Stormclad Reviews 

177
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Would give 0 if I could! Never registered the warranty they sold me, leaking extension, problem after problem for 2 years and now gone into administration. Hope you can sleep at night Ian Chester :) R... See more

Rated 1 out of 5 stars

Literally the worst customer service I have ever received! Avoid at all costs. The lock broke on our new front door, an engineer was booked to fix it but never turned up, no phone call/email to say... See more

Rated 5 out of 5 stars

We wanted to replace our Conservatory Roof with Smart Glass. From start to finish everyone from Stormclad gave us great service. We are delighted with the results. And, a day later, We came back fr... See more

Company replied

Rated 5 out of 5 stars

Excellent professional service from start to finish. Was kept up to date by Harpreet in the office - who was very helpful and friendly. Initial consultation to choose a new front door. Follow... See more

Company details

  1. Door Shop

Information provided by various external sources

Looking for windows or conservatories in Nottingham and Derby? Stormclad is the premier supplier of double glazing and more, call now for a free quote.


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3.0

Average

TrustScore 3 out of 5

177 reviews

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3.0

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(177)

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Rated 1 out of 5 stars

I’m suffering from ‘buyers remorse’

I’m suffering from ‘buyers remorse’. I’ve noticed a common thread whilst reading the other reviews. All good from the start but should anything go wrong or needs repairing you will be, like me firmly on your own, until of course Stormclad offer to charge for a repair of a door that is under guarantee. Beware!!!

August 17, 2021
Unprompted review
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Reply from Stormclad

Hello Diane,

Thank you for review.

I am really sorry to hear of your experience with Stormclad.

Rest assured this hasn't fallen on deaf ears.

Please can you get in touch with your name and number/contract number so I can investigate this for you.

My email is eloise.james@stormclad.co.uk.

Thank you,

Eloise
Customer Service Manager

Rated 5 out of 5 stars

back door fitted.

Had back door fitted.
Jono was very polite and helpful.
tidied up after himself. Would recommend

August 15, 2021
Unprompted review
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Reply from Stormclad

Hello Dane

Thank you so much for your recent review.

I am really pleased to hear that you are happy with the service you have received from our team, especially Jono. I will be sure to let him know.

If you need anything else, please get back in touch.

Thank you

Eloise
Customer Service Manager

Rated 5 out of 5 stars

Replacement conservatory

Stormclad replaced my 30yr old single glazed conservatory with a new individually designed, better than I ever imagined, model. From the initial designer to the surveyors, to the builders,fitters,plasterer, tiler and electrician, everyone was professional, totally competent, informative, reliable and respectful of my property. Nothing was too much trouble, even dealing with my constant questions, and I felt totally at ease with all tradesmen being on site . The standard of work was excellent, the price competitive and the planning and installation thorough and detailed. The admin team dealt seamlessly with the progression of the project and any queries were answered promptly and efficiently. I have no hesitation in recommending Stormclad and look forward to working with them on future projects.

August 1, 2021
Unprompted review
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Reply from Stormclad

Hi Susan
thanks for your positive feedback, this review sounds like everything the business strives to achieve on every job, in an ideal world all our customers would have had the experience and journey you enjoyed but sometimes the gods are against us, however on this occasion i am delighted everything went well and you were more than happy with the product, service and team, rest assured your comments will get fed back to the relevant individuals, hopefully when you decide to have more home improvement work carried out Stormclad will be top of your list for suppliers
thanks again and take care

Mark

Rated 5 out of 5 stars

car port / Canopy installation

15th July 2021
Excellent service from Stormclad ,Installation of our canopy was efficient the 3 guys worked professionally and were very polite. I would highly recommended their services

July 26, 2021
Unprompted review
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Reply from Stormclad

Morning Michele
thanks for your positive feedback, Stormclad prides itself on customer satisfaction and whilst we may not get it right all the time its nice to know most of our client appreciate it, your feed back will be sent to the team and rest assured we will keep striving to get every installation completed as professionally as yours,
again thanks for taking the time and trouble to respond

Rated 5 out of 5 stars

Very pleased

We have moved into a cottage and wanted a Conservatory. Paul Young came to see us and we were so impressed with him and the product we put in an order. We then asked him to come back and we ordered windows as well. The windows have now been fitted and the two men that came were polite and professional and we are very pleased with the windows and they match in well with the cottage.

