Stokers Furniture Reviews 

6,847
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, allowing people to browse comfortably. Many appreciate the personalized advice and the pleasant, unhurried atmosphere that makes the shopping process easy and enjoyable. People are also very satisfied with the product selection, noting the vast amount of quality furniture and diverse ranges available. The overall service is frequently highlighted as excellent, with many finding the entire purchasing journey smooth and efficient. Reviewers often express high satisfaction with their purchases and readily recommend the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, often praising the wide selection and quality of furniture... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the helpfulness and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased various items from Stokers over the years and have always been impressed with the range, price and quality of items. Service is friendly, knowledgeable and helpful without being push... See more

Rated 5 out of 5 stars

Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer. First we were helped out by Nathan, which we h... See more

Rated 5 out of 5 stars

We have purchased a number of items from Stokers Chester over the years and have never been disappointed. When we wanted furniture for our extension Stokers was our first choice. From the minute we ar... See more

Rated 5 out of 5 stars

We bought a mattress from Stokers and unfortunately it was faulty. They could not have been more helpful especially Joe Tudor who helped us decided on another mattress no matter how many times we wen... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,847)

1,479 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Andrew

Excellent service from Andrew helped us choose our new sofa and chair.
There was no pressure and he was able to assist with any questions we had.
I have no hesitation to recommend stokers.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

We visited Stokers in Chester and was…

We visited Stokers in Chester and was surprised at some of the furniture on offer. We had always thought that Stokers where out of our prices range, this was not the case as we had a great deal on garden furniture we didn't even know they had in store.
Staff where very helpful and not pushy as some shop assistants can be. We where left to browse but asked if we needed assistance they would be available to help.
All in all a very good experience

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Jenny At The Southport Store

Jenny, at the Southport Store, was extrememly helpful and knowledgeable about the furniture I purchased. She was very friendly and professional in keeping me up to date on the process.
I would definitely recommend my friends to go visit Jenny at Stokers.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely shop and nice people

Lovely shop and nice people. Excellent delivery people too. In shop we dealt with Julie Williams in the Living room area and Joe Tudor in the bed dept. Both were very informative and helpful. Pleasure to do business with them. I will be back!

M.W.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Service with old fasioned style

To us Stokers in Chester is like a link to the past. Such a pleasant calm and welcoming store to visit.
Never bothered by staff and feel free to wander at our own pace,
When we want help staff are at hand .
On this occasion we were dealt with by Joe Tudor who sat with us discussing the options . We went away to think things over returning the next day to have Joe recognise us and guide us through our decision to order two sofas.
We look forward to their delivery which we know will be flawless owing to our previous experience with Stokers great delivery team.
We would also comment on how clean and tidy the whole store is. We would love to learn the secret that the lady who is responsible for this keeps the whole area so clean and dust free,
No hesitation in recommending Stokers to anyone who values top service in a great environment
Thanks
Linda and Richard

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Buying a sofa bed

Lovely chap Joe Tudor helped us choose and order a sofa bed. We had spoken to him couple of times after several visits to the shop. It had been a drawn out search.He helped us by measuring sizes and showing us colour options and demonsrating how bed pulled out and crucially for us not to pushy just left us time to think about things but there to answer questions when needed. Lovely service.Thanks Joe.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

To purchase a sofa

We visited the store to look for a 2 seater power recliner. I did ask a member of staff where to look and he pointed out where the sofas would be on the ground floor. He also mentioned that there was a 1 st floor that could be visited. We did this and we were not approached by staff ( which was a good thing as we wanted to browse without being hassled). When we saw the sofa we liked we then approached a member of staff who was training and mentored by Joe Tudor. The trainee wheeled over the fabric swatches for us to look and gave us time and space to view. He also suggested taking the item to look at in the natural daylight, which we did and this enabled us to be certain of the colour. Joe then sat us down and went through the ordering process, he explained this in detail and provided us with a timeline for delivery . He managed expectations as the lead time was approximately 10 - 12 weeks and didn't stray away from those days which displayed transparency. Both Joe and the trainee (sorry don't remember your name) treated us with respect, were friendly and professional . I would definitely recommend the company.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

We were looking for several pieces of furniture for our lounge and were impressed by the range available. The service from Scott Dupree, was excellent. He was helpful without being intrusive and at no time did we feel hurried or hassled. The ordering process was friendly and efficient and we look forward to receiving our furniture in the near future.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Our service was excellent

Our service was excellent. Fantastic and knowledgeable salesperson who took time and effort to help us choose our sofas. Exceptionally pleasant and made buying quick and efficient.

June 7, 2026
Unprompted review

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