Stoneacre Motor Group Reviews 

Purchase of car was stress free. Everything explained and always Informed of progress.

Stonacre DERBY , terrible experience and no apology received.
Waited on site 8 hours ( 3 missed oportunies to update booking as waiting) just for nothing to be fixed despite being asked when I needed the car back for.
Even when asked for an ETA i was lied to. I advised if possible could the car be done by 3pm? "Sure, ill make a note of it". I appreciate its not always possible. But when I went up to the reception for an ETA at 2:40pm I was told 15 mins. I waited i even waited slightly longer so allow ample time. So subsequently left my husband stranded for hours where he could of alternatively got a lift from a colleague. Becuase the 15min turned into 1hr 15min, when if i was told its needed longer then i can work with it, i accepted i had to wait there not being local and no other choice. I even went back to the reception desk and was told nearly done half way through that. No one came over to apologise though they saw I was still waiting. I had to go and ask and be direct and ask when will the car be ready? To then find they haven't done anything on it. Told dont worry we will call and book you back in and give you a courtesy car.... 2 weeks have gone by, had to chase yet again. To be told oh no we need your car back for further investigation. They provide more info on the issue they found that its not just the lane assist but brakes too. But they will need it for a further 2 weeks to do some more investigation( not fix) even though I was told it would be an expensive part that needs to be ordered. When asked about what do I do for the 2 weeks, you need to speak to the leasing company. So again a lie thry werent going to call and arrange a courtesy car. No sorry, no actual help or solution provided just miss information! They havn't even told me if I'm safe to drive it. So potentially been putting myself and family unknowingly at risk driving it. Becuase "dont worry its a recall issue and its all under warranty, we will book you back in and provide a courtesy car " right? ... I honestly dont know what to believe and the issue is still outstanding. I have had to call the leasing company to help me and even they aren't getting anywhere. Dreadful customer care. The attitude of Emma stinks too tbh.

I was very impressed with the staff at Stone acre Jeep. Special thanks to Cameron, Daniel and Jake the Sales Manager for making me a happy motorist

Poor communication. Not returning calls. Gave wrong information about e-sign documents. Nowhere to park on site and toilets are disgusting. Pushy salesmen trying to sell Gap insurance and service plan. Overall not the best service

Booked my car in for my battery recall this afternoon with Stoneacre Stockton.Delighted to have the repair arranged and Alison from service was absolutely brilliant. Great customer service👍

I had an outstanding experience from start to finish. Everything was explained clearly, professionally, and with great attention to detail. The level of customer service exceeded my wildest expectations.

A special thank you to Adam, who made the entire process enjoyable and stress-free. I have never met a salesperson who is so polite, knowledgeable, and passionate about Lexus. His professionalism and genuine care made me feel valued throughout the whole experience.

I will happily recommend this dealership to anyone looking to buy a car. If you're considering a Lexus, this is definitely the place to go. Thank you again for such an exceptional experience – it truly exceeded all of my expectations!

I m not happy with the Grimsby store at all. I ordered a new car and its a motability car first time using it's service. My first impression it was great. How ever they rang and asked me to pick up my car however had no hand controls Anyway that got sorted and then that brings me where I am now. So far in a year my car has had black screened while driving, changed from miles to km with out me changing it lots and yesterday the key would not register. Had to call RAC out and was told there is faults with it and to book it in to garage. Guess what they said for 3rd time we can't find any faults. 4 people tried to get the car started yesterday. They can't find any faults.

Purchase of the Picanto, including trade in of my existing vehicle, handled professionally and courteously by James. Given my tenuous grasp of modern technology he also undertook the task of transferring my existing insurance cover to the new car. The whole process was seamless and straightforward. Thank you James

Very helpful staff. All extremely friendly and happy to help with any problems or queries. All fully aware of their subjects whether it was cars or finance

One staff member in particular was very good but the overall experience has had significant shortcomings. Communication throughout has been poor and had to chase them for updates. First chance I had to complain about 2x delivery dates which failed to materialise and having to constantly change insurance dates and other booking etc and it fell on deaf ears and I received no reply.

When I first visited Stoneacre I was greeted by an eagre smiling young chap who dropped what he was doing to go to open the door for me. This set the tone for what was to come. Although he wasn't the motability advisor, he happily took on the task and after exchanging names, (he is Wai Shi), he sat me down and offered me refreshment. I knew exactly what I wanted and before I knew it he whisked me back outside to take a test drive in the model of my choice, a Suzuku eVitara. Thoroughly convinced that I'd made the right choice, I proceeded with the application, which was speedily and expertly dealt with by Shi and you wouldn't have known that he wasn't the actual Motability advisor. The questions I asked were clearly and succinctly answered and Shi asked questions of me to better understand my situation. All the while there was a cheerful and happy interaction between us and I felt that I'd made a new friend, rather than simply meeting a salesman. I'd said what my contract end date was and with that, I left to finish my day excitedly talking about it with my wife who was fortunately able to accompany me to the change over. On the appointed day we were greeted by another member of staff who escorted us to the seating area and provided us with coffee while waiting for Shi to join us. I don't know what his name was, but he too was very friendly and welcoming and a picture started to develop of a family of new friends and that made us feel good. Our car was brought out onto the forecourt and we were invited to go out to give it a good examination, before going back to complete the paperwork. This was dealt with by a manager, Matthew, who asked if we were totally satisfied with the vehicle and the service we had received. This is my 12th vehicle with Motability, having joined up in 1993 and with 33 years experience of different franchises I can categorically say that this was by far the best overall experience I have ever had. In conclusion I would like to thank everyone at Stoneacre for their fantastic attention and helpfulness, but I must single out Wai Shi for everything he did, over and above what he was supposed to do as part of his job, making me and my wife feel important and relevant. Thanks Guys, see you again. Dave & Maria Gath.

Thanks to James rowe our salesman who helped us. We received a great service from himself and stonearce. Very pleased we would definitely recommended the company

Great and fast service. Bradley couldn’t be more helpful. Felt very cared for and nothing was too much trouble

Tony was very helpful as a salesman making sure the car suited me alongside costs. Ashleigh did my handover and was excellent

My brand new car developed a fault with 52 miles on the clock - lack of customer support ended with me arranging a tow truck & requesting a full refund under the Consumer Rights Act. My confidence in Stoneacre is non existent- I have since purchased a brand new car from another local dealer whose customer service has been amazing.

We agreed to buy a car on condition some minor cosmetic defects and a strong smell inside the car were addressed prior to collection. The salesman requested that we collect the car the same week so he would receive his commission sooner as cut off was that Sunday. We had already made plans but juggled our time to facilitate the request but was clear we would be short on time. Upon arrival we found the car was not ready and nowhere to be seen. We ended up waiting over an hour for someone to ‘fix” the issues. When we left the car had no fuel and had to go straight to the petrol station to find out the fuel filler neck was also faulty and we were unable to put any fuel in the car. The car was bodged and we left on the understanding the car would be booked in the following week for the work to be addressed. After nearly two weeks Stoneacre can’t tell me when they will be able to repair the car which cost over north of £20k. Avoid if you care about the car you drive and the level of service you should expect when making a purchase of this price. Shameful. The site was Doncaster ford/ Mazda it appears I am not the only customer who has had issues like this when reading other customers comments. Avoid.

The team at Stoneacre Honda Chesterfield were brilliant especially Nathan who sorted me from test drive through to buying and picking the car up. My only complaint would be the team at Peugeot (who I went to first) weren’t brilliant with their communication or customer service. Nathan gets 5⭐️ from me

Stoneacre doncaster is the only place i will get my mobility cars from the staff are amazing very polite and friendly very efficient. They bend over backwards to help. Amazing place i would advise anyone to pay them a visit you will be looked after.

Collected my new Fiat 600 today from Cameron in Chesterfield. Seamless efficient service from start to finish.