stoneaudio.co.uk Reviews 118

Ordered on line - very good web site giving very detailed description of product I wanted.
Web site promised delivery in 24 hours.
Ordered in the afternoon - arrived next morning.
Could not ask for a better service.

Ordered at 2pm. Item arrived next morning by recorded delivery. Can't ask for more than that, especially as it was free. The price of the item I ordered was lower than the competitors too. A+++

Ordered headphones at a good price, easy and clear website, they arrived the next day in perfect condition

I used the web-based enquiry form late one evening to ask about stock levels of an item. I received an answer early the next morning. This made me feel confident immediately about the level of customer service I was likely to receive as so often you ask a question of a retailer and never hear. I made the order and was informed it had been dispatched later that day. I continued to receive personal emails thanking me for my order so I would have to say StoneAudio is one of the better online shopping experiences that I have had. I would recommend them and use them again. Customer service is high on StoneAudio's agenda.

Original item not in stock, liaised quickly to provide alternative.

I placed an order on the Stone Audio website because they had an offer on some headphones I wanted. The website bragged "order today, delivered tomorrow!" so I made sure I was in all the following day. The headphones didn't turn up, neither did they turn up on the second day. I looked into why and apparently it was sent by a cheaper first class mail, not a guaranteed next day service which they advertised on the website. Fraudulent I think. The headphones arrived after three days, quite poorly packaged in a jiffy bag, which meant the box got a little squashed, not what I was expecting from a £5.50 next day delivery charge. I won't be using them again.

I was just beginning to worry that the delivery would not happen, when the doorbell rang. 6pm - not bad at Christmas time when it's so busy.

Noticed that the email requesting feedback arrived in my inbox at lunchtime. I guess it would have been gold star service to have had a text or email to tell me whether it would be a morning or afternoon delivery.

Super fast and helpful service. Reading some other reviews I could only recommend calling them before ordering to make sure they've really got the item in stock (as I did).

I ordered on a Sunday asking for next day despatch expecting in on the Tuesday. I phoned on the Wednesday to be told that they should have it stock by the Thursday and to expect it on Friday. Apologies were made when I explained that had I known this I would not have ordered it and I should have receeived an email which I did not. If using this company please confirm by phone they have the item in stiock. Had I known they did not have the item I would not have placed the original order with them.

I find the practice of certain online companies of saying something is in stock when it isn’t very frustrating, especially if you want something urgently.

I order a pair or headphones on monday morning, they hadn't arrived by friday so i called up. I was told they were waiting for them to come in. So i changed my order to the same model of headphones but a different colour and was assured they would go out on friday evening.

I called up on monday and they had not been shipped! Useless! So i cancelled my order, was told fine I'll cancel that for you without an apology and basically got the sense they didn’t care.

I'm not using them again and I’d advise you to avoid them.

Used Stone Audio a few times and have always found them to be very reliable and competitively priced. Very fast service and would recommend to others, cheers.

I ordered my stuff at about 15:00, then it arrived 09:00 next morning. Next day delivery for a very small price, friendly knowledgeable advice and very reasonably priced overall. I will definitely be comming back, thank you.

Delivery was quick I must say I was surprised the Item was very well packed . Good price it looks great in my office! Will recommend this company to my friends. Thanks

Registration was easy, as was ordering. There were no problems with payment even though I wanted to use a different delivery address from that with which the card is registered. E-mails kept me informed as to the order and dispatch progress and my goods arrived the next day.

i ordered my item at the best price i could .the website was easy to use and i took delivery very quickly.

I ordered a Sony CMU-BR100 Skype Camera & Microphone on Monday and it was delivered on Tuesday. It was the lowest price I could find via Google. I don't yet have a compatible Sony TV but it worked fine when I tested it with Skype on a Windows 7 desktop and a Windows XP laptop.

that some people can still be relied on to live up to expectations and to do what they say they will do!
Thank you stoneaudio for your excellent service!

Searched interned for item I wanted and Stone Audio came out cheapest. Easy to use website and was delivered the next day.
Thoroughly reccommend!

Very good service and cheapest on line.

Great service , which I Cannot fault , how ever only found them after typing in the full reference code for the Sony Product I was after and I did struggle to get payment processed online via my I pad as it kept timing out.
How ever when I called up no problems, answerd phone quickly and took order there and then over phone and promised next day delivery ( Even on a saturday). Goods receievd next morning at 9am !!! excellent

You may be missing out on potential customer's , which is a shame as I mentioned above only found you by typing full product code. which was for a S Air wireless dongle. When I seasrched previously only using part of code , google didnt bring you up. Thanks for great service.