The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I arrived receptionist ignored me having a conversation which wasn’t work related on the phone, then the car was return with a clearly rushed and unsatisfactory valet done! Expected higher standards f... See more
Company replied
Tyler Tipton saved our family holiday. He listened to our needs and made sure that the whole team thoroughly supported us to get our Q8 back on the road. He kept us updated at all times. Tyler is a r... See more
Company replied
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Raby Street, WV2 1BL, Wolverhampton, England, United Kingdom
- 01902 955 616
3.8
Great
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sorry to say this but your service…
Sorry to say this but your service recently been terrible. Waiting over 3 weeks to get an appointment for Diagnostic test to be carried out for glow plug warning sign which I can understand you are busy.
When I bought the car in on the 25th February advised that there was a recall and software needed to be updated on Engine control unit.
The car was there for 4 days everyday I used to call to get update on what was happening but never had a call back. Also you had no courtesy car available frustrated I picked the car up after 4 days and was told you could not find any fault with it as it might be do with recall on the software issue, but however if the glow plug signs appear again to ring back.
As I got nearer to home the glow plug flashing signed appeared again and speed would not pick up on the car so I called back and tried to explain but kept transferring from one department to another then I asked for Lucy as she was dealing with it and was advised Lucy will call back, never received call back so I called again and was told Lucy was busy again with a customer and will call back but no call back.
Knowing you close at 6pm so I called again just before 6pm waiting 20 minutes but no answer I had to disconnect the call as it was 6.15pm.
February 28, 2025
Reply from Stratstone - Audi Wolverhampton
Hello,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
MOT 2-3 hours at Audi …
MOT 2-3 hours at Audi Wolverhampton,seriously ?
Audi Halesowen and other garages 45min-1hour.
Never again
March 14, 2025
Unprompted review
Reply from Stratstone - Audi Wolverhampton
Hi Inga,
We understand your frustration with the wait time for your MOT.
We strive to provide efficient service, and we apologise that your experience did not meet your expectations.
We will take your feedback into consideration as we continue to improve our service.
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Balbinder,
We're glad to hear you had a positive experience.
Customer Services
Fantastic service throughout
January 9, 2025
Reply from Stratstone - Audi Wolverhampton
Hi Mr Seymour,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Amarjit,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Awful
Awful. Only seem to care about servicing on cars which are so expensive but couldn't care less about recalls
December 19, 2024
Reply from Stratstone - Audi Wolverhampton
Hi Stephanie,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Went for a prearranged test drive of Q6…
Went for a prearranged test drive of Q6 etron on 31/01/25 at 2pm only to be told that the car was not available when I arrived at the dealership.
Pretty poor customer service as they could have telephoned me to update that the car was not available.
Will go to another Audi dealer instead.
Wasted my time as I had to book time off work.
January 31, 2025
Unprompted review
Reply from Stratstone - Audi Wolverhampton
Hi Dave,
We understand your frustration with the inconvenience caused by the unavailable test drive.
We strive to provide excellent customer service and apologise that your experience did not meet your expectations.
We value your feedback and will use it to improve our processes.
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Elizabeth,
Thank you for your kind words.
We're glad to hear you found our service swift, helpful, and organised.
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Inderjit,
Thanks for the great rating!
We are always happy to help.
Customer Services
Great service delivered by super…
Great service delivered by super friendly and attentive staff.
December 