Storz & Bickel GmbH Reviews 

The website is ridiculous. My 5.00euro loyalty points just disappeared and the prices of things are changing randomly. My mighty vape is very good but I'm struggling to order anything more off this website.

Terrible customer service. I’ll let them know $.50 worth of plastic broke on my new $350 vaporizer. And they said oh so sorry. That’s not covered. They missed the point. They’re a bunch of cheap asses. Just like Volkswagen. Lying about their product…10,000 times harder to put together and clean than they disclosed.

I own The Mighty and Crafty+. I had an issue with the crafty over heating. Called customer service, and sent the old one in.

I had a new working Crafty+ in less than 4 days.

They sell top notch products, and have amazing customer service in my opinion. The taste of The Mighty is out of this world! The Crafty+ has great flavors, and less bulky.

Buy either one from an authorized dealer. That way you have a legit warranty.

S & B products are THE BEST. You cannot and will not go wrong with them. My personal favourite is The Mighty. It honestly changed my life. Happy vaping ;) DAN, UK.

Excellent Product 10/10

I own the Volcano & the Crafty, The Volcano is Bulletproof and the Crafty is Awesome also, I had to replace the Crafty once because the Power button failed, but Storz & Bickel sorted with no problems at all. I do use the Crafty Constantly so the problem I had would not put me off buying another one should this one also fail in the future. All my mates think it's awesome also 👍

1. I returned my first Mighty via RMA on February 18th for the Error 4 issue.

2. The second device I received on March 9th also has an Error 4 issue.

3. I then reached out via S&B's website and submitted a message and also called and left a voicemail around March 15th.

Today is April 5th. I have yet to receive any response from Storz and Bickel.

In addition, the vendor where I purchased this product(Planet of the Vapes) has been unable to reach them despite "escalating" the issue to Storz and Bickel management.

Worst customer service. I bought a hybrid unit in 220v country after being told that it would work internationally. I am returning to Canada in 2 months. Now they are saying it won't work in 110v Canada. I thought it was dual voltage like a laptop. I asked for a solution and now they have cut me off and their reply is that they can't help.me. great solution. I just spent the equivalent of USD 800 for 2 months use. Horrible customer service that won't find a solution. Here's one! Offer a 110v refurbished unit in exchange, and moving forward add clear signs on packaging saying it will NOT work in all countries.

I first received my Mighty vaporizer back in December of 2019. Since then, I have used in fondly and daily which has been really great. The product is astonishingly well-built and I have never experienced anything negative about it.
However, the Mighty stopped charging just within the two-year warranty. Due to unforeseen circumstances, including me being stuck in the polar circle, I had no possibility of making a claim before the warranty ran out. I was hopeful that Storz & Bickel would still help with resolving the issue and was very glad when I was sent a shipping label for the vaporizer. I sent the vaporizer to Germany and within a week or two a replacement was delivered at my pickup point.
The process is one of the most smooth I have ever experienced and I want to extend my gratitude to both the customer service and the service center.
I will definitely be a recurring customer and though there are many negative reviews on here, I can not at all relate to their experiences. I am nothing short of entirely satisfied.

I bought a crafty+ and there was a fault with the charging of the device - I informed S&B and they requested some further info, and then fully replaced the device free of charge - excellent speedy service!!!

Bought a Mighty from TVAPE in Toronto
3rd time using the 12v charger it failed.
Contacted TVAPE to see if it was under warranty and was immediately told they do not cover warranty and to contact Storz. Storz told me to contact TVAPE.
I contacted Storz again and explained my situation and they sent out n/c a replacement with no proof of purchase.
Thank you for the great customer service from Storz.

Sold me a faulty crafty plus which did not charge it cost 300 euro. Storz &Bickle Refused to replace or refund my purchase ever though it was under a 1 year warranty. Costumer service is disgracfull ,do not purchase any items from storz@bickle this company has a 50% Bad reviews rate it's astonishing they are still in business

The crafty + I've purchased and it's an amazing vape! Very transportable and fits in your pocket nice and easy. And so easy to refill with the dosing capsules and magazine. Would highly recommend this product to anyone who wants to make the change from smoking to vape'n! 👌 I'll never look back to a bong or pipe again! It's changed my life 👍👌🙂

I bought the mighty in March 2021. Then, in November it stopped charging. I opened a request sent them the confirmation email with my purchase (from a third party vendor - not from Storz and Bickel). They asked for a video of the serial number and the problem.

Within 2 days, they had sent me a full replacement from Germany to South Africa by express mail. I got it in a week, because our customs here is slow.

My faulty device replaced in 2 days. Excellent customer service, quick and efficient. Definitely recommended 👌 👍

My Crafty plus had stopped charging and after raising an RMA, they sent me a new USB cable. This was to the UK. That didn't help and they asked for a short video of the issue. Within two days of sending the video, I received a brand new Crafty+. 5 star service, with an outstanding product. Keep up the good work, it's rare these days 👍

Bought the Crafty. Never worked. Sent it back and they sent another Crafty that didn't heat. Since found out, on YouTube the Crafty is an expensive defective product . They are aware that the product has a problem with the heating element.Customer service and the return process are sorely lacking. Cost me $27.00 to send the first one back, and got the same problem. Now they tell me to send the second one back and spend another $27.00 to insure and send. Stay away from this awful company.

5* product, 1* customer services
I own several S&B vapes and they are all excellent, truly best in class.......... Until anything goes wrong. Customer service is unresponsive, unhelpful and infuriating

I recently made a purchase for some replacement accessories and screens. 3 weeks after I paid and was waiting with unsuccessful attempts to contact them I felt forced to use my Bank to dispute the transaction. Soon after (maybe prompted by my dispute) they sent me a shipping number which status was "label printed awaiting item" for a couple more days (2-3 days) then it was finally in the mail and arrived 2 days later.
They sent it with 2 day shipping and a 20% off discount code but I probably wont use it as if I need something I know its better to just buy it from a retailer that cares about these things.
What I fear the most is that these products they make are very expensive and these items come with the peace of mind knowing its covered under a warranty but a warranty doesn't mean much if you can't even contact the company or can expect processing claims to take months. Which is what I fear now should any of my SB vaporizors break.
I'm still giving them 2 stars for the attempt with the 20% off code and the slight possibility they were just about to send it anyway before I opened the dispute but thats why communication is so important.

Just received my order, the Gold Vulcano classic. The whole order process was smooth from start to finish. I received a good portion of updates along the way and didn't experience anything negative as others have complained about ¯\_(ツ)_/¯.

This company had the audacity to ignore all of my emails when I alerted them that they had shipped me a broken product. Months later, and nothing was rectified. They will steal your money and not make good on any sort of customer service. I even bought this product directly through them and not through a third-party retailer. I know that I am not the only person with these sorts of issues. You can happily refer to their social media pages for more anecdotal evidence.