Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... See more
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Review summary
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Excellent service. Sample tiles arrived very quickly enabling us to select exactly the ones we wanted. Tiles arrived on time with good service from driver. They are excellent quality and look stunning... See more
Company replied
After receiving many samples from various tile shops, The Stone & Tile Company came up trumps with the tile that I'll be ordering for our bathroom refit. Very quick delivery and well packaged. Also he... See more
Company replied
Tile samples came very quickly and were well packaged to avoid any damages. Have made our final choice ( Vedra sea brick tile) and will put our order in very soon. Quality of the tile very good co... See more
Company replied
Company details
Written by the company
At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.
Contact info
Unit 4 Tungsten Park, Bardon Road, LE67 4BL, Coalville, United Kingdom
- 01530 811118
- help@stonetilecompany.co.uk
- www.stonetilecompany.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Sample tile arrived really fast
Sample tile arrived really fast. Seeing the sample helped us to decide to place an order .
July 23, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your kind review! We're so pleased the sample arrived quickly and helped you make your decision. We really appreciate your order and hope you love your tiles!
Sarah Lee
Senior Customer Service Advisor.
Excellent tiles and service
Easy to order samples and arrived in good time. Package was well wrapped and the helpful advice on checking against key pieces etc was something extra. Tile quality is excellent just have to make up my mind!
July 16, 2026
Unprompted review
Reply from The Stone & Tile Company
Thanks so much for your lovely review! We're delighted you found the sample service easy and the advice helpful. We're glad you're happy with the quality too, good luck choosing your favourite tile! 😊 If you need any help making your decision, please don't hesitate to contact us.
Sarah Lee
Senior Customer Service Advisor.
Sample selection
Sample arrived in good time and looks to be a good quality product. Am likely to place an order for the tiles and installation related products which were recommended.
July 11, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your fantastic 5-star review! We're so pleased to hear your sample arrived promptly and that you're happy with the quality.
We look forward to helping with your full order, and if you need any further recommendations on tiles or installation products, please don't hesitate to get in touch – we're always happy to help!
Sarah Lee
Senior Customer Service Advisor.
Tile looks good
Tile looks good, it’s really hard to give any definitive feedback until the tile is set and polished but I am happy with the speed the sample arrived in
July 11, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your feedback! We're delighted to hear you were pleased with how quickly your sample arrived. We hope it looks just as good once it's installed and polished, and we'd love to hear your thoughts once your project is complete.
Thanks again for choosing us!
Sarah Lee
Senior Customer Service Advisor.
Be very careful not to over order from this company
Please, please, be very careful not to over order from this company. We bought the amount of tiles our builder advised, but have many left over. Having supplied the batch code information as requested, The Stone and Tile Company have told us 'I have checked the batches and unfortunately, we are no longer on either batch, so on this occasion we wouldn't be able to accept a return I am afraid. We do know customers in the past have had a lot of success selling excess packs on private selling pages , such as Facebook Marketplace etc.'
We have been left considerably out of pocket and have little space where our tiles can be stored. Such a shame as we had been happy with this company.
July 13, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for taking the time to leave your feedback. We're sorry to hear that you feel disappointed with your experience.
As outlined in our Terms & Conditions, we are unable to accept returns of leftover products due to our continual low pricing and rapid stock turnover. We also recommend that customers retain any surplus tiles, as they are from the same production batch and can be invaluable should any tiles become damaged or require replacement in the future.
We would like to clarify that, on this occasion, we did not provide an estimate or recommendation for the quantity of tiles to purchase. The quantity ordered appears to have been based on your builder's estimation, and unfortunately, it seems this calculation resulted in more tiles being ordered than were ultimately required.
That said, despite this policy, we did take the time to investigate whether we could make an exception and accept a partial return. Unfortunately, after checking your batch numbers, we found that we are no longer selling either batch you received. This means we would be unable to resell the returned tiles, making them unsuitable for return.
We appreciate that this is not the outcome you were hoping for and understand your frustration. However, this policy is clearly detailed within our Terms & Conditions, which are agreed to at the time of purchase. We also suggested selling the unopened surplus packs privately, as many customers have successfully done in the past through platforms such as Facebook Marketplace.
We are naturally disappointed that, despite our team taking the time to investigate a goodwill exception to our returns policy, our overall service has been reflected in a one-star review due to an issue that arose from an overestimation of quantities rather than the quality of our products or service.
Linda Booth
Customer Service Advisor.
Samples arrived quickly and able to see…
Samples arrived quickly and able to see clearly for a decision :) Thankyou
May 14, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your lovely review! 😊 We're so pleased your samples arrived quickly and helped you make your decision. We really appreciate your support!
Sarah Lee
Senior Customer Service Advisor.
Stone tile packed a damaged tile in the middle of a pallet
I’m extremely disappointed with my experience with The Stone & Tile Company. My order arrived with a damaged tile, and despite providing photos and contacting customer service promptly, I’ve had no meaningful resolution. It is particularly galling as the damaged tile was in the middle of a fully wrapped pallet, so had clearly been damaged before being sent out.
I expect a company selling fragile, heavy goods to have reliable packaging, quality checks, and a straightforward process for replacing damaged items. At the moment, none of that has been reflected in my experience. Instead, they say their policy is to refuse to replace or refund damaged tiles unless more than 5% of the delivery is damaged
I’m requesting immediate action to resolve this issue — specifically, a replacement or a full refund. I hope the company will address this promptly, as the current situation is unacceptable.
July 3, 2026
Unprompted review
Reply from The Stone & Tile Company
We're sorry to hear that you're disappointed with your experience.
We do feel that this review is premature, as the matter has not yet been fully investigated or resolved. At this stage, we understand that not all the tiles have been checked, so we are unable to determine the full extent of any damage.
