Stevensons Reviews 

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help for orders where you can’t get to a shop or delivery at home isn’t possible. Their website is easy to use and has a great option for you to see your child’s uniform profile, which speeds up the online shopping process.

Service is good in store, but the current quality of school uniform is not great overall. This is very sad because historically it used to be fantastic even if things were pricey. We have separately purchased a school backpack £64 (lasted 13 months, all the zips and the seams broke), school trousers £23 (lasted 8 months, hole in the seat), school sports t-shirt £34 (lasted 5 months, cheap printed polyester and the collar fell off). The first two items I could not return as outside the 6 month warranty period. This was annoying because there was a significant mark up on both these items compared to other shops. We bought an identical rucksack on ebay for £23 without the school logo. I'm going back to M&S for trousers as they are less than half the price and last longer. Supply dates for some out of stock items are 3-6 months which is ridiculous. You are a captive audience if you need a school branded item.

Good service and good quality

Easy company to use, fast and efficient delivery of school blazer. Blazer of great quality, have purchased blazers numerous times from Stevensons.

I ordered online from Stevensons as my local shop is closed for a refit. My experience has been awful.

As I was unsure of the correct size I put things in my basket and then later changed the size options in the basket after having a proper measure. I hit the checkout button and when my order email came through I realised that the sizes had not updated and were wrong. I immediately contacted them via web chat as they don't seem to have a number to call (always a red flag).

The person I spoke to said that my order had already gone to the warehouse and so I couldn't change the size or cancel my order. This was literally within a minute or 2 of hitting the checkout button. I asked if they could stop the order and was told they couldn't get through to the warehouse, but would email me once they did. I waited all day with no email back even after sending a chaser email.

This is incredibly frustrating. Considering it was their own website that failed to update my sizes, that I contacted them IMMEDIATELY to fix it, it should have be an extremely simple request to cancel an order. No doubt i'll now have to faf about sending things back, reordering and paying more postage instead of what could have been a really quick and simple fix. Such a shame there are no other suppliers of the school uniform as I would definitely not buy from here again if I had a choice.

Perfect thank you. Great quality and extra fast delivery!

Stock held in store always very good and orders by post quick - staff friendly in store - Perth store used often for three boys at school in Dundee

Dealt with a return with excellent customer service and new dispatch was swift.

Easy to sign in and stuff sent out straight away , great service !

Easy online purchase, and easy to collect!

Very good experience. My order has arrived very quickly.

This store is the default for our childs school. On the whole, very good service unless you order before a new term when they are often holding a back log of orders. But they always get you what you need. Good quality. Prices ain't cheap, but it is what it is. Delivery is fast and returns are very easy.

Stephenson’s website looks modern and polished, but the actual experience of choosing the right size is still far more confusing than it needs to be.

The sizing, in particular, needs serious improvement. Parents should not have to decode measurements like 32, 34, 36 or click in and out of sizing guides, read through several sections, and then make an educated guess.

When I buy children’s clothing from places like Tesco, Sainsbury’s or Marks & Spencer, the age guidance is immediately obvious. I can see at a glance whether something is roughly suitable for a 9–10 year old, 11–12 year old, 13–14 year old, and so on. That is the kind of practical guidance parents need when buying school uniform too.

Stephenson’s could do far more to make sizing recommendations clear, visible and parent-friendly. The key information should be right there on the product page, not hidden behind extra clicks. For items like jumpers, pullovers and other fitted uniform pieces, it would be helpful to see both the garment measurement and a plain-English age recommendation or fit guide, such as “usually suitable for age 11–12” or “comes up small, consider sizing up”.

At the moment, it feels like there is too much guesswork involved. That is stressful when the items are expensive and when parents are often having to order several pieces at once.

My biggest concern, though, is the pricing. School uniform is not a luxury purchase. It is something families have to buy. Many of us need multiples because children do not come home looking pristine every day, and washing uniform daily is simply not realistic.

I wanted to buy three jumpers, but I have only been able to buy two because the cost came to nearly the best part of £100. For two school jumpers, that feels really hard to justify.

It does feel as though parents are being stung for essential items. I am hearing more and more concern about the cost of school uniform generally, but I do not yet see that reflected in the pricing or support available to families.

Stephenson’s needs to look again at the cost of its items, particularly where families are expected to buy branded compulsory uniform. If prices cannot be reduced, there should at least be some kind of loyalty scheme, discount system, multi-buy offer, or ongoing support for families who have to purchase repeatedly over the years.

A nice, flashy website is welcome, but it does not solve the real issue: parents need clear sizing, practical guidance, and uniform prices that feel fair and realistic. At the moment, the experience still feels much harder and more expensive than it should.

The delivery is slow in a run up to the start of school year (every year same problem). Items are constantly out of stock. Plain uniform items have zero description with just one picture! The quality of garments is awful, worse then Next or H&M, although far more expensive. I have to shop here because our school offers no alternatives.

Good quality, sizing great and speedy delivery

Bad quality uniform plus high delivery cost

Very good delivery service happy ordering for uniform

Very good nice