Storz & Bickel GmbH Reviews 

Terrible customer service, 2 week minimum to get an order if it makes it at all. No one answers phones, getting email replies takes days and days. Avoid this place at all costs!

This company produce not just the best products for DHV, but the customer service is second to none.
I have used their products for over 10 years and the tech has just got better. Had a problem with a product, replaced and shipped within 2 weeks. Amazing company for a true connoisseur

Storz and Bickel products are a scam.

The products have design floors, which Storz knows about. they are slowly replacing the design flaws with new products.

Distributors in a number of countries do not provide warranty.

Storz warranty process takes ages and due to the fact they will always inconvenience you to save money - you will likely be subject to problems

The products are overpriced
At the start there was no competition, so buying Bickel made sense, NOT NOW

Advice:
Buy another brand, only buy Storz if you can get a very good warranty. Ie from a retail shop that will deal with it breaking (it will break if you use a lot) maybe Chempro Surfers paradise offer shop return for example.

Also I advise not to buy Crafty+. This one breaks the most.

I am based in Aus, in Aus Storz has registered some products as medical device, if you have to buy one, buy one of those registered medical products, there are more protection requirements

If you want to put together a group claim together, let me know, Storz needs to be held accountable and pay some compensation. They have a computerised system with data about all their faulty products, it’s very easy to prove; they are selling negligent faulty medical products — all the data exists about exactly what is breaking - when , how, how often

had a mighty+ that got damaged, mainly from being outside in the cold while in use.
got a full replacement with "goodwill"
i allready influenced alot of scandinavia people to use their handhold dryherb selection. 5/5

What an amazing company. I had the mighty for nearly two years and unfortunately it stopped taking charge. It was still within warranty, so I sent it to them (free postage) for the unit to be repaired. They've just been in touch to tell me that they are replacing the unit with a new one. It arrives tomorrow.. with only a month left on the warranty. "Good will", they wrote... they've made my year! Thank you, thank you!

Great product, als own the firefly 2+ and it unfortunately doesn't seal well. The vaping experience of the Mighty+ is good, the flavor great and the maintenance even better with the capsules.

Good customer service, good to know that your purchase is backed by a product that is lasting and has their 3 year backing.

Mighty+ is the way to go, had a crafty way back but it wasn't fit for purpose, the new models with usb-c are a game changer.

I just finished an RMA with my mighty+ and received a brand new sealed one as goodwill.

Absolutely quality products and customer service, will continue to visit here for my vaporiser needs.

Volcano hybrid is intentionally designed to have parts break or need replacing every 2 weeks, and this has just been confirmed to me by SnB themselves. Apparently being sent a tube flexer as a gesture of "goodwill" is some sort of recompence after nearly spending £200 maintaining this piece of rubbish volcano hybrid, never mind the fact the bowl is also a part of the problem. Nope just a smarmy reply. The DHL number required to set up a delivery of their oh so generous tube flexer was never sent either and the message chain was removed so I can't raise the issue. I'm selling all of my SnB products and investing in a ballvape and a tinymight as I do not want the hassle that comes with having to deal with SnB and their intentionally poor design choices. A sad state for the producers of the OG Volcano.

Was erroneously charged £51.80 VAT on a repair costing about £100.

I already paid VAT when I purchased the device, but Storz and Bickel did not fill out the proper forms and customer support refused to acknowledge the issue. I provided evidence of my original purchase with VAT, alongside the erroneous import VAT, but they ignored and gave me a stock reply.

Even when asking them how 20% of £100 became £51.80 they insisted the charges were correct. Unfortunately, as they are based in Germany and I’m in the UK there is no further action I can take.

Overall the repair cost almost as much as a brand new device, except without the warranty. I would avoid if based in the UK.

They RMA replaced a faulty 22 month old device with a brand new sealed-box version for zero cost, internationally, within a week.

The ‘Apple’ of the vaping brands.

Very good technical support team. Pretty much keen on catering to their customers. I highly recommend them.