We have already reached out to you by email to discuss this further and work towards a resolution, but we are still awaiting your response. As soon as we hear back from you and have the necessary information, we'll be happy to assess the situation and do everything we can to resolve it as quickly as possible.
We value all our customers and are committed to finding a fair resolution. We encourage you to reply to our email so we can work towards a resolution.
Linda Booth
Customer Service Manager.
Excellent service
Excellent service. Sample tiles arrived very quickly enabling us to select exactly the ones we wanted. Tiles arrived on time with good service from driver. They are excellent quality and look stunning . Customer service was 2nd to none either by email or telephone. Will highly recommend.
March 26, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your wonderful review. We’re delighted to hear that the sample tiles arrived quickly and helped you choose the perfect tiles for your project. It’s fantastic to know that your order arrived on time, that our delivery service met your expectations, and most importantly, that you’re pleased with the quality and appearance of the tiles.
Your kind words about our customer service team mean a great deal to us. Providing excellent support by phone and email is something we take great pride in, and we’re thrilled that your experience reflected this.
Thank you again for your recommendation and for choosing us. We hope you enjoy your beautiful new tiles for many years to come.
Sarah Lee
Senior Customer Service Advisor.
Had some lovely tiles delivered for our…
Had some lovely tiles delivered for our new kitchen. One pack turned up broken however and with one quick phone call to Sarah Lee, she helped us with our issue and had a new pack to us the next day! Highly recommend this company. Will be ordering again for any future projects.
June 18, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your kind words! We're delighted to hear that you love your new kitchen tiles and that Sarah was able to resolve the issue quickly and efficiently.
We understand how frustrating it can be to receive damaged items, so we're pleased we could get a replacement pack to you the very next day.
Your recommendation means a lot to us, and we look forward to helping you with any future projects. Enjoy your beautiful new kitchen!
Linda Booth
Customer Service Manager.
Lovely samples
June 11, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your review! We're delighted to hear you loved the samples.
Sarah Lee
Senior Customer Service Advisor.
Professional and excellent service
Excellent website to help facilitate our optioneering for the tiles to meet our spec. Great, seamless service to provide a sample of our chosen product which were delivery quickly. More than happy to place a full order and highly recommend.
May 8, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your fantastic review! We're delighted that our website helped you find the right tiles for your project and that you were pleased with the sample service and speedy delivery. We truly appreciate your recommendation and look forward to helping you with your full order.
Sarah Lee
Senior Customer Service Advisor.
Colour is a perfect match for our new…
Colour is a perfect match for our new kitchen.
May 31, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your feedback! We're delighted to hear the colour is a perfect match for your new kitchen.
Sarah Lee
Senior Customer Service Advisor.
Great service
Great service, samples received within a couple of days. Tile colours matched the colours on screen. I would recommend trying their free sample service.
May 26, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your wonderful feedback! We're delighted that your samples arrived quickly and that the tile colours matched your expectations. We appreciate your recommendation of our free sample service.
Sarah Lee
Senior Customer Service Advisor.
Reply from The Stone & Tile Company
Thank you for your review! We're pleased to hear your samples arrived promptly and hope they helped with your decision.
Sarah Lee
Senior Customer Service Advisor.
Vienna Olive Green
Samples arrived quickly and are of a really nice quality. Just what we were looking for in in new bathroom.
May 30, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your kind feedback! We're delighted to hear the samples arrived quickly and that you're pleased with the quality. We hope they look fantastic in your new bathroom!
Sarah Lee
Senior Customer Service Advisor.
Yes very please great every think went…
Yes very please great every think went smoothly they keep you posted and even ring you to keep you updated very pleased would definitely recommend them 🥰🥰
May 21, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for leaving such a lovely review! We’re delighted to hear everything went smoothly and really appreciate your kind words. We’ll be sure to pass your comments on to Sophie - she’ll be so pleased to hear them.
Sarah Lee
Senior Customer Service Advisor.
Ordered a sample online
Ordered a sample online, delivery was quick and well packaged. The tile was a good size compared to most others we've ordered online.
May 10, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your review! We're pleased to hear your sample arrived quickly and well packaged, and that you were happy with the sample size. We really appreciate your feedback!
Sarah Lee
Senior Customer Service Advisor.
I ordered 2 samples of stone slip to…
I ordered 2 samples of stone slip to consider for my new home build. I am still considering these and my builder is too.
My experience with The Stone Tile Company has been 5 star and I will have no hesitation in dealing with them again, if one of the samples is the one we pick to build with.
May 22, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your lovely review! We're delighted to hear you had a 5-star experience with our sample service, and we hope one of the stone split face is the perfect choice for your new home build. We’d be delighted to help further when you're ready.
Sarah Lee
Senior Customer Service Advisor.
The best tile from The Stone & Tile Company
After receiving many samples from various tile shops, The Stone & Tile Company came up trumps with the tile that I'll be ordering for our bathroom refit. Very quick delivery and well packaged. Also helped me with a grout colour suggestion. Would recommend 😊
May 18, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your lovely review! We're delighted to hear you found the perfect tile for your bathroom project and that our delivery, packaging, and grout advice were helpful. We really appreciate your recommendation and look forward to helping with your order 😊
Sarah Lee
Senior Customer Service Advisor.
Tiles arrived quickly and well pagaged
Tiles arrived quickly and well pagaged. Really nice stone tiles but not the right colour for me unfortunately. A good company to work with
May 14, 2026
Unprompted review
Reply from The Stone & Tile Company
Thank you for your review. We’re pleased to hear your tiles arrived quickly and were well packaged. While we’re sorry the colour wasn’t quite right for your project, we appreciate your kind comments and hope we can help again in the future.
Sarah Lee
Senior Customer Service Advisor.
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