Stiltz Homelifts Reviews 

685
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and helpfulness of the staff and installers, noting their efficiency and polite demeanor during the entire process. Many people highlight the product's quality and its life-changing impact, providing greater independence and ease of movement within their homes. The installation service is frequently described as seamless, quick, and clean, with teams ensuring minimal disruption and excellent workmanship. However, some customers also noted concerns regarding the company's sales approach. A few people mentioned experiencing pushy sales tactics, which led to dissatisfaction with the initial engagement process.

What people talk about most

Service

Customers had positive experiences with service, often praising the professionalism and efficiency of the... See more

Product

Clients share positive opinions on the product, with many expressing that the lifts have significantly... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

User experience

Consumers find the user experience to be largely positive, with many reviewers expressing delight and... See more

Facilities

Users describe positive interactions with facilities, particularly praising the installation of lifts that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kept appointment times during the survey and installation stages. Helpful follow up visits. Whilst at this stage we do not personally use the lift for ourselves has been very useful in moving he... See more

Company replied

Rated 4 out of 5 stars

Fantastic company very professional from start to finish. The lift is a life changer and helps us stay in our own home without the hastle of moving. The installation was great and the installation cr... See more

Company replied

Rated 4 out of 5 stars

We are extemely pleased with our lift and it has made a big difference to getting upstairs for my husband. The process from start to finish was very good and the workmanship excellent. The guys wer... See more

Company replied

Rated 5 out of 5 stars

We were considering the various ways for us as well over 80 for some time. We eventually decided on Stiltz and have no second thoughts whatsoever. As attractive their stair lifts are mechanically, t... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

Stiltz is the UK-based manufacturer and installer of the elegant and compact Stiltz Duo and Stiltz Trio Homelifts. The products are ideal for getting around your home if stairs are becoming a challenge; the Trio+ will accommodate a full-sized wheelchair if needed. So whether you need a little extra help now, or are future-proofing and planning for the coming years, make your life easier with a Stiltz Homelift.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

685 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(685)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Life changing I

This lift has been a life changer. It means that we can use both floors in our house with ease. Its safety features give us a sense of security . We could not survive without it.

January 20, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Hi. Thank you for your review. Its so good to hear how much of a positive impact the lift has had for you and your life

Rated 5 out of 5 stars

I first tried another company for an…

I first tried another company for an estimate, as Stiltz being one of the big players might not be that good. Other company, started with the worst site salesman in history. Called Stiltz, Perfect start, worked out ideal spot for our Life, which does not take up much room. And very hand for getting other thing down stairs as well, Job well done from start to finish. Friendly teams as well.

September 11, 2025
Unprompted review
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Reply from Stiltz Homelifts

Hi Jeffrey. Thank you for your review. Its fantastic to know that our Stiltz team provided a great service

Rated 5 out of 5 stars

All went well from planning to…

All went well from planning to installation. Very happy with it
Only problem is with the phone.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Hi Derek. Its great to hear that you are so happy with your lift. If you are still having issues with the internal phone, please get in touch and we can arrange a visit from one of our expert engineers

Rated 5 out of 5 stars

The perfect solution

We have now had our lift for 18 months. It has made such a difference to every day living.
It was installed and working in 2 days. The engineers left our rooms in perfect condition. Instructions on how to use the lift were explained and demonstrated clearly.
We had considered different makes and suppliers including the popular stair lifts, but on all points the Stiltz was the best choice. I would mention that it was far better to have had this installed than having to move to a single storey home. Far cheaper as well!

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Hi. Thank you for your review and sharing the positive experience you had with Stiltz

Rated 5 out of 5 stars

Excellent company to buy from

Excellent company to buy from. Considerate and first class installation and fitting service. Professional and friendly staff when contacted for a call out quick response.a life saving product now we will not have to more house.

January 19, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Hi Sue. Thank you for the review. Its great to hear how the lift has allowed you to stay in your home and the feedback about our team is very much appreciated

Rated 5 out of 5 stars

getting a lift

The whole process from design to installation went smoothly and professionally. Having a lift is a great addition.

February 1, 2025
Unprompted review
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Reply from Stiltz Homelifts

We're happy to hear the installation process went well and that the lift has been a welcome addition to your home.

Rated 5 out of 5 stars

Skilfully fitted into an old house

Skilfully fitted into an old house. Looks very smart and unobtrusive on both floors. Works brilliantly - and has done for some time.

January 19, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Thank you, Hugh, for sharing your experience with Stiltz. That combination of careful installation and long-term reliability really makes all the difference.

Rated 5 out of 5 stars

reliable and always there

reliable and always there. But although I pay £100 per month for breakdown I still worry about being trapped in the lift should it fail.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Thank you for your feedback. We understand your concern and want to reassure you that our lifts have built-in safety features, including battery backup and emergency lowering. Your breakdown cover also ensures quick support if ever needed.

Rated 5 out of 5 stars

Having a Stiltz lift in my home has…changed my life

Having a Stiltz lift in my home has been a game changer. I don’t have to worry about falling on the narrow staircase again. It also transports laundry baskets and suitcases as well as me!

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Bringing peace of mind alongside practical help with things like laundry and suitcases makes a real difference at home. Thank you for taking the time to leave your feedback.

Rated 5 out of 5 stars

The installation of the lift was quick…

The installation of the lift was quick and a good induction was given. Using the lift is easy and an emergency telephone is in the lift should something (unlikely) go wrong.

January 19, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

It’s reassuring to hear the installation was completed quickly, the induction was clear, and that using the lift feels straightforward. Knowing there’s an emergency telephone in place adds an extra layer of confidence too.

Rated 4 out of 5 stars

No problems with the lift

No problems with the lift. It is starting to get used more and does us well.
Still think the service charge is way over what is acceptable. It should be the first thing that is discussed not the last or as in our case, not at all.
You asked me what I thought and that’s it.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

It’s good to hear the lift is working well and becoming more useful over time. We also appreciate you being open about your concerns around the service charge. Comments like this are valuable, and they help highlight where clearer conversations earlier in the process would be beneficial. Thank you for sharing your thoughts so openly.

Rated 5 out of 5 stars

Fully recommneded

We have had a lift in our home provided by Stiltz which has been installed for several years. The installation was very clean and there was no mess as a result of the work.
The lift has worked really well with no issues and is used on a daily basis.

January 19, 2026
Unprompted review
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Reply from Stiltz Homelifts

Consistency over time is what really counts. We're delighted the installation went well and the lift has made such a difference.

Rated 5 out of 5 stars

Lift fitting and workmanship

Excellent service the workmen and technicians that came to do the fitting and assembly work were first class, the lift is in use and my wife and I are well satisfied ❤️

January 19, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Thank you for sharing your experience. It's good to know the workmen and technicians did a great a job.

Rated 5 out of 5 stars

A top quality product

Once we decided to purchase a lift from Stiltz they proceeded with efficiency and purpose. The installation was very quick and with minimum disruption to the household.
Since the lift has been installed, we use it extensively and find it invaluable. Stiltz have responded quickly and efficiently whenever i had a question or thought something was wrong, (it never was wrong, just my incompetence).
I recommend Stiltz without any reservation
David Hollier

January 19, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Hi David, we're glad the installations went quick and our team have been helpful responding as questions arose.

Rated 5 out of 5 stars

The installation was seamless

The installation was seamless, quick and efficient. The guys who installed it were pleasant and kind. The lift works well and quietly. I use it most days but still use the stairs as often as I can to keep my mobility going - but carrying a tray of tea is difficult as I need to hold the bannister, so the lift solves that problem. Suitcases, vacuum cleaner, washing - perfect. When my brother came out of hospital needing us to care for him, I don't know how we would have managed without it.
If having a lift keeps us out of an old folks' home for three months, it will have paid for itself!

No regrets.

January 19, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

It’s great to hear the installation was smooth and carried out with care. Being able to keep using the stairs when you want to, while having the lift there for carrying items and providing support when it’s really needed, is a balance many people value.

Rated 4 out of 5 stars

To move or not to move

We have lived in the family home for 55 years and the prospect of moving and downsizing to allow for our difficulty negotiating stairs was a daunting prospect.
The installation of a lift was the alternative which Stiltz installed with the minimum of disruption and it has proved to be the answer to the problem. The lift was installed nearly 2 years ago and there have been no problems at all, the quality of the workmanship is not in doubt. The cost involved is significant but when compared to moving and all that is involved there is no doubt that we have saved a lot of money.

April 19, 2025
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Moving house can be an overwhelming prospect, especially when it means leaving a family home filled with years of memories.

It’s reassuring to hear the lift offered a practical alternative, installed with minimal disruption and delivering reliable performance over the last two years.

Rated 5 out of 5 stars

Life very Improved

This has changed our life for the better, for both my wheelchair bound husband and for myself. has enabled husband much independence and ability to use the whole of our house. It is now an essential part of our lives.

January 19, 2025
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

We are so glad to hear that the homelift has benefitted your husband and is now an integral part of your lives.

Rated 5 out of 5 stars

Living upstairs.

We had the Stiltz lift put in several years ago when we moved to a house where the living accommodation is upstairs. We felt we needed to future proof the house so we could get upstairs easily in the years to come. We mainly use it to get shopping up to the kitchen at the moment but it is also useful for moving heavier items up and down. The grandchildren also love it!

January 19, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Future proofing the home is one of the biggest reasons customers choose Stiltz. It's great you have discovered some extra perks to the lift and it's been a big hit with the grandchildren.

Rated 5 out of 5 stars

Benefits of our lift

Our home lift has become increasingly valuable to us as time has passed. Especially useful for taking our shopping to the kitchen on the first floor. When the family dog visits she automatically goes to the lift, though she has not yet learned to press the buttons!

January 19, 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

It's great to hear about the unexpected perks like help taking in the shopping and the family dog hopping a ride!

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