Stiltz Homelifts Reviews 

685
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism of the staff, from initial surveys to installation, noting their helpfulness, efficiency, and courteous manner. Many highlight the excellent product, describing the lifts as life-changing, quiet, and easy to use, significantly improving mobility and comfort within their homes. The installation process is frequently described as seamless, quick, and tidy, with minimal disruption, and the aftercare service is also highly regarded. However, some customers noted concerns about pushy sales tactics. A few reviewers also experienced initial installation hiccups, including missing parts or requiring multiple engineer visits to resolve issues.

What people talk about most

Service

Customers generally report positive experiences with the service, highlighting excellent aftercare and... See more

Product

Customers consistently note positive experiences with the product, with many expressing that the lift has... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

User experience

Users describe positive interactions with user experience, finding the lifts easy to use, stylish, and a... See more

Facilities

People report positive experiences with facilities, particularly praising the installation of lifts that have... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kept appointment times during the survey and installation stages. Helpful follow up visits. Whilst at this stage we do not personally use the lift for ourselves has been very useful in moving he... See more

Company replied

Rated 4 out of 5 stars

Fantastic company very professional from start to finish. The lift is a life changer and helps us stay in our own home without the hastle of moving. The installation was great and the installation cr... See more

Company replied

Rated 5 out of 5 stars

We were considering the various ways for us as well over 80 for some time. We eventually decided on Stiltz and have no second thoughts whatsoever. As attractive their stair lifts are mechanically, t... See more

Company replied

Rated 5 out of 5 stars

Our home lift has become increasingly valuable to us as time has passed. Especially useful for taking our shopping to the kitchen on the first floor. When the family dog visits she automatically goes... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

Stiltz is the UK-based manufacturer and installer of the elegant and compact Stiltz Duo and Stiltz Trio Homelifts. The products are ideal for getting around your home if stairs are becoming a challenge; the Trio+ will accommodate a full-sized wheelchair if needed. So whether you need a little extra help now, or are future-proofing and planning for the coming years, make your life easier with a Stiltz Homelift.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

685 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

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4.5

All reviews

(685)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Satisfied

We had our lift fitted some 2 years ago and it has performed as required. It was particularly useful when my wife recently both knees replaced. We also bought the extended warranty and service plan which works well.

April 19, 2025
Unprompted review
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Reply from Stiltz Homelifts

Hi Peter, thank you for taking the time to leave a review. We are pleased to hear the lift came in handy for your wife.

Rated 5 out of 5 stars

Installation went like a dream

Installation went like a dream, Instruction on use was brilliant. The service every year cannot be faulted.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Thanks for sharing your experience with our team. We are delighted the installation went well.

Rated 5 out of 5 stars

We've had the Stiltz lift for three and…

We've had the Stiltz lift for three and half years now.
The installation took one week since we have a complex situation (the living quarters are upstairs and the bedrooms and entrance downstairs and a support wall had to be broken through). The work was done efficiently and cleanly.
We have had annual maintenance calls and on two occasions had to have service call outs for minor adjustments. These were dealt with within 24 hours -- and we live on the Isle of Skye.
The lift has really made a great difference to our comfort and ease of moving around the house -- we are 82 and 88. Our Skye terrier really appreciates the ease of getting up- and downstairs.
We would heartily recommend Stiltz Lifts to anyone.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

It's great that the installation was handled efficiently despite a complex layout, and that ongoing maintenance and call-outs have been dealt with promptly, even all the way from the Isle of Skye!

Rated 5 out of 5 stars

Quality of life more important then money

The shape of our stairs ruled out a stairlift so asked Stilz to asses our house to see if their lift could be fitted. We have a 3 bedroom house. But one large square lounge diner. The need to get upstairs overruled my reluctance to have lift in lounge/diner. However lift fits in better then hoped. My husband 5 years later diagnosed with terminal illness and last year I was too. The lift has made our quality of life good- no beds downstairs.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

It’s reassuring to hear the lift integrated better than expected and supported you and your husband in continuing to use your home fully as needs changed.

Rated 5 out of 5 stars

Change

From the solid installation to the after service and annual maintainance, all my interactions with my lift and Stiltz have exceeded expectations. This installation has changed our lives.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

It's wonderful that the homelift has been life changing. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

A very pleasant and efficient fitter…

A very pleasant and efficient fitter came to service our STILTZ lift. He explained what he did. It was a pleasant and a thoroughly enjoyable experience, especially for our dog who enjoyed his company.

January 12, 2026
Unprompted review
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Reply from Stiltz Homelifts

Hi Gordon, thank you for sharing your positive experience with the Stiltz team. Extra bonus that your dog enjoyed the company of the fitter.

Rated 5 out of 5 stars

We are pensioners with friends. some of them use the lift

We are pensioners, one of us have total knee replacements some of our elderly friends use the lift as our living room and art studio are upstairs. Great, reliable service. We have had the lift for about 5 years. Thank you

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Thank you Jess for leaving a review. We are pleased to hear the lift has been a great benefit not only to yourself but your friends too.

Rated 4 out of 5 stars

Fantastic company very professional…

Fantastic company very professional from start to finish. The lift is a life changer and helps us stay in our own home without the hastle of moving. The installation was great and the installation crews were very helpful and made it pleasant.
The only gripe I have is we took out a service / maintenance plan and it’s done by direct debit on a certain date and we cannot change this date to help us plan our budget better which is disappointing.

