Stone Island Reviews 

Very bad experience with order 2304G2E612415.
I ordered a trousers and a polo shirt, but they were not what I expected so decided to ship them back in the 15 days Stone Island mentioned in their return policy.

They told me that I had shipped the wrong items back however the proof of delivery does not match the delivery in the return label Stone Island sent me. Now they are not willing to refund my payment however I have followed all the correct steps Stone Island is mentioning in their return policy.

Please think very careful when you place an order at this company, as they are threatening their customers very badly!

Ordered a 70€ winter hat (I tried to tell my daughter not to do it but it was her money, so I let her decide) and after the hat got wet, the black logo ink faded onto the fabric.
2 months and 7 emails later, they still haven't answered. They obviously don't need customers because they don't even have two stars and they're not building customer loyalty. Stay far away!

Way too expensive for what you get! I remember the days you could buy something from this site at a reasonable price and now everything has tripled in price!! Customer service is also non existent

been trying to message customer services for some days now after purchasing a puffer coat that seems to stain from....believe it or not,even clean water,as fresh as the rain,so i can not wear this coat,ive took it back to flannels,who are absoulutly shocking,when your returning products,but rightly so they said it wasnt stained when purchased do one basically, and then told me to contact stone island,dont get me wrong i LOVE my stone island collection,but on this occasion they are getting a poor review due to the fact that every message i try and send them,it says something went wrong..how right they are

So much better than porthcawl, loved the day out and the quality of the rides here

Really poor customer service. Had been a loyal customer, always buying products through official avenues (usually direct on the website). Defective and discoloured t-shirt (and the clothes are not cheap), which was ruined in a wash, despite washing in line with instructions, and customer care team refused to do anything (no refund, store credit, despite clear fault in product).

This is a review of the shop in London not the online shop. I spoke to several of the employees in the shop in London to place and reserve a jacket for my son. All were very helpful and polite. Would happily deal with again.

Ordered item off stone island website coming from Italy to Uk.. ordered on 10/11/2023 with UPS tracked.. still not received this item and UPS keep rescheduling delivery (5 times so far!).. called stone island to explain and lady was really rude!… how long do I need to wait?? Why do high end cloths companies always use rubbish courier service’ I WANT A REFUND!!!

Hi I have shock with website stone island.com I am regular client of this brand, for example last my purchase in Amsterdam boutique I bought on 6000€ , my last purchase on website was on 25 July . I create 2 account cause on the last drop supreme I see note like need create new account for entry to buy supreme and I created. Cause my account not working. This is not normal it’s shame treat your client who spend a lot of money on this brand . I am not bot or spam . Please return my account back ,

Truly rudely staff at the shop in Brewer Street. There were five people inside shop and still me and my son had to wait outside. For getting into a shop. Thinking they are Louis Vuitton. Hilarious.

Impossible to reach, no follow up, email spent $700 and don’t even know if I’ll ever get the item.. total scam
Stone island. Com

Bad customer service try and use other reputable online retailers as these guys are a nightmare to deal with if somethings wrong had many orders no issues and last 2 have arrived faulty or defective and it eventually was resolved but took to long and was stressful

I always liked this brand but didn't get the chance to buy something from them until this month. I managed to get some shorts and a shirt gifted by my friend. I came here to say that I like them, they look good and seem to be good quality. I didn't have any problems with them. The only problem is the price, which is a bit too much, but I understand the brand. I recommend this brand only if you got enough money.

I am still waiting for a refund. The package is either stuck in a warehouse or at customs depending who you speak to, UPS or SI
It will be coming up to 3 weeks since I returned a pair of shorts.
AVOID UNLESS YOU ARE HAPPY TO LOSE MONEY

Worn cargo shorts that I ordered online once and the stitching on the pocket has completely come undone. Contacted customer service several times, via emails, phone and online form. They’re saying online form doesn’t accept images and emails I’m sending to their correct address are not being received. Puzzled to say the least the people over the phone and not trying to help and I’ve paid £300 for a pair of faulty shorts.

Good quality and a fashionable design. Love minimalism

My olive green cargo shorts have faded after been worn maybe 12 times since purchasing, contacted customer service over 2 weeks ago and no reply.

Wouldn't mind but I purchased another 2 pairs and they are fine.

All I was asking if they could let me know if they could be redyed!

Shocking to say the least.

Products great, shocking service.

I spoke to a girl in "customer services" as my badge had been snagged prior to the item being sent. I have no idea how this person got a job in customer service, 0 empathy and actually no idea about much - I'll shop Stone Island but definitely not direct with jokers like this providing "customer service". I just needed a new badge, instead I was "invited" to send the entire product back! Flannels immediately replaced a badge for me in store which I saw had been snagged when somebody had tried it on - SI seem to not be able to do that. No offer of a discount, no real help at all - use END Clothing or somebody else where the customer service is on point.

STONE ISLAND high end? Rubbish. I'd rather shop at Primark, SI customer service is absolutely useless. I bought a cardigan from which was £300 and it was faulty. At first they wanted me to send it back to Italy at my own expense to be repaired. I refused and said I could get it repaired here as it was sold out, i purchased this for holiday, Emailed several so called customer care staff, and not one if them helped. I will never buy direct from them again, I will use Flannels. To sum up. They're crap at making quality garment and customer service is dire.

Bought joggers and wore them three times, the waist manufacturing is wrong, they feel worse than a five year old pair, contacted them, forget that they offer to replace, they do not even request to check …