews 

2,836
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and friendly demeanor, making interactions pleasant and efficient. Many people also highlight the smooth ordering process, quick delivery times, and convenient options like click and collect or easy returns. The overall service is frequently described as excellent, with consumers appreciating the prompt responses and efficient handling of their needs. However, some customers also noted significant inconsistencies with product sizing and descriptions, leading to items not fitting as expected and requiring multiple returns or reorders. Additionally, a few people expressed concerns about the perceived value for money or the durability of certain products.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

Consumers find product quality and sizing to be ambiguous, with many praising the great quality and well-made... See more

Order

Customers had positive experiences with order, finding the online ordering process easy and efficient, with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,836)

977 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service from Holly

I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful assisting us in finding what we needed and patient as we tried things on and decided what to choose. She went out her way to find items in the back and promptly ordered the pullovers that were not available to be delivered to our home, reassuring us it will be with us ready for the new school year. Holly is an absolute credit to Stevenson’s and we hope we have the pleasure of her assisting us again next time we are in.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ella and Hannah were extremely helpful in kitting my daughter out in her school uniform. They helped us try out a whole range of sizes to ensure we had the right fit. Great experience.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from Dip

⭐⭐⭐⭐⭐ Excellent service from Dip

We had a school uniform fitting appointment for our daughter on Monday 27 July, and we would like to say a huge thank you to Dip for the excellent service we received.

From the moment we arrived, Dip was extremely friendly, welcoming and helpful. She took the time to assist us throughout the fitting, made sure we had everything we needed, and most importantly made our daughter feel comfortable and at ease throughout the whole experience.

Nothing felt rushed, and Dip’s friendly and patient approach made what could have been quite a stressful experience into a very pleasant and enjoyable one.

Thank you again, Dip, for your kindness, patience and excellent customer service. It was very much appreciated.

We would have absolutely no hesitation in purchasing from Stevensons again, whether in store or online, whenever we need anything in the future.

Highly recommended! ⭐⭐⭐⭐⭐

July 27, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

First visit

This was our first time at stevensons,Epsom,for our daughters high school uniform.We made an appointment and was seen on time.Emma assisted us and was very polite and helpful. She never rushed us and offered us advice on different sizes.It all made for a great experience for our daughter getting her new uniform.Thanks again Emma.

July 28, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Helpful and efficient

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited.

We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpful and efficient without putting pressure on us to rush. We had a ln excellent experience thanks to Betsy.

July 28, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent service!

Excellent service. We are especially grateful to Ash, who was super helpful, answering our multiple questions about high school life! We were super surprised to learn it was her first day working there and wanted to say a big thank you.

Both Ash and Abigail were really helpful and provided an excellent service. Many thanks!

July 18, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Stevensons - great school outfitters

Stevensons have an easy to navigate website which makes it easy to locate the products you need and order them.

Their free postage on orders is a good oferring.

July 20, 2026
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great service from the Croydon team

Great service from Deane in helping my family with their uniform shopping today. Deane was very helpful and patient in helping us pick the right items in the correct sizes for my family. From the time you enter the store the Stevenson team are on hand to guide you through the shop and offer helpful tips. At the till they checked I had the right items and sizes as I was shopping for two. Thank you for making it a good shopping experience.

July 28, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 3 out of 5 stars

I spent over £240 on school uniforms

I spent over £240 on school uniforms, but my free postage code wasn't working. I contacted customer service for help and was told that the code had expired and that they wouldn't provide an alternative. Considering the size of my order, I found this to be very disappointing. A small gesture, such as honouring the free postage or offering a replacement code, would have gone a long way. Unfortunately, this experience left me feeling that the level of customer care was poor.

July 21, 2026
Stevensons logo

Reply from Stevensons

Thank you for leaving a review, and I am sorry to hear of your disappointment.

Free shipping codes are offered after pop-up shops and will usually last for 1 week after the event. The expiration dates will be provided at the event, and thereafter, normal shipping costs are charged.

I apologise for any disappointment.

Stevensons

Rated 5 out of 5 stars

Branded uniform

Pip and Summer helped fit blazers and sportswear for my two children today. They were friendly, considerate and efficient.

July 28, 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look