Awful after sales team. Never have a hire car available. Constantly lie and provide false hopes and underdeliver. Communication is awful. Customer service is also shocking. Currently waiting for a ref... See more
Company replied
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See what reviewers are saying
Greeted well by receptionist and seated whilst awaiting to meet the technician. ran through service plan i and i requested that a couple of issues be looked at. I was updated about my requested issu... See more
Company replied
Lidiya is such a bright, beautiful, lovely and competent advisor that it would be wrong for me to say otherwise atleast. But even going beyond her bounds to make sure i left with utter confidence and... See more
Company replied
Amazing service and experience. Car had issues with braking, within 2 weeks the issue was diagnosed, approved and ABS replaced. Very efficient and kind overall. Lidiya was absolutely amazing, to... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Tyburn Road 825, Erdington, B24 9NY, Birmingham, England, United Kingdom
- 01214 682 859
3.2
Average
42 reviews
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Apart from my dash cam being disconnected everything else was great…
Apart from my dash cam being disconnected by the engineer everything else was okay
September 13, 2024
Reply from Stratstone - Audi Approved Erdington
Hi Jay,
We understand your concern about the dash cam being disconnected during the service.
We strive to ensure that all our services are performed with the utmost care and attention to detail.
We will investigate this matter further and take appropriate steps to prevent similar incidents from occurring in the future.
Customer Services
Elle has 10/10 customer service and the…
Elle has 10/10 customer service and the team in Erdington are all lovely. Very reassuring!
September 12, 2024
Reply from Stratstone - Audi Approved Erdington
Hi,
We’re happy to hear you had such a positive experience with Elle.
Have a fantastic day!
Customer Services
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