Stratstone - Audi Wolverhampton Reviews 79

This garage is awful, have to keep my car longer or for return visits every time it goes in. I won't be having another Audi partially down to the level of service I've got from this garage. Always quick to correct and apologise, but it's always after they've messed up first

Very disappointing VIP experience

I was invited to a VIP event at Audi Wolverhampton, but the experience was extremely disappointing. After arriving, we were left waiting for around half an hour with no one attending to us or even acknowledging us properly.

To make things worse, the person we originally arranged the meeting with said it was with someone else, and then that person said it was with someone else. We were basically passed around with no clear communication, and it felt like we were being completely ignored.

For a place hosting a so-called VIP event, the service was poor and unprofessional. Overall, it was not a pleasant experience at all and definitely not what we expected from Audi.

Audi Wolverhampton I have found to be very helpful

Great experience.

Lucy at Audi Wolverhampton was brilliant to deal and resolved all of our issues promptly.

very helpful and accommodating to the time I needed to collect my car back, kept me informed with updates.

Usual excellent service

My EML came on two weeks before my holiday and service team checked the car got it authorised and fixed and washed in time which meant a good holiday

They need to stop lieing mr Ryan made loads of excuses up about my car after messing it up just by doing a gearbox service,, he thought making excuses up was resolving the situation,, absolute unprofessional I don’t know how his even got a job role that his in,, should be ashamed of yourself for lieing and not getting to the bottom of how you wrecked my car,, comes in perfect leaves with a noise and telling me that’s normal tut tut

Kept informed and ready when I was told it would be.

Helpful and attentive

I have used Halesowen Audi for a few years and over that time the service level has hit the floor so i thought lets try Wolverhampton Audi and guess what the service is shocking.
No one returns a call if they answer the phone, its so bad that even if i personally went there i don't believe they could do any better.
Avoid Stratstone Audi because they have some serious problems and are damaging the Audi brand.

First rate from Ryan Smith

Very Efficient Parking was tight needs improving

I received a warm reception, and my car was washed and cleaned after the service was completed. This was unexpected and a pleasant surprise.

Fast,friendly and efficient service.

I was contacted by James Barney from the Wolverhampton dealership I had previously purchased my Range Rover with Wolverhampton with very disappointing experience and was definitely not going to purchase again from this dealership and further more purchase another Range Rover …that said James Barney restored that faith in the process offering alternatives deals options..finding a way to move forward in a potential new vehicle I was reluctant to attend the meeting if I’m honest …I purchased numerous rangrovers over the decades and by far James Barney has been the most professional no nonsense and only because off his efforts and performance on a whole I did purchase a vehicle on site that very day ..very happy ..professional from the start to finish ..with no disingenuous methods I’d received previously..I shall definitely recommend James Barney at Wolverhampton .

Awful, I was asked to bring in car for mot at 11am for a while you wait mot slot, i was told on phone they would start straight away and take about an hour, 12.30 and car is still sitting there and lots of lame excuses, bored staff sitting around looking at their mobiles. Took car away and got it done around the corner. Doors of showroom/waiting area left open so freezing in there anyway. Had to keep chasing useless staff and still no indication of when they expected to start it. Crazy thing for them is I am looking to buy a new Q7 to replace my audi. That biz will be done elsewhere. Grim tedious experience with Audi Wolvs.

Very professional service Mot and staff service