July 26, 2021
Unprompted review
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Reply from Stormclad

morning Susan
thanks for taking the time and trouble to post your positive review, the business prides itself and the customer journey and its clear to see from your review all went well, we look forward to an opportunity to work with you again when you decide on further home improvements

stay safe
Mark

Rated 5 out of 5 stars

New Front Door

Had a new front door fitted by Stormclad at the weekend. Jono & Ben did a great job, were respectful of our property and cleared away all evidence that they had been, just leaving a new door that we are really pleased with and which compliments recent work done by others. Thanks also to Stormclad for accommodating our installation date requirements.

July 19, 2021
Unprompted review
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Reply from Stormclad

good morning
thanks for your positive feedback, its always nice to know that a customer appreciates a Saturday installation and the work that's involved in doing this
hopefully should you consider any further home improvements you will consider Stomclad as your preferred supplier and installer
stay safe

Rated 5 out of 5 stars

Stress free and mess free.

Stormclad replaced our kitchen door and window last year, and have just returned to install a gable-end window and bi-fold door in our garden room. This more recent job was a far more complex operation, involving removal of brickwork and rotten timber. All was competed with a minimum of fuss, and remarkably little mess. We shall be using Stormclad again when other windows in the property need replacing (as they certainly will).

July 15, 2021
Unprompted review
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Reply from Stormclad

David
thanks for your positive review and glad that again you were pleased with the service Stormclad gave you, its always nice when a customers comes back to us and can see that we haven't compromised an our quality of service to the client, we look forward in the future to being able to help you out with any more remedial work your looking to carry out around your home, stay safe
Mark

Rated 4 out of 5 stars

Had a bow and 4 upstairs windows…

Had a bow and 4 upstairs windows fitted,very pleased with the outcome jonno and is son ben was excellent left no mess.

July 15, 2021
Unprompted review
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Reply from Stormclad

Hi Jeffrey
thanks for your positive review, Jonno and Ben consistently out perform our clients expectations by going the extra mile, delighted that your work was carried out to your high expectations and look forward to many years of being able to call around and complete any extra work that needs carrying out around your home
stay safe
Mark

Rated 5 out of 5 stars

New Plastic Conservatory

We bought a new conservatory from Stormclad. They supplied it in a reasonable time and their erectors arrived and removed the old wooden one in a day and brought and installed the new one on the second and third days, coming again on the fourth day to complete the installation.
Our brief was to replace the old wooden one with the new plastic one. They have done exactly that. We are well pleased with the installers and the job that they did and there is a ten year guarantee in case anything is found to be wrong though I have not found anything wrong so far except for one overstiff window handle which I expect to ease with use.
I was worried about replacing a fine wooden structure, albeit starting to rot, with a plastic one but my fears were groundless. The plastic is not inferior to the wood but just a little different.

July 8, 2021
Unprompted review
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Reply from Stormclad

Hi Thanks for your feedback
we are glad that you found the whole experience painless as promised, and should you look into further work around your property Stormclad will be top of your list to entrust the work to
should you find that stiff window handle doesn't ease then please call us out and we will arrange a service call

Rated 4 out of 5 stars

New door fitted…

We had a barn door and side window fitted by Jono and Ben farther and son they were on time also gave us a tex to say they were on the way made us feel at ease with the way they went about the job and the finish was spot on

July 5, 2021
Unprompted review
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Reply from Stormclad

Richard
thanks for the feedback, delighted that Jono and Ben looked after you in such a professional manner, we look forward to an opportunity to doing more business with you in the future

Rated 5 out of 5 stars

Lean to Conservatory

Can't speak highly enough of Stormclad and would highly recommend.
Had a lean to Conservatory built a few weeks ago.The salesman Dennis was very helpful and no hard sell.
Then the base work building team were excellent, as was Chris the fitter and John the project manager.
All in all clean,tidy, on time and professional- as well as competitively priced.I would not hesitate to recommend them.

May 30, 2021
Unprompted review
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Reply from Stormclad

many thanks for your review
the business prides itself with its sales process and insist the client buys what they want, when they want and not put under pressure to purchase, well done Dennis!!
hopefully you will feel comfortable passing us onto anyone that askes where you made your purchase and we look forward to seeing you again should you look to have more home improvement work carried out

Rated 5 out of 5 stars

Great quality service and communication

Andrzej was great when he first came round to see us explaining the process very well to us, answering any questions and always being available afterwards to contact if need be. The quality of the service on the day of fitting was excellent, and the follow up visit just to finish a few bits was within a week or competition. Would highly recommend and will be going back to Stormclad for any further work.

May 8, 2021
Unprompted review
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Reply from Stormclad

Hi Mathew
thanks for taking the time and trouble to review Andrej and the business we really appreciate it, and look forward to seeing you again in the future

Rated 5 out of 5 stars

Top marks.

From first consultation to installation the service has been exemplary. The ease of using the design template was foolproof. The customer service by the sales team and the surveyor was prompt and efficient with a thorough step by step explanation. We are really pleased with our door and can’t thank Steve our installer enough. He was professional in his manner, he arrived on time and was clean and tidy in his work. A really friendly gentleman who is a credit to the Stormclad Team.

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service Creates Repeat Business

It is my second order with Stormclad and I am just as pleased with the second experience as the first. From the initial contact, despite being in lockdown, was speedily replied to and arrangements were made for quotation and order placement. The fitter was very tidy, cleaned up after himself and paid super attention to detail in his finishing off. I would highly recommend them to anybody.

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent professional service from…

Excellent professional service from start to finish.
Was kept up to date by Harpreet in the office - who was very helpful and friendly.
Initial consultation to choose a new front door.
Follow up site survey to take measurements and final visit to install.
Door was installed by Steve who was friendly, courteous professional and demonstrated how the locks worked .
Door looks great
Left everywhere clean and tidy
Would highly recommend

April 12, 2021
Unprompted review
Rated 4 out of 5 stars

Proud Bifold door owners

We cannot fault the quality of the Bifold doors we have had installed. The quality of the work is first class and the whole Stormclad team are professional, pleasant and good to work with. I guess in the end you judge people and organisations on how they deal with the issues that inevitably occur when you undertake building and installation and Stormclad dealt with the issues admirably and with professionalism, what more could we ask for.

April 10, 2021
Unprompted review
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Reply from Stormclad

Hi Jamie, thank you very much for taking the time to review your Stormclad project. It's great to hear that you have been impressed with your new bi fold doors and our team, I will pass on your comments.
Thank you for choosing Stormclad to work at your home

Rated 5 out of 5 stars

I used Storm Clad following the…

I used Storm Clad following the recommendation from my sister. I found the whole experience friendly and pleasant. Installation was completed by Steve, great job.

April 7, 2021
Unprompted review
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Reply from Stormclad

Hi Ms Fraser, thank you for choosing Stormclad for your home improvements, and please pass on our thanks to your sister for recommending us. I will pass on your comments to the team. Thanks very much for taking the time to review your project.

Rated 5 out of 5 stars

Stunning hybrid roof conservatory

Stormclad built our stunning hybrid roof conservatory with bifold doors. At every stage from the ground work team, the conservatory fitter Ian and Martin the plasterer, the work has been carried out with efficiency, cleanliness and meticulous care and attention. They respected our property, protecting areas as required. All the workforce we came into contact with were polite, helpful, trustworthy and genuinely nice people who we felt comfortable with. I have no hesitation in recommending stormclad.

April 2, 2021
Unprompted review
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Reply from Stormclad

Hi Louise & Anthony, thank you so much for taking the time to review your recent project. We're happy to hear that you have been impressed by our team I will be sure to pass on your comments. Thank you for choosing Stormclad to work at your home.

Rated 5 out of 5 stars

Excellent Home Improvement Company

Stormclad have carried out a number of installations for us during the past four years. This included a new conservatory, replacement window and porch side panel glass, new front and back doors, and more recently a new patio canopy. On each occasion the work was carried out professionally and to a high standard. The installation teams that carried out the various work did an excellent job and were always very courteous and respectful of our property. Their sales team were also very courteous, and they never ever pressurised us to have any of the work done. All of the jobs had a pre-fit survey by one of their surveyors, who provided us with a detailed specification. The materials supplied were of good quality and were fully guaranteed, as was the installation work. Following each installation we were contacted by their aftersales team to ensure that we were completely happy with everything. On a couple of occasions we've contacted them to carry out some minor remedial work, which they have done straightaway without any quibbles. We would definitely recommend them to anyone.

April 2, 2021
Unprompted review
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Reply from Stormclad

Hi Brian thank you very much taking the time to review your project and for continuing to put your faith in Stormclad. It's great to hear that you have been impressed by our products and staff, we appreciate the feedback and will pass on your praise to the team.

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