Storage King Reviews 3,883

Dawn has been excellent. She went through all the products and what would be best for me within the time I needed, 10/10 customer service skills. Thank you Dawn

Dawn made the whole process simple. Great customer service from her. Thank you

Dawn has been excellent. She is helpful and knowledgeable about the products and services they have to offer. I would definitely recommend anyone looking for storage to go to see Dawn.

I have had a unit with storage king for about 5 months now and have just downs sized my unit the guys there were ,very helpful it was mainly George I spoke to ,I rang on Saturday he advised to pop down Monday as a couple of units were coming available, I went in today and was such a easy process to go to a small unit and George was very helpful and answered all my questions, customer service was top notch would totally recommend this storage centre

Paul at the Chester store was very helpful, keeping in touch as I drove up the motorway on removals day to make sure I would arrive before he closed! Easy sign-up process with direct debit payments. Good value, nice, clean, dry, modern, ambient temperature storage units with wide-access up-roller door for the bigger units. Double bolt holes for 2 padlocks if needed for 2 renters joint access security. Covered loading bay, large lifts, trolleys and easy to use security code access until 9pm. Too much stuff to fit in my reserved units on my second delivery! Luckily there was an empty unit that Paul added to my account as I unload the van.
Insurance> Paul quickly cancelled my Storage King insurance, when I proved that my household policy covered my items in storage.
Students> Not a student myself but witnessed Paul being helpful to students storing items for the holidays in small lock-ups.

ROBBING COMPANY BEWARE!!!!!
unit start price 80 for the first two months then £160 for the second two months. then they phones and said it was going up for the 5th month to £380 and i had a week to pay it or move my stuff out!!!! please don't use this company they guaranteed the price and then lied!! beware people

Used storage king recently...must say the whole experience was made infinitely better by the staff at Epsom Storage King......Staff very very helpful ...cannot praise them enough.....if I'm ever in the unfortunate position to have to use storage again I would not hesitate to go and see Izzy and staff again.....Thank You for your help....

My mum's experience was all positive. She found the staff very pleasant, friendly and helpful.

These guys are deceitful; their pricing is clickbait, presenting a different price online while excluding key details such as insurance and VAT, as if we are Americans. By the time you arrive, your mind is preoccupied with the price you saw online. This was my first storage unit, so why would you say it was this price and then charge me double? If I had known sooner, I would have sought for a less expensive option (which I did find, but at the time...). In the United Kingdom, insurance premiums are usually exempt from VAT. This means that you usually don't have to pay VAT on storage unit insurance in the UK. First time I have been charged VAT Twice by the same company. If you are not familiar with storage units stay away am not saying their price is largely different to others, but it is deceptive. I am still looking into why they charge VAT on their insurance; Despite the small charge, I believe something is incorrect and malicious.

Although I got my storage out 2 days early was still charged £6.50 also gave the correct 14 days notice so watch out!!

I moved from Cornwall to Essex. I had never used a storage unit before. Mick from the Basildon branch was fantastic. He was so helpful. Guiding me through the process of renting a unit. Clean and tidy building. I would definitely use a unit there again and highly recommend using a unit there.

The staff at Storage King Bedford were very friendly and helpful. They made a potentially stressful experience easier and nothing was too much trouble! Storage units are clean and it was an all round efficient service. Thank you.

Angel, Ellie and Julia who work at the Storage King were absolute gems. I was very stressed with a forced house move and Angel helped me get a unit that was ideal to fit all my household items, Ellie was very empathetic having gone through similar circumstances and Julia the manager really helped me to put everything in perspective. I am ever so grateful for your services
Ms Lorna Knight

Great service from Storage King. We used for a few months after moving house, location wise was perfect for us and had competitive rates. Units are well kept and modern. Access is easy and well secured. Weve also used the rental van from here and had no issues. Thanks David youre a gem!! Vinny & Toni

Excellent service and facilities
Manger Lee is a first class and professional manager who makes customers very welcome and who goes out of his way to make using Storage King the number one place in Nottingham for all Self Storage needs.

Having never used a storage unit before, I was very nervous with what to do, but Storage King made it very easy and straight forward. Great service and friendly staff, would highly recommend to anyone!

Crewe depot - the service makes the difference, thanks to the front desk. Unit was clean, easy to access and as described. Thanks again

Excellent service all round. Friendly and helpful staff and great facilities. I have used two previous storage facilities before but Storage King is by far the best.
The staff even took the stress out of moving into a larger unit and went out of their way to help.
Very highly recommended.
Nigel

The storage unit was clean and tidy, very nice staff. I no longer needed the storage unit, therefore notice was given. I was informed I would be due a refund and I would receive it in around 2 weeks, I waited 3 weeks and still no refund had been deposited into my bank account.
I rang the storage unit only to be told that it had not been processed and couldn’t be done until the following Monday and then it would take another week for it to clear.
No explanation was given and when I had to ask they I hadn’t been paid back my money the member of staff didn’t know.
Not good enough.

I've been very impressed by the high standard this storage depot has. The staff are lovely, really helpful. It's very clean and tidy and all the trolleys are clean and easy to use. There's three different types, depending on your needs - this has been hugely helpful as we have manoeuvred our furniture to and from our allocated unit and its made it much easier. There's a good security process in place which allows individuals to come and go 24/7 and on tge odd occasion, when something goes wrong, there's always someone on hand to fix it quickly and efficiently.

Definitely recommend them and will use them again without hesitation.