Storz & Bickel GmbH Reviews 

Like almost every other review on here.. TERRRRIBLE customer service or really non existent as some say as you never hear from ANYONE, just generic emails back. If you need to buy their product, find and buy it elsewhere as I did with Cream City Vapes

I understand why it is illegal for companies to monopolize a product. I purchased what I was told was the best vape for my needs the mighty vape, after several weeks of NO COMMUNICATION I finally received an email saying my items had shipped. It was another 2-3 weeks for delivery. This is totally unacceptable for any company let alone a large company like Storz Bickel. Unfortunately i didn’t learn from my mistake and i ordered from Storz Bickel AGAIN because none of the parts and accessories are available any where else. It’s been 2 weeks and still NOTHING from Storx Bickel. DO NOT ORDER FROM STORZ BICKEL

Storz and Bickel is not a rip off, they just don’t have great customer service. I believe the problem starts with not having good reps here in the states. All orders take some time , up to four weeks just for small parts. I don’t know if I would take the chance of sending the unit in for repairs seeing that it takes so long. The unit can be worked on if you have half a brain, but if you can’t change a spark plug in your vehicle, “don’t mess with it “...
S&B has a very good product. Made in and based in Germany the customer service might be great in Germany. I’m a end user of this product and feel that it is unfair to say they will take your money and rip you off. I have ordered from them five or six times, once even drop shipping an order to Texas and I have always received my orders. Gary Reed, California.
NOTE: only gave four stars because of order lead times. Product would receive six stars...

Order 54000562188.

Placed almost a month ago. Has not even been shipped. Covid is not an excuse. You lazy troglodytes just refuse to do any work. I would like my money back, but two weeks ago when I emailed them, they simply did not respond. This is illegal. S&B blows. I’ve emailed four times since and no one has even bothered to respond. I will never order anything from you fools again.

Customer service is non-existent! I placed an order and got an email stating the order was received, with an order #. A few days later I tried to contact them for shipping info. No response via email. Tried reaching out to Canopy Growth (new owners), no proper response. Tried calling the Oakland, CA store, went straight to a voice message using COVID as an excuse for not getting back to customers in a timely manner. I left two messages within two days, still no response. So basically I paid for a Might vaporizer that I may never get. NOT HAPPY!!!!

Ordered replacement o ring set for the mighty on 4/22. Still haven’t received an email saying they processed my order. Have sent 4-5 emails with no response from anyone. Placed an order for the same o ring set through vapor.com yesterday, and already received tracking and will have it in 1-2 days. Save yourself the headache and purchase any of their products from other vendors.

Very poor customer service. Placed an order for several items, then realized I forgot to add screens. Placed a 2nd order for a pack of 6 screens (which would cost a postage stamp to mail, but they charge $8 for Priority Mail shipping) a few minutes later. I e-mailed them asking if they could combine the two orders (the screens would have taken up negligible amount of space in the first order package). They took weeks to respond and declined my simple request. This after spending many hundreds of dollars on a Volcano Hybrid, a Mighty, and a bunch of accessories. Their products are good but they have the worst customer service.

This company has the worse customer service in existence!!! It takes them days to respond to emails the only way of contacting them/bots. I bought a crafty+ in Feb2021 and the battery is defective. The only thing they do is send me around and around. Would never do business with them again!!

Don't know about their costumer service yet their products of the highest quality.

TI use their grinders and vaporizers and they cannot be matched by any other company.

Love this company. Had my mighty ten months before any issues. Sent it to germany and received a replacement very quickly. In the mean time I bought a plenty. Love it when my mighty is on charge. Got my mum a mighty. Now two of my friends have mightys. Great bits of kit great company. Get one

AVOID THIS COMPANY AT ALL COSTS!!
A bad experience from start to finish and it isn't even over yet!

AFTER ASKING FOR UPTAKE AND RETURN OF MY PARCEL THE COMPANY TRIED TO DELIVER TWICE PUTTING THE SAFETY AT RISK, ALL OF WHOM ARE IN THE 'AT RISK' CATEGORY!!
They may have been the first, that deffinatly doesnt mean they are the best, which the company would have you believe!

I found the company to be cryptic, obtuse and quite frankly rude!

When asked they dodge or dont answer questions.

I was due to pay varying amounts of import tax from £138 to £178 at different points, my tracking stopped working and the company had no idea where my parcel was.

It takes them a long time to answer correspondence (usually over 4 days).

AVOID THIS COMPANY AT ALL COSTS!!

Absolute disgusting customer service plus I've had my crafty plus replaced 3 or 4 times lost count now how many times but everyone has been a problem to communicate with them plus these products have all lasted 3 months at most they refuse to give refunds even now dont go near this ignorant company with over priced products that last 3 month very angry customer here 10 days after the start of this carry on I get told of a storz-bickel employee they can only hope I receive my replacement so instead of giving me a refund they take a gamble I get my product this isn't a gamble storz-bickel this is my cash your gambling absolute fool snow this is 3 maybe 4 weeks on and I've still not received my parcel from this German robbing company using brexit as an excuse well I've had 3 separate parcels from France that took under a week so storz-bickel are nothing but robbers that to care about customers that much they ignore complaints and ignore refund requests plus there products last no more than 3 months gives my money bak now and now storz-bickel have just blocked me from all contact that shows yous when they want to con yous this is what they do 6 weeks on still no replacement still nor refund stay well clear I'll keep yous up to date on the crap they do next

Best customer service ever any time iv had an issue they have replaced with new no worries really good system to get it all sorted can highly recommend awesome company super helpful awesome products

Dont listen to that cry baby below winging about his 5 year old mighty. S&B have my customer loyalty as whenever I've had an issue with my vapes they have replaced it. They are an excellent company with top notch customer service and A**** vapes to match, best on the market by far! Will be with S&B till the end.

Really impressed with this company. I've been using their products for a number of years without issue. I recently had an issue with the Crafty after a year of use, sent it in for repair and received back in a week all during this crisis. Simple RMA, Great customer service. Keep up the good work

I purchased a Mighty in 2015, to its credit it still works. However, in hindsight I wouldn't have purchased it if I knew then what i know now. S&B are a frustrating company, they provide a limited warranty for a short time, after which they refuse to repair their products even when a customer is happy to pay. Instead, they will inform you that the only option is to purchase a new unit for the reduced cost of €248! They won't provide replacement parts, specifically the housing for the Mighty which is brittle and breaks over time. Also, the batteries inside of the unit are soldered on with tabs, meaning they can't be easily replaced even though they are standard 18650s (of average quality I would add), and S&B will not replace them outside of the warranty period. An 18650 has an average lifespan of ~300-500 charge cycles, so I am taking a risk in continuing to use my Mighty. On the whole, I feel that S&B don't stand behind their products and their customer support is abysmal. It seems that they are engineering planned obsolescence into their products, and contributing to the global e-waste crisis.

Kings of Dry herb take are at the top of their game and make the kind of products that last forever - thanks Storz & Bickel!