Stewartlongton Reviews 

Don’t deal with these cowboys they offer you a trade in price then tell you it’s full of damp and offer you 3000 less than the original I have read many reviews people have wrote about them and I’m not the first this has happened too KEEP AWAY

Very rude and arrogant service today , tried to be nice with them but was ignored , really inconsiderate treated me like something in the bottom of their shoe!
Not very neighbourly.

Be very careful if you are thinking of buying here. Bought a second hand caravan from Stewart Longtons and was told that I would get a free service a year later, on getting the service I was presented with a bill for £301.10 and told that I was never told that I would get a free service. I can assure you that I was told that by the salesman Neil. On complaining I was then told by one of the directors ( Jake Hall) that Neil would never have told me that. On me telling him that I was not in the habit on lying he and Neil just smirked at me. I lost my temper and told them what I thought of them. On reading the service sheet I noticed that it said I had damp. On the service sheet I was given on buying the caravan in the box about damp it said that it was not tested. We were told that our caravan that we were trading in was full of damp. All the time that we owned it we never had any problems with damp no smells or signs. So we were only given £1500 trade in.i paid £200 to have my motor mover taken off my caravan and put on the one I was buying. also my number plate was supposed to be taken off also. My caravan had been sold on a week before we had finalised the sale (see photo.) I was given a older model of motor mover which I have had problems with since.
SO PLEASE BE VERY CAREFUL ABOUT BUYING YOUR CARAVAN FROM STEWART LONGTONS. I have been camping and caravaning for 56 years and never been treated like this before. Happy touring. P.S. I had to give 1 star to give my review

Would 100% recommend Stewart Longton Caravans, great service in buying our caravan today 👌

In April 2022, we part exchanged our old caravan for a 2017 Swift Sprite Quattro Pro FB 6 berth caravan. We live in Twickenham and arranged to view the caravan before the part exchange and were extremely pleased with what we saw. It was advertised as being as in very good condition and this was the case when we saw it. They gave us a very comprehensive overview of the caravan and it's features. We pointed out 3 very minor issues and these had been fixed when we returned the following day to complete the exchange. We have now used the caravan for several trips and are very happy with it.

Bought a brand new swift 850 Grande, First time we tried to use the movers that cost £1900 extra and they wouldn't work properly, we contacted Stewart Longton at least 5 times but got fobbed off for 3 months, Last time I rang they said they didn't know about the problem and had no record of us ringing ! then told me to speak to the manufacturer, I did that and they advised me to check the wiring as this is a common problem when the movers are fitted, It turned out to be really bad wiring at the battery, the wires were actually falling out of the battery terminals, I fixed it myself in 10 minutes, A bit of good customer service would of solved this problem straight away, it seems once they have got your money they don't want to know. Really disappointing service.

Completely useless. Very unhelpful and unwelcoming. They have lost a customer today thanks to their rubbish attitudes.

I bought a Swift Challerger new in 2019 picked it up had to pay £60 for a electric box because the van was not compatible with my vehicle. Told them that I was sitting the van on a permanent plot. When we got to sit found the shower head had not been fitted. Cracks in the shower cubicle the glass over the cooker burners loose. Blind in bay window broken. Took photos van back for repair went to collect the shower had not been repaired glass over burners appeared to have been fixed. The service manager sent a service man to seal the joints in shower he told me that he had only just seen the photo's back to my site.The broken blind to follow sent a fitter to fix. Lat on bed plastic holders missing. Following year 2020 glass on cooker loose again door handle came off water dripping through floor behind the rear wheel glass loose again again took van back to Chorley told yes both faults fixed. They did replace the radiators Anti freeze free of charge. Back to site when we opened within a few weeks thecooker glass came loose and water dripping behind the rear wheel. Through family problems could not report problems When I did YES you've gest it take the van back at my expense for a third time I pointed out that I can't tow the van back they tried to give me phone number for someone who would tow van in again at my expense told them to send fitter to fix problems as both these issues had not been fixed and would talk to my son who is abroad working Think it's time this company put this van right at their expense Will follow up

Stewart longton Chorley
Excellent service from Neil and the whole team. Gave us lots of useful tips and explained everything to us. Would recommend highly

We recently purchased a used caravan from Stewart Longton. We were very apprehensive as it was during the pandemic lockdown and we travelled 150 miles to part exchange. Customer service was excellent. We were offered coffee while the caravan was set up. The handover which took over 2 hours was comprehensive with attention to detail. The staff patiently explained the systems in the caravan as we were not familiar with some of the newer updates; everything was hooked up so we were able to see everything working. Thank you for your assistance we are looking forward to our first trip in a couple of weeks.

As a first-time caravan buyer I was impressed by the knowledge and patience of the sales staff.

They took their time to explain all the options and pros & cons, I didn’t feel pressured to buy and would strongly recommend their services

Purchased a VW converted campervan. We opted for a used model with a brand new conversion, completed to a very high quality spec. We were able to choose our spec down to the finest detail inside and out whether a new or used van. There were various price ranges and payment options to choose from and we were surpised by the level of spec we could afford made easy by a finace plan facilitated by Jake that suited us perfectly. The staff were great and particualrly welcoming. Mike in the shop was especially friendly and guided us as to our requirements to get us started as new campers amongst the vast range of available accesories. The whole 'browsing' experience was a pleasure of a day out with no pressure to commit & when we did decide to purchase a few days later, the whole process was the smoothest, most hassle free experience we have had when purchasing a vehicle. On handover day Mark gave us a very thorough run through with expert knowlege and guided us toward online material should we require a refresher. He also recommended to us and heped us liase with a specific campervan insurance provider who turned out to be very reasonable on price. On the whole a very pleasurable, hassle free experience and a fantastic purchase - let our adventures begin!

Excellent customer service.
Responsive, pleasant demeanour, can't do enough to help, willing to sort a query without any drama.

I bought a brand new GoPod here in Nov 2017 and over 3 years later am still waiting for an issue to be resolved ! First was a gas hob that wouldn’t light, this took 2 1/2 years and I ended up fixing it myself in the end. They had it for 3 hours the first time and tricked me into thinking it was fixed, got on site 2 hours later and it wouldn’t light! they then sent me the wrong gas valve ! then I received the correct one which I fitted but still NOK ! stripped it out and found the valve was totally blocked by the silicone washer ! must have spent 20 hours by now (they did pay for the parts)
Next was the battery failed, it wouldn’t work the mover which I purchased from them at £600, on checking the battery it was labelled ‘for change over only ! ) they gave me a new Numax 105A which from last year would not hold a charge over 8V it’s a complete dud with over a years warranty left ! have emailed the Service Manager twice and had no response !
Similar experiences were had by a friend with a van they purchased here.
I would never use this dealer ever again so beware.
I hope to get away next month so just wonder if SL will finally put me out of my misery !

Buyers Beware. PDI and service paperwork still outstanding nearly a year later after purchase. Found some issues which suggest our van was not serviced before collection, now resulting in a damaged axle and interior. Hope and pray you never need to use the so called 12 month warranty as all they will do is fob you off and blame you for the deficiencies of the product they sold you. They say due to over loading (never), hitting a pothole (never) or incorrect loading (never). The engineers even measured the nose weight of my van to tell me it was wrong, without taking into account I moved everything to the rear end for them to inspect the kitchen. This should tell you everything you need to know about the skill level you will be dealing with here. I wouldn't let them near our caravan now and will use someone with a modicum of common sense!

We arranged to view a caravan at this company. It was advertised as in fantastic condition. We live at the other side of the country so the description in the advert was very important so we did not waste our time.
When we arrived the caravan was untidy to say the least. The carpets were very badly stained and so was the bed.

The sales gut advised us that the carpets would be cleaned and a new mattress would be fitted. We decided to go ahead and paid a deposit of £1000.

Before leaving the site we decided to look again at our new purchase. This time we noticed many additional problems we had not noticed. The sink window was damaged. The cupboards were missing the shelving. The list went on.

We called Stewart Longton on the phone and emailed stressing that we did not wish to continue as we had noticed other issues.
This is a copy of part of the reply.

''I understand your concerns with the caravan but ultimately you did not have to purchase the caravan, there was no pressure at our end to force you into the caravan''.

We were going to ask to transfer the deposit to a brand new caravan however after the email decided it was better to lose the £1000 then to continue business with this company.
LOOK AT OTHER REVIEWS, DON'T USE THIS COMPANY

We have had to give up Caravanning due to ill-health. Contacted Stewart Longton Caravans and spoke with Neil. We were quoted a very satisfactory price for our Caravan and a date was arranged for Mike to come and collect. He arrived on time on the day arranged. Our caravan was checked over and we were complimented by Mike on its pristine condition. He then contacted their office and the money was transferred effortlessly. Then Mike hitched up the Caravan and he was in his way.
We cannot recommend this company enough.
A very friendly professional and stress free transaction. Thank you Neil and Mike
Val and Ron Johnson

Only new to caravanning but I have been to many caravan retailers and Stewart Longton seem to be one of the best
Great display of caravans and accessories and also people who know what is what
So a good company to deal with

The showroom.is big and bright with awnings on display and a big and airy feel
Service dept is busy and that says a lot

In their advert they said distance no problem.. can collect nationwide. This is not the case. Spoke to them two months ago to talk about selling my van has my husband just past away. Said when I was ready to sell ring back and they would collect. Great I thought as I live in Swansea. In the mean time I sold the car that I towed the van with. Now when I am ready, they still want the van but will not pick up. Very disappointed to say the least. They should change their add in the caravan magazine

Absolutely top class from start to finish. Very friendly and helpful staff and nothing was too much to ask. 5 star experience all round and would 100% recommend