Stevensons Reviews 

2,735
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and pleasant demeanor of the staff, who provide excellent advice and make the shopping experience stress-free. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly and on time. Reviewers also appreciate the ease of the online ordering process and the overall quality of the uniforms, which are described as durable and practical. However, some customers experienced issues with product sizing, noting inconsistencies and a lack of clear descriptions, which sometimes led to returns and additional delivery costs. There were also occasional complaints about slow delivery during peak seasons and the quality of certain items, such as flimsy dresses or socks.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the high quality... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of making an... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, consistently praising its helpfulness, speed, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more

Company replied

Rated 5 out of 5 stars

Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and... See more

Company replied

Rated 5 out of 5 stars

Both online and in-store experiences were smooth, convenient, and fast. The staff is very helpful and pleasant. Beyond the initial purchase, I also had to handle returns and exchanges, which were comp... See more


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,735)

872 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Good customer service. Delivery was very quick.

May 5, 2026
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to order. Customer service online chat helped me with sizes immediately.
Happy with the service.

April 30, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience, unfortunately had to send a hat back out of the order but very straightforward to do. Thank you

April 30, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Fast delivery

Good quality and fast delivery. Thank you

May 1, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Easy and Quick!

Easy to order the right thing and delivered quickly.

April 30, 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review!

Rated 5 out of 5 stars

I ordered a cardigan for my…

I ordered a cardigan for my Granddaughter and Im very pleased with my order, it's very easy and it arrived on the date that's been given when I ordered it. The size is very accurate and the quality of the product is very good. I will definitely order again in the future.

April 23, 2026
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Reply from Stevensons

Thank you for leaving us a review, Jocelyn.

Rated 5 out of 5 stars

Excellent attention to customer requirements

Immediate support, excellent product knowledge and assistance with sizing. Genuinely helpful and friendly. We had a special request for braiding and this was handled effortlessly with all relevant information provided (we had no idea what was needed).

May 5, 2026
Unprompted review
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Reply from Stevensons

Thank you for your feedback!

Rated 1 out of 5 stars

Shop never open and still waiting for…

Shop never open and still waiting for delivery of goods!!

April 28, 2026
Stevensons logo

Reply from Stevensons

Thank you for leaving a review and we are sorry to hear that you are not happy with the opening hours.

As linked in your dispatch email, our opening hours are clearly displayed on our website and via Google.

Your feedback will be passed to the relevant teams.

Kind regards,
Stevensons

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