We just wanted to say a huge, huge thank you to Cleo in Service — she has been absolutely incredible from start to finish. Throughout what has been a really stressful and frustrating situation (th... See more
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See what reviewers are saying
I’ve been dealing with Peter at Audi Bolton for over six years now, and he’s been nothing short of exceptional every single time. This year’s car purchase was no different — Peter was incredibly helpf... See more
Company replied
Given it was the first day of the new 25 registration, and the showroom was busy, I was treated well and in decent time under the circumstances. Courtesy car was ready and waiting. Only issue was "m... See more
Company replied
I had reason to call Audi Bolton today to ask for a copy of my service record. The phone was answered by a very disagreeable lady. Why do they let people like that answer the phone, her tone was one... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Grosvenor Street, Bolton,, BL2 1NN, Lancashire, United Kingdom
- 01204 896 955
2.7
Poor
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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New car
Bought two car from Audi Bolton James the sale chap was brilliant highly recommend.
January 1, 2025
Reply from Stratstone - Audi Bolton
Hi Stephen,
Thank you for your kind words about James.
We appreciate your business and hope to see you again soon.
Customer Services
James was very helpful when dealing…
James was very helpful when dealing with me at Audi Bolton. He pointed me in the right direction when I was unsure, and sourced me a car that was very well suited for me.
December 10, 2024
Unprompted review
Reply from Stratstone - Audi Bolton
Hi Ben,
We are delighted to hear that you had a positive experience with James.
We appreciate your kind words and are glad that James was able to assist you in finding the perfect car.
Customer Services
Booked my A1 service on the phone and…
Booked my A1 service on the phone and accepted the quote. The service receptionist said she did not know of the quote on arrival for the work to be carried out. She then charged more for the work to be carried out than originally quoted . I complained to the Service Manager and on the company website no one has contacted me since . The standard of service work carried out was five star *****.
January 8, 2025
Unprompted review
Reply from Stratstone - Audi Bolton
Hi David,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
No explanation of defects following…
No explanation of defects following service.
Garage allowed vehicle to leave without explanation of any defects. Vehicle had 4 x worn tyres, below legal limit. Service over ran, no contact made by the garage informing me of this.
December 18, 2024
Reply from Stratstone - Audi Bolton
Hi Gareth,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Even Worse Customer Service
My Audi Q7 went into Audi Bolton, for its second major service.
I have used this dealership previously to have a windscreen replacement completed and also particulate filter unblocked. The explanation was that the vehicle was not suitable for short journeys and was required to be driven on the motorway for at least 70 mph for approximately 20 mins each week, which I thought was unusual for a premium brand vehicle.
On this occasion I took the vehicle back on 4th November for its second and major service as part of the Audi service plan. At that time I also requested an explanation on the Audi Connect system also.
Prior to the service the engine oil level was at mid point. On return the vehicle was slightly below mid point. Still awaiting an explanation as to why this is the case?
The service advised the replacement of the rear brakes. A price was provided by Audi Bolton. While I was at the dealership I made calls to 5 other independent Audi and non Audi Specialists. The price at the dealership in Bolton was approximately 2.5 times higher than the highest price I was quoted elsewhere.
Still awaiting a call back to see if they can price match replacement brakes. And also explain why they quoted so much higher in the first place.
I have left messages with the reception at Bolton, however the Bolton Service Centre is virtually impossible to contact. An incredibly bad customer experience, particularly for a premium branded product.
Less oil in the car following the service. Very perplexing experience indeed!
Was asked to contact Stratsone Customer Service, before Christmas which I did on 12 December 2024. Still no response!!
November 4, 2024
Reply from Stratstone - Audi Bolton
Hi Paul,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Reply from Stratstone - Audi Bolton
Hi Patricia,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Avoid
Avoid. Sold me a car with faulty air conditioning.Taken to a different Audi garage which have been unable to fix after a number of attempts. During my experience with Audi Bolton, they’ve broken numerous FCA regulations. They won’t even acknowledge your complaints. Will be reporting them to the FCA.
November 1, 2024
Unprompted review
Reply from Stratstone - Audi Bolton
Hi Joe,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Excellent service!
October 8, 2024
Reply from Stratstone - Audi Bolton
Hi Alison,
Thank you for your five stars! We value your feedback.
Customer Services
Reply from Stratstone - Audi Bolton
Hi Michael,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Customer servicd
The customer service was outstanding.if i could afford to go for sevice and repairs i would definatly go there.
September 1, 2024
Reply from Stratstone - Audi Bolton
Hi Robert,
We appreciate your kind words about our customer service.
We strive to provide excellent service to all our customers.
Customer Services
Part Exchange
Efficient in providing information and processing the car sale. Easy access to documentation and payment systems.
October 14, 2024
Reply from Stratstone - Audi Bolton
Hi Helene,
We appreciate your kind words and are glad to hear you found our process efficient and easy to navigate.
We strive to make the car buying experience as smooth as possible for our customers.
Customer Services
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