We just wanted to say a huge, huge thank you to Cleo in Service — she has been absolutely incredible from start to finish. Throughout what has been a really stressful and frustrating situation (th... See more
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See what reviewers are saying
I’ve been dealing with Peter at Audi Bolton for over six years now, and he’s been nothing short of exceptional every single time. This year’s car purchase was no different — Peter was incredibly helpf... See more
Company replied
I had reason to call Audi Bolton today to ask for a copy of my service record. The phone was answered by a very disagreeable lady. Why do they let people like that answer the phone, her tone was one... See more
Company replied
Team fitted me in as an emergency which I much appreciated. Reception team was empathetic and efficient and friendly.
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Grosvenor Street, Bolton,, BL2 1NN, Lancashire, United Kingdom
- 01204 896 955
2.7
Poor
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Poor Service
February 20, 2026
Reply from Stratstone - Audi Bolton
Hi Andrew,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
overall poor service
March 3, 2026
Reply from Stratstone - Audi Bolton
Hello,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
3rd attempt to sort the issues out.
3rd attempt to sort the issues out.
I gave up after nearly 2 weeks waiting for Audi Bolton calling me to rearrange a visit once they received the battery.
Called and advised Oh the battery came in yesterday Yea really do you think customers are so gullible to believe such rubbish.
It’s just another taste of poor service.
3 weeks to get a battery, from Germany!!!
************************************************
Update, I have now been contacted by the branch at Bolton.
Unfortunately it was a request for a review.
I could write a book on this.
February 20, 2026
Unprompted review
Reply from Stratstone - Audi Bolton
Hi Andy,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Brand Customer Services
Second Visit, Again Poor Service and wasted time and Money
Arranged to drop off my Q4 etron to have the 12v battery replaced under warranty.
Dropped off car just after 8am
Uber home. received call 1pm ish to say we can’t fit the battery as it hasn’t arrived.
So complete waste of my time and £20 for Ubers
Why they didn’t arrange install day after arrival giving them time to cancel if this happened.
Why 5 hours to contact me to Advise
Why do they need my car for the whole day for a 1-2 hour job, with better organisation they could easily cut this to a half day visit or less.
I look forward to my next visit to see if they can achieve 3 out of 3
As Everyone can see the response is the same as most others, pointless.
It’s not rocket science the service supplied by this dealer is appalling.
And until they listen to the reviews and act on them then this merry go round will continue.
February 6, 2026
Unprompted review
Reply from Stratstone - Audi Bolton
Hi Andrew,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Audi Bolton
Hi Paul,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
Recurring problems that seem to be…
Recurring problems that seem to be never ending. You talk to different people, who talk to people who get back to them who then tell you. So you learn nothing and succinct messages are non existent.
January 13, 2026
Reply from Stratstone - Audi Bolton
Hi Michael,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Audi Bolton
Hello Andrew,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Audi Bolton
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Receptionist Kay is the most…
Receptionist Kay is the most accommodating and friendly person i have encountered.
November 26, 2025
Reply from Stratstone - Audi Bolton
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Bolton
Hi Jamilah,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
No organisation
Car was booked in by lease company over a month ago, a courtesy car was requested as they couldnt say how long it would be, 1530 today phone call from Audi Bolton to say they dont have courtesy car and wont have one available until January, when asked why has it took a month for them to tell me and why at 1530 the day before they didnt really have an answer, it was as though i was troubling them asking, this is a warranty repair on a car that has only 2k miles on the clock. I have asked the lease company to book it in at Blackburn, would rather the inconvenient travel.
November 24, 2025
Unprompted review
Reply from Stratstone - Audi Bolton
Dear Michael,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Peter at Bolton Audi
I’ve been dealing with Peter at Audi Bolton for over six years now, and he’s been nothing short of exceptional every single time. This year’s car purchase was no different — Peter was incredibly helpful, patient, and understanding throughout the whole process. His friendly and genuinely funny character always makes the experience enjoyable, and the level of service he provides is second to none. Highly recommend speaking to Peter if you want great service and someone who truly looks after you - despite me picking a very picky customer!
