Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... See more
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See what reviewers are saying
We always get a great service from Warrington Audi. They do a great job with the service of our fleet. Special thanks to Andy in service and Darren in sales as always.
Company replied
Purchased vehicle ! Sales man lied to me about number of previous owners! I was advised 12 months mot would be applied however, DVLA check confirmed only 3 MOT remaining. The cars front wind... See more
Company replied
Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, United Kingdom
- 01925 358 822
3.6
Average
159 reviews
Asks customers to review
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Reply from Stratstone - Audi Warrington
Hello Bob,
Hollie will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
⭐ 1 Star
⭐ 1 Star – Extremely Poor Experience
I paid a £500 deposit to Warrington Audi in November 2025 and was told it would be refunded. Months later, I still have not received my money back.
I have called multiple times and spoken with management, including Anthony, and each time I was promised the refund would be processed. Despite these repeated assurances, nothing has happened and I am still waiting for my £500.
Chasing your own money for months is completely unacceptable for a dealership representing a major brand. The lack of accountability, communication, and follow-through has been incredibly frustrating.
If you are considering dealing with Warrington Audi, be very careful about paying any deposit and make sure you have everything in writing.
I am still waiting for my £500 refund and expect this matter to be resolved immediately.
March 15, 2026
Unprompted review
Reply from Stratstone - Audi Warrington
Hello Mazhar,
Thanks for sharing your feedback on your experience with Stratstone Brand. We appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
The staff lovely welcome from reception…
The staff lovely welcome from reception right through to leaving keys and collecting keys keep you updated on your car and if you have any problems they sort them best Audi garage I have been to
February 16, 2026
Reply from Stratstone - Audi Warrington
Hi Marianne,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with our staff at the Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Good experience Andy was very helpful…
Good experience Andy was very helpful and arranged everything I needed including a courtesy car whilst my vehicle was in for a service and some additional repairs
January 27, 2026
Reply from Stratstone - Audi Warrington
Hello,
Andy will appreciate you leaving this a review - thank you!
Have a nice day!
Warrington Audi Customer Services
AVOID AVOID AVOID
If I could give 0 stars I would. I had the car for 9 days before the appointment. All bodywork was done before i collected the car. While at the branch, the car got multiple dents and scratches. I complained and was completely ignored. I had to repair the damages myself. Disgraceful company.
January 31, 2026
Reply from Stratstone - Audi Warrington
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Warrington Audi Customer Services
Awful Customer Service - beware of this dealership
Purchased a vehicle in January, paid a £1000 deposit. Waited over a week for delivery to be told they couldnt supply as it had been in an accident. I have been waiting on a refund since the 22nd january and still not received despite the dealership telling me "it has been paid". I have been fobbed off. Absolutely Awful customer service. I would never now purchase a vehicle from this dealership. Buyer Beware.
January 22, 2026
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Simon,
Thanks for sharing your feedback on your experience with Warrington Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Reply from Stratstone - Audi Warrington
Hello Pollitt,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful staff
Very helpful staff. Kept up to date throughout. Nothing too much trouble for them. Excellent service from start to finish.
January 21, 2026
Reply from Stratstone - Audi Warrington
Hello Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
Great experience and battery changed
January 20, 2026
Reply from Stratstone - Audi Warrington
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
The staff at Warrington Audi have…
The staff at Warrington Audi have always been very helpful and courteous. As an older customer I appreciate the time and patience given to me.
January 7, 2026
Reply from Stratstone - Audi Warrington
Hello Jacqueline,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
Q4 e-tron needed a sensor replacing…
Q4 e-tron needed a sensor replacing after 2 years and service was also due. Person dealing with us did not seem the most competent; needless to say I don't believe the car was serviced and after calling back 3 times to clarify they still don't seem sure what was done or not done. Very disappointing as they needed the car for 2 days and now it looks like it needs to go back in for the service which was never done.
October 10, 2025
Reply from Stratstone - Audi Warrington
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hello, Paresh
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
I would give it 0 stars if I could
I would give it 0 stars if I could. Terrible customer service, cancelled my courtesy car at 4.30pm the day before which is included in my service package. Kept the car from 9.30am until 5pm just to do an oil change. Staff unhelpful. Already dreading coming back for the service. Wish I wouldn’t have taken out the service package then I could just use Kwick fit who always serviced my last Audi and valued and looked after their customers. Avoid at all costs.
December 16, 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Molly,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Extremely Disappointing Experience
I left a deposit on a car transferred from Manchester Audi, inspected it, and had work carried out, only to be told on the day of collection that it had been sold and collected back by Manchester Audi. The deposit then took far too long to be refunded.
A higher-spec replacement was offered (with higher mileage), which I accepted at a slight discount, but the process was riddled with mistakes. My original deposit wasn’t deducted, optional extras I hadn’t requested were added and appeared to be built into the price, and transparency was poor.
On collection, the car couldn’t be taxed online due to the previous owner’s status, meaning a trip to the Post Office. A valet charge was also on the invoice, yet the car was poorly prepared, the windscreen was filthy. For the price paid, I’d expect a proper valet.
The V5 took almost a month and only arrived after chasing. I was also promised mats and a boot liner; months later I’m still waiting for the mats, and emails now go unanswered.
For a first Audi purchase, this was a very poor experience with numerous avoidable errors and virtually no aftersales support. Well below what I’d expect from a premium dealership.
September 7, 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Warrington Audi Customer Services
Reply from Stratstone - Audi Warrington
Hi Mark,
Thanks for sharing your feedback on your experience with Warrington Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Appalling service when requesting an…
Appalling service when requesting an electronic copy of our service history. 3 calls to the dealership that the team just ignore. Tried going via the stratstone portal and so far over a week later and still nothing to show.
Funny as don’t get any delays when charging £500 for a basic service!!! For a premium brand it’s just not good enough!!!
December 10, 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hello,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
I'll chase this matter up straight away for you with the Head of Business and I'll ask that you are contacted as a matter of urgency.
Again, I do apologise for any inconvenience this may have caused.
Warrington Audi Customer Services
Booked in for oil service and fuel…
Booked in for oil service and fuel filter change. All jobs completed in time. Brilliant service. All staff in showroom very polite and attentive. Excellent customer service.
November 20, 2025
Reply from Stratstone - Audi Warrington
Hello Jeffrey,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Good service
A few issues with the car initially were resolved without any problems.
Very happy overall!
November 26, 2025
Reply from Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Slow
Slow, not bothered. Car dropped off at 8am, first customer. Job not even started until 3pm. HAd to cause a fuss to get car serviced same day otherwise they would have kept hold of it. Not the first time. This is repeated poor service at Audi Warrington (I've had a Q7, A5, RS5, e-tron GT and S7), but will not be buying an Audi again.
November 11, 2025
Reply from Stratstone - Audi Warrington
Dear Leon,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
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