Storz & Bickel GmbH Reviews 

- The battery life is too short
- The reservoir is too small
- When you combine the two aforementioned qualities it is difficult for the product to meet its intent
- We also have concerns over the safety of the devices battery
- Cleaning and maintenance is required too often for the product to remain effective
-expensive (not worth the price)

The parts of the the Mighty break easily. Customer service was not willing to help and ordering new parts seems to be a hassle.

Love their products. Always really quick delivery whatever you order. Great customer service! Had an issue and raised it with them. They kept me informed and sent clear instructions on what to do. After no luck they sent me a replacement free of charge and it was out in the post the same day. Very reliable

I’m so sad to be writing this review as I rate Storz and Bickel as the best vape machine manufacturer in the market, I have owned 3 Mighty’s, a Plenty, 2 Volcano Digital and a Volcano Hybrid. I love them, they’re a superb product.
The problem has occurred with my Volcano Hybrid which is very disappointing, from after the first 2 months the digital display started to malfunction so I was unable to read the settings, I could make it out to some extent what the temperature was so I accepted that the display might have been effected by the heating process. Gradually the screen deteriorated further and it’s now at a stage that it’s practically impossible to read the settings. I contacted Storz and Bickel to firstly check if my product was still under warranty and then to organise a repair, I was told that I should open a ticket which I did however I never received a reply after I registered the device, this was in July 22 and the warranty expired October 22. Now the device won’t even heat up properly. I’m so disappointed as I thought the price was very high but I have always been happy with my previous purchases. I didn’t want to leave this but I’m so disappointed with the customer service so I have no alternative.

My plenty started to damage around plastic casing thread so I wasn’t able to screw in pipe.be better if they made it metal.

I've had the mighty and the plenty, only gripe with the plenty was the bowl to put your plant matter in was big ,since then the plenty has a attachment so you can put a filling capsule in it, makes it so much more usable for a solo user.
As for the mighty ,I've been quite impressed with it ,it's very well thought about ,the filling aids ,capsules and the built-in poker is a good idea.
After almost two years I dropped it ,it was OK but I ended up dropping g it again and although it was working OK, the led light on the display stopped working .
I sent it back to storz and bickel and promptly got a brand new one with the upgraded battery, over the moon with the customer service by storz and bickel.
After 6 years using the mighty every single day, multiple times throughout the day, the battery's finally gave up .
I know the mighty isn't cheap but it's so well made and the quality of the vapor is just brilliant,quite simply the best on the market.
My only gripe is the draw on the mighty ,it has quite a bit of resistance.
Storz and bickel are open about it but personally I like less resistance when drawing the vapour from the mighty .
Great product but very expensive ,personally I love the mighty and very happy with my experience with the product and after service from storz and bickel

I have had 3 craftys in 3 years . They go wrong usually within the year. They have been replaced as within warranty although having to send to Germany and wait is a pain. These are expensive products. My third on which has gone wrong with the exact same issue is 2 weeks over a year old so I’ve been told as it was a replacement the warranty is halved and therefore I will have to pay for the repair. This is obviously an inherent fault . They won’t budge it seems and want to charge me £100 to fix . I recommended this product to my friends and last night got a call from a friend with the exact same problem !!!! I used to rate Storz bickel however can’t say this product ( although the vape when working is great) is worth the expense due to this continuous fault. You would expect better

I bought the crafty when my flower mate vaporiser stopped working. I thought it would be worth paying more because of the brand.

However, I wouldn't recommend it.
Firstly, the battery only lasts for around 30 minutes. I assumed it was faulty but they tell me this is normal. You cannot use it while it is on charge, or at least until the battery is over half full again.

Secondly, you need to operate it using an app on your phone. This leaves too much room for error, when the crafty battery is charged enough your phone may not be. Ive also found the app times out etc during use. I don't always have access to my phone when I would normally like to use the vape, which is frustrating.

A plus is that it seems more durable than my flower mate. It is entirely made of plastic so there is no chance of smashing the glass pipe, and it feels like it would survive being dropped.

As soon as I can afford it I will be replacing this. Pretty disappointed with it.

Though some of their products might be a hit, their customer service is a disaster.
Taking days to confirm a received payment, thus delaying shipping and an unsatisfied customer waiting for the goods he paid for in advance waiting for a miracle to happen?
To my book THAT IS BAD SERVICE!!!!!
Also Storz& Bickel did not activate their Trustpilot page so won't even be aware of all those negative comments aired on this page.
It really is a shame that such a renowned company isn't able to deliver a satisfactory customer experience.

This being such an expensive device you think it would be a good experience, absolutely not. The device broke fairly quickly and I do not use it much, registering the device and mailing it back was very painful and not user friendly. Now I have to pay customs AGAIN for its return. I literally have rarely felt so ripped off on something. Buy a xmax starry is my recommendation, just 1 if mine lasted months longer and you could buy 4 of them for the price of this over priced garbage. I am absolutely flabbergasted at the quality of this device and service for the price paid.

mighty plus isn't that good...cheap plastic, broken parts day one, crap company, terrible support. lie on their website by not allowing bad reviews...they wouldn't post mine. germans..Jesus

Placed a $500 order. They aren’t very bright and used the USPS which they don’t tell you till often you place your order. Package was lost reached out to them and they said oh well. Just have wait it will arrive. Total scammer response so now I have to flag them as a fraudulent charge. They are scammers so watch out

I had some issues my crafty+ after 2,5 years of use. Always been very satisfied with the product but the battery performance started to decrease. I was still in the extended warranty and asked the support team if there was a way to do a battery change. Instead they replaced my model with a new one and I am very satisfied by that! I was helped by S&B Europe (based in Germany).

Had an error code, UPS were appalling, messed my order up and had the parcel a week without it leaving the U.K. Storz Bickle were on the ball with UPS and to save me any messing just issued the replacement device to save me waiting even longer. Good vape, good customer service. Cheers guys

I am a crafty + owner since 2020 and I have to say that it’s been by far the best experience with vaporizers I’ve ever had! Quality is top notch! The crafty is a tank of a device! Hands down my favorite! I’m also extremely pleased with Storz & bickel custumer service, the team is phenomenal!! Extremely helpful, generous & simply one of a kind. Thank you for rocking my world Storz & bickel!♥️

Seven years since I made the initial purchase and the after service still rocks!

These guys are a complete joke. They use UPS as their delivery partner and have no idea what they’re talking about, so when UPS repeatedly said they could not deliver to my address for ‘access issues’, I had Storz repeatedly telling me my home was no accessible even though I was telling them over and over there were no issues. Even UPS admitted their driver was being a tool, and apologised for the poor service. Erstwhile Storz continued to claim the issue was with me and even tried to take credit for resolving the situation which was totally down to me repeatedly calling UPS to badger them.
I will never touch one of their products again - this interaction was spurred by the fact one of their product stopped working in less than 12 months

Asking 149 euro flat rate for a simple case repair is extortion. I wouldn't mind if my Mighty was in bad condition. But the case starts to crack because of high temp, bad design and cheap plastic used in the first place. Otherwise, my vape is in perfect condition. I don't need a full refurb of my device! I'll service my Mighty by myself. I can't justify using Storz & Bickel products anymore when the competition is using higher quality materials and giving 10 years warranty. No more Volcanos and Mighty for me. You just lost a customer. Even Apple has more conscience than you.

Horrible Customer Support.

I purchased the plenty vaporizer and everything worked great. I realized that I need some accessories so went back to buy some. The transaction keeps getting authorized on my credit card but an error pops up. It was worrisome so I created a support ticket to get some help.

They gave me a canned answer regarding the billing address that had nothing to do with my issue and made it clear that they hadn't read my support message which states that it was a credit card I used recently and nothing has changed.

I responded telling them the same and this time they finally gave me a screenshot with the reason for the decline.

Status: Declined (Authorization with the card issuer was successful but the transaction was declined due to a card code mismatch with the card code on file with the card issuing bank based on the settings in the Merchant Interface.)

It looks like this might be an issue with their settings, but that's out of my control so I'll try another credit card. l tried another two credit cards and they both failed. I emailed support again and this time they don't even provide me with any new information just told me:

"Please refer to our previous communication regarding your request.

If this information is not satisfactory to you, we regret that we cannot be of further help in this matter."

wow.. that's just ridiculous. It's also really dumb because the company is gonna lose out on revenue this way. But if you're not willing to take the time to help someone who is trying to check out and pay you guys.. when are you going to help?

You CANT buy spare parts from this company (plastic housing) as this is way too technical to do as a non trained human being. seriously how much intelligence is required to move items from one item to another. and as a fully trained electronics engineer, that has worked on military products, I'm not capable of working on the storz and bickel mighty as the tech involved is so advanced that the scientists at storz and Bickel make you feel like you will be working on a nuclear bomb. i am not the only person to have dropped my item and the housing to break and get nowhere with this company. they are only interested I selling you brand new items and therefore adding more waste to our beautiful worlds landfills and seas in the relentless need to grow the shareholders wealth. if I had been aware of this in the beginning then I wouldn't have parted with my money for a item that clearly is more dangerous in its current condition.
Great product with terrible after sales and customer services.

thanks for nothing