After 3 year using Mighty and Crafty, I got the opportunity to contact the customer service due to a problem with my Crafty (old version), and they answered quite fast asking for the serial number and the invoice to check if they can repair it or send me a new one under the 3 year extended warranty.
After 1 week I got a parcel with a new one, so reading now here some reviews, I hope Storz & Bickel learned and improved their service :)

This company charged me money and I never received my item. When I contacted costumer service, they refused to refund my money claiming that the package was sent but that I never "claimed" it from USPS. UPSP denies the existence of the package.

Amazing products and customer service

I wanted to give a good review because of the exceptional customer service I have received from S&B. Some of the 1-star reviews are very surprising to me, as I have nothing but good to say about this company.

My Crafty+ had issues with the micro-USB charging port getting too loose, so I got it replaced. They were very speedy and I was even allowed to keep the faulty unit. Unfortunately after a couple of weeks, the same thing happened, but once again the customer service was quick to respond and sent me yet another one.

After a few months again the micro-USB charging port got too loose. This was becoming kind of an annoying issue, as the product and vaporiser itself is absolutely amazing. But then I remembered that with older micro-USB phones, they also used to have the same issue because the port is designed with a fragile pin-and-latch design and thinner metal that wears out relatively quickly, making the connection worse over time.

USB-C ports are much better in this regard as they have a sturdier metal and a symmetrical design, so I asked S&B if they could please upgrade my unit to the newer USB-C model in the hopes it would stay good, and they actually agreed and sent it over to me. I have the new unit now and I am convinced just looking at it, that this unit will not have the same issues.

Honestly, that was above and beyond any expectations I could have had from a company in this day and age, and it convinced me to stay with this company for these types of purchases. I immediately followed up by purchasing the new case and some extra capsules, these also arrived in a timely manner. I am extremely satisfied.

Worst customer service I've ever seen by far. Very disappointed and I will never purchase another Storz-Bickel product again. Unfortunately, I only have bad things to say about my experience with Storz-Bickel’s products and customer service.
I wasted a lot of money on a Volcano Digit vaporizer that I bought for my wife, who has cancer. It broke down and now I am stuck with it.
It is so frustrating because they went unresponsive in the middle of an email exchange that has taken almost 2 weeks so far.
They leave me no choice but to file a complaint. That’s about all I can do I guess. What a hassle it was dealing with that company. their customer service is seriously the worst I’ve ever seen by a wide margin. They are not deserving of any further business from me that is for sure. Also their product I bought was very unreliable and faulty and broke with minimal use. Their unreliable products are lacking in quality standards and design has put them at the bottom of the marketplace in my experience.
No I would not buy another Store-Bickel product and no I would not recommend to friends and family.

I purchased a mighty + a few months back and the seller never gave me a receipt for my purchase.

I recently obtained the proof of purchase and within an hour Storz and Bickel extended my warranty to 3 years!
Very prompt and friendly service.

The vape is great too!

In September I bought a Mighty vape (original) in March it started taking longer to heat up and higher temperatures. So I contacted Storz and Bickel the next business day i was sent a packing slip via email to return the vape. I used 2 day shipping at USPS to send to Ca. The day after they got my vape back, i had an email that they are sending me my mighty back they just stated in the email “repaired or replaced “. Well i was surprised that they sent a brand new Mighty+.

As far as these vapes, I had Severe Covid last year. As a result of having to be intubated and tracheotomy, i have issues with my vocal cords and trachea. Every few months they take a camera down to look. When i smoked my throat was grey. Using the Mighty, everything was clear and normal.

Thanks Storz and Bickel!

I have been getting my vaporizers from Storz & Bickel for many years, recently my vaporizer had an issue it only took them 3 days to send me a new one. I am very very happy with the service Storz & Bickel have given me and they should get a very big 5 stars .
Thank you Storz & Bickel and all the staff GREAT, Reliable and polite company
THANK YOU 😊

I have a Crafty and a Mighty. Great vaporizers, but the price to have the battery replaced once it dies is ridiculous. Be prepared to spend $139US plus shipping to have a new 18650 battery installed. Yes, they will clean it, put new gaskets, etc, but seriously $139US!? I wrote them to inquire about them selling me a prewired battery for my out-of-warranty Crafty, but they won't do it. So I will be replacing my Crafty, but it will not be a Storz and Bickel product.