Stone Island Reviews 

If I could minus ratings I would.

Please do not order from this site, their service and level of communication is very poor.

I’ve been waiting for a refund of £430 for over 3 weeks, and the package is still sitting at UPS. Stone island then go on blame UPS - if stone island are having problems with UPS and constant complaints from customers my recommendation would be to look for another provider, oh I had to play for this privilege as well.

Take my advice buy from other companies, stone island as company do not have customer loyalty.

I ordered an item from Sone Island UK on the 14/04/2023 for £270.
This was being sent by UPS but on their tracking website it was received by them but never dispatched.
I have contacted SI customer service on several occasions to ask for an update, a replacement to be sent or a refund but am getting absolutely nowhere. I do not get an update from SI but am receiving emails from UPS which is not who my purchase contract is with, it is with Stone Island so they should be sorted it efficiently but they are not. 5 Weeks from purchase and just being told I will have to wait. After many purchases from SI & CP I will not be using their online store again in the future.

disgraceful service !! ordered a item and been processing for 7 days and should have been here by now, talk to there on line people and on the phone , no answers for why its still processing and cant even get to cancel it or a refund ... never use stone island AGAIN !!! day light robbers took the money but no goods !!!

I ordered some shorts online which were delivered quicker than expected. My overall experience was really good from start to finish. Thanks

I had 2 orders cancelled by Stone Island - no contact from them or email to let me know.
I only found out orders were cancelled when I checked my account to see if they had been dispatched yet.

I checked my bank a week later to find out that Stone Island took the payments for the cancelled orders!!

2 emails sent to customer services were not answered.

Phone call to customer services, they claimed computer system at fault, and they still couldn’t process my refund!

I only got refunded once I lodged a claim with PayPal.

Pretty poor thinking they can keep customers money after cancelling orders!
I shouldn’t have raise a dispute to get my money back.

Was told eventually my order was cancelled, refund promised three times and nothing. Eventually got my money back after 2 weeks after opening a PayPal dispute. Shocking customer experience

Absolute shambles of a so called premium brand company. Took £272 for 2 pairs of NB trainers. Held money for 2 weeks then I was told I had a refund from PayPal, no communication from Stone Island themselves. I had contacted them 4 times for information as to what was happening with my 2 orders, they did not bother replying. Absolutely shocking customer service. They do not deserve our custom until they sort themselves out. I doubt they really care about customers, they really think they are something. I will not be ordering from them again and I have spent thousands over the years. Vote with your feet and buy elsewhere.

Horrendous experience! Order was cancelled. Speaking to there customer service is one of the worst experiences I’ve had in my life. Not one of them can speak a word of the kings. Iv had to open a dispute to get my money back, but still waiting over 2 weeks

Still awaiting a refund for the NB launch. My order was cancelled on 20/02/2023. No email to notify. I just happened to check my account to see what was going on.
No response to emails and fobbed off on the phone by a woman who couldn’t sound less interested if she tried.
PayPal case now open.

Like many others, placed an order for the New Balance as I was unable to obtain a pair through queueing on the morning of the release (more about that later)
After a couple of days, the order was cancelled by SI, no notification at all, I just checked the order status page on my account to discover this. This is really poor, I've never in the last 15 years ordered something, for it to be cancelled and then not been informed. So, we all know the release was very popular, especially with the "resellers" so it is what it is. Despite assurances that the refund would be made last week (I phoned 3 times) its now the 28/2 and I'm yet to receive the refund.

I called "customer services" again today to be fobbed off that they are unable to action the refunds themselves as another office is actioning them over today and tomorrow. Call me a cynic, but I very much doubt I'll receive the refund so I'll place a claim on Paypal instead.....

Now back to the morning of the release in Soho. I arrived early and was around 40th in the queue which whilst not ideal still guaranteed me success as there were over 90 pairs on sale that morning instore. As the time grew ever closer to opening (10am) there were a large number of persons just pushing into the queue. Some of whom knew the staff in store (need I say more) and as a result (and lots of aggressive shoving and pushing by others) I was unable to purchase a pair along with many other genuine collectors who'd travelled far and wide to bag a pair.
The attitude of the SI Store Leadership was apathetic.

Some advice, If you're going to hype and release a range, organise a robust queueing system with decent crowd control.

These two experiences will mean I no longer purchase directly from the SI Site & Flagship Store.

Fortunately after leaving the queue, I ventured around the corner and purchased a pair from an industry leading leading retailer........END.

My order was cancelled after 5 days! I haven't received a refund after a week, and haven't got a reply to my emails that I sent 6 days ago. They're still holding our money after 9 days!! Not only should they give refunds, but also a compensation; you can't just hold a person's funds for this long. I'm considering taking legal action.

Placed an order 16/2 with Stone Island on-line (or so I thought). £273 taken from my account. I checked status of the order on 21/2 as I hadn't had a dispatch notification. Order status showed 'cancelled'. No email. No form of notification. No reason. Just cancelled. I called SI customer services that day (21/2) to find out what was going on. I was informed there was no stock, thus order cancelled. I instructed them to refund me immediately, in light of the fact my order had been cancelled and they had had my money for 5 days already. I was advised that it might take 'a couple of days' for my refund. 3 days passed. Still no refund!!! Called again 25/2 and told 'refund might take a couple of days' again!!! At this point, I opended a paypal case. My refund has just been made (27/2), and I'm convinced that it is only beacause I asked Paypal to intervine. Disgusting. Transpires that Stone Island - a multi-million pound company - are actually managed by Yoox. These clowns are the distributer for Stone Island. In order to protect your brand reputation, SI, i'd suggest binning this lot off, immediately. They are a joke. If anyone is still waiting for their refunds, suggest opening a case with PayPay/Bank/Credit Card company. Seems the only way that SI/Yoox will do anything about it.

Well I think we all know why I'm here! The same as the rest by the looks of things.... what a terrible company. Turning a classic easy refund situation into shitstorm. Avoid these bums at all costs and the customer service team needs to have the taste slapped out there mouths. Like they employed road men and rude gals to answer the phones😁

Pretty much the same as everyone else. Order cancelled by SI and awaiting refund, what I did enjoy is the sighing and rudeness from staff for asking for my refund.

Took payment then 2 days later cancelled my order sent over 10 emails to customer service. Not 1 reply please avoid

Awful customer service, still waiting on a refund on an order they cancelled!!!

Avoid at all costs sent my item out with the same tracking number for mine and another person's order to save money so never received over 200 pounds worth of clothes after 29 emails back and forth they have stopped replying poor customer service should have listened to the reviews

Customer service unworthy of a supposedly premium brand. In my case, I purchased a product from the new collaboration with New Balance. Once I paid and confirmed the order (#1602GB91923191), I waited several days without news of the product. I decided to enter the website and saw a message indicating that 'the order was cancelled'. Not a single email, no apology, and the amount is still charged to my account.

They do not respond to my emails, nor have they shown the slightest interest. A pity, as I am a regular buyer of the brand in stores in my city, and now they have gained one more detractor.

Shambles of a company. Customer Service is appalling. Don’t buy from website, you will be chasing refunds for months.