Nye and his team provided an absolutely outstanding service in connection with the supply and installation of my new wood burning stove. Everyone involved in the process was professional and a pleas... See more
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Went with Stoake to replace a broken woodburner in our new house as they offered both a really great deal and their initial site visit from Nye, made me trust they could do the job well and that o... See more
I totally recommend Stoake. The service is really good: efficient, precise, timely, professional and friendly. Their expertise was second to none, their principles commendable and they took the time t... See more
Contacted Stoake to carry out an annual chimney sweep. Arrived on time and Nye was really friendly and professional. Finished job really quickly and efficiently and tidied everything up aswell. Would... See more
Company details
Written by the company
We supply and install air source heat pumps, ecodesign wood burning stoves and solar thermal across London. Call us for a site survey and quote on 020 8459 4743
Contact info
Harlesden Road 80, NW10 2BE, London, United Kingdom
- www.stoake.co.uk
4.8
Excellent
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quality from start to finish
"I picked Stoake because of an earlier Which? recommendation and so want to reinforce that here. We had a Charnwood C five installed and really want to congratulate Nye and his teams for overcoming design problems (so we could safely keep an antique wooden surround) and for delivering a clean install on the agreed dates, with a reasonable lead time at the agreed price. They were clear from the outset about cost and the quality they delivered justified their price."
November 1, 2022
Unprompted review
Reply from Stoake
Hi
It's great to hear that you're happy with our service. Thanks for taking the time to leave the review.
Called SIX times for a quote to supply…
Called SIX times for a quote to supply and install a stove. Didn’t call me back once. Repeatedly dropped calls. Didn’t even bother to respond to a complaint. Try to help local businesses but they’re beyond frustrating.
November 2, 2020
Unprompted review
Reply from Stoake
Hi
I'm sorry to hear of your difficulty making contact with us on the phone. Our phone lines are often very busy. We always respond quickly to emails and we do our best to encourage new customers to fill in the contact form on our website. We then call you to discuss the project within 24 hours.
Fantastic service from beginning to…
Fantastic service from beginning to end. They came back when I thought I had a minor problem (which turned out to be my user error and they were nice about it).
Really lovely company.
Really lovely people.
February 5, 2020
Unprompted review
Great service from the Stoake team
Great service from the Stoake team. We had a log burning stove installed, and they were professional, pleasant, punctual and helpful - - in choosing the stove, construction works and installation. Thanks guys!
September 18, 2019
Unprompted review
Such a pleasure to work with Nigel and…
What a brilliant experience. Such a pleasure to work with Nigel and his team at Stoake. From initial contact, quotation and specification, through fireplace and hearth reburbishment, installation and advice on using, they were exemplary. All the tradesmen were skilled in their craft, punctual, reliable and incredibly tidy. Left stove lit and burning beautifully. I would confidently recommend them to anyone.
November 19, 2018
Unprompted review
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