May 24, 2025
Unprompted review
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Reply from Stiltz Homelifts

It’s good to hear the lift has made such a difference and that the installation process felt professional, helpful and well handled throughout. Creating a positive experience during what can be a big change really matters.

We also appreciate you raising the point about the service plan direct debit, as feedback like this helps inform improvements to our service.

Rated 5 out of 5 stars

Planning to remain in my home.

As my arthritis continues to worsen I had a choice of move house or make changes to allow me to continue living in my home. I explored options and settled on a lift that could in the future take my powered wheelchair, should it become necessary to use it in the house. I found a location I thought might work and contacted Stiltz. They were very helpful, explained the legal situation regarding building regulations and confirmed my belief that an internal wall (not load bearing) would need to move a foot or so to allow clearance. It was done well with the minimum of disruption and the lift has been invaluable, although I’m pleased to say I don’t yet need it every day. After sale servicing has been good as well with free upgrade to latest building fire regulation and the latest service in 2025 replacing the backup battery as the engineer noticed it was tending to lose charge. Can’t fault it really.

September 1, 2025
Unprompted review
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Reply from Stiltz Homelifts

Choosing to adapt rather than move is a big decision.

It’s reassuring to hear how carefully everything was considered, from future wheelchair use to building regulations and positioning within the home. Thank you for your feedback.

Rated 5 out of 5 stars

Having a Stiltz home lift was the best decision ever!

Initial problems were quickly ironed out and my beautiful Stiltz lift was installed in February last year. Having lived downstairs for the previous 7+ years because of disability, it was wonderful to be able to go upstairs again and use my old bedroom. Having a home lift was the best decision ever, and I am glad I went for Stiltz, rather than a stair lift: It is safer and much more practical!

February 10, 2025
Unprompted review
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Reply from Stiltz Homelifts

Thank you, Kirsti, for taking the time to leave your review. We are glad that the initial problems were quickly resolved and that you can finally access the entirety of your home again. No more living downstairs!

Rated 5 out of 5 stars

Lift has been a huge success

Lift has been a huge success. We live on the 1st floor and transporting shopping etc has been an added bonus.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Being able to transport shopping and other items comfortably can be a real bonus, especially when living on an upper floor. Thank you for sharing your experience.

Rated 5 out of 5 stars

It works as it should

It works as it should, quietly.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Thank you for your reply. We are happy to hear everything is working well.

Rated 5 out of 5 stars

Excellent installation team

Excellent installation team. The lift has been very reliable so far and is a major plus for our house

January 31, 2025
Unprompted review
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Reply from Stiltz Homelifts

We're glad the installation team made a strong impression and that the lift has been performing reliably. Knowing it’s become such a positive addition to your home really matters.

Rated 5 out of 5 stars

My Stiltz Lift - a Godsend

All I can say is thank goodness I did have the Stiltz lift installed. Without it I would now be limited to living on only one floor and would probably have had to move to a bungalow. Instead, I am still in the home that I love and have enjoyed for over 35 years. It is faultless and allows me, at 84,a lifestyle that I never imagined.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Staying in the home you love makes a real difference.

It’s wonderful to hear the lift has allowed you to continue enjoying all of your home, rather than facing the upheaval of moving. Knowing it’s been faultless and has supported your independence in a way you never expected really shows the difference thoughtful home adaptations can make.

Rated 5 out of 5 stars

Go for it

Go for it! It was an excellent decision. The people who installed the lift respected the coving in the ceiling, chose an ideal space and did it quickly and cleanly. We may be old, but we use both floors in our house, not one.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Absolutely this! We are delighted that the installation team were helpful, fast and that you now have access to the entirety of your home again.

Rated 5 out of 5 stars

Friendly, Helpful company

Friendly. Helpful, informative and answers all queries that we have.

December 19, 2025
Unprompted review
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Reply from Stiltz Homelifts

Having friendly, helpful guidance really does make a difference. Thank you for your feedback.

Rated 5 out of 5 stars

This is how a good company workd

Stilts arranged everything. Excellent work. All involved were polite friendly and respected me and my property. Lift has changed my life ( no fear of falling on the stairs now).

December 14, 2025
Unprompted review
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Reply from Stiltz Homelifts

Hi Margaret, it’s great to hear the team were respectful and that the lift has made such a positive difference. Removing the worry around using the stairs can bring real peace of mind at home.

Rated 5 out of 5 stars

Our lift is an essential in our home

Our lift is an essential in our home
It gives access to parts of a large rambling house that had become very difficult.
It has been in use for some years now.
Stiltz staff have all been great and approachable.

January 19, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Thank you for sharing your experience. It’s reassuring to hear the lift has been in regular use for some time and continues to make such a difference in a larger home. Your feedback about the Stiltz team being approachable is also very much appreciated.

Rated 5 out of 5 stars

It works fine for us

It works fine for us. We were future proofing our home but in the last 2 months my knee problem has returned making stairs difficult so lift is earning its keep sooner. Glad we’ve got it.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Future-proofing your home is a smart way to plan ahead and stay in the place you love. It’s good to hear the lift is already proving its value, especially now that stairs have become more difficult.

Rated 5 out of 5 stars

Quick and painless installation

Quick and painless installation. A wonderful addition to my home.

November 28, 2025
Unprompted review
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Reply from Stiltz Homelifts

We are delighted to hear the installation felt quick and straightforward, and even better to know the lift has been a wonderful addition to your home. We really appreciate you taking the time to share your experience.

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