November 17, 2025
Unprompted review
Reply from Stratstone - Audi Bolton
Hello Codie,
Thanks for sharing your recent experience!
It sounds like Peter has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Poor experience
Poor communication with customer and motability . Car in garage far too long to fit wiper blades only .
October 31, 2025
Reply from Stratstone - Audi Bolton
Hello Tracey,
Thank you for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Outstanding service from Cleo
We just wanted to say a huge, huge thank you to Cleo in Service — she has been absolutely incredible from start to finish. Throughout what has been a really stressful and frustrating situation (through no fault of Audi), Cleo has gone above and beyond to help us. Her communication, professionalism, and genuine care have been second to none.
She kept us updated every step of the way, made sure we understood what was happening, and honestly made a really difficult process so much easier to deal with. It’s so rare to find someone who truly cares about their customers the way Cleo does.
Thank you so much, Cleo, you are a real credit to Bolton Audi!
November 11, 2025
Unprompted review
Reply from Stratstone - Audi Bolton
Hello, Chloe.
Thanks for sharing your recent experience!
It sounds like Cleo has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Can be more attentive to customers
Can be more attentive to customers. Booked car in for service went to collect once completed advised receptionist who told me to take a seat, 20 mins later I had to remind the receptionist I was still waiting to be served.
October 20, 2025
Reply from Stratstone - Audi Bolton
Hello Suhaib,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Very helpful sales staff and the car I…
Very helpful sales staff and the car I wanted was available.
October 5, 2025
Reply from Stratstone - Audi Bolton
Hi,
We're happy to hear our sales team was helpful and had the car you wanted.
Customer Services
Check everthing that you are
All they wanted was a sale for their monthly target.
Over promised and under delivered.
August 1, 2025
Unprompted review
Reply from Stratstone - Audi Bolton
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Warning to others - Audi lack of customer care, empathy & unwillingness to resolve issues
I have been accused of lying & been given the complete run around by Audi.
The Sales rep told us she would handle reimbursement of vehicle tax on our part exchange as this would be automatic when she received the new V5C document from us & sent it off to the DVLA.
We received the V5C from DVLA & trustingly sent it to Audi Bolton in haste as the rep would not give us the spare key to our new car until she had the document from us.
4 months later the rep called us asking for the V5C document which we had already sent to her. Audi had negligently not sent the V5C document off to the DVLA
We have continued to pay vehicle tax on a car owned by Audi for 4 months &
the DVLA have told us that as Audi negligently delayed in sending the V5C document they could not reimburse us but Audi should.
The Audi rep has denied saying they would handle the tax reimbursement, insinuating we are liars.
I have since heard many negative reviews of Audi’ customer care from various contacts
October 11, 2025
Unprompted review
Reply from Stratstone - Audi Bolton
Hello Darryl,
We appreciate you sharing your experience.
We regret to hear about the issues regarding the vehicle tax reimbursement and the V5C document.
This is not the level of service we aim to provide, we'll review this internally and work to improve our communication.
Customer Services
Left in the waiting area to collect my…
Left in the waiting area to collect my car for 40 minutes
July 8, 2025
Reply from Stratstone - Audi Bolton
Hi Elliott,
We regret that you waited so long to collect your car.
We'll review our procedures to improve our service.
Thanks for your feedback.
Customer Services
Buy elsewhere save the hassle
Wouldn’t bother buying a car from here, all is fine when looking for a car but once you’ve committed they don’t care. Tried complaining twice and none have been followed up. Shocking service and I only wish I wasn’t tied in so I could throw the keys back and go elsewhere.
September 24, 2025
Unprompted review
Reply from Stratstone - Audi Bolton
Hi Vanessa,
Thank you for your review.
I can confirm that your email has been received and the management will be in contact with you in due course.
Thank you,
Customer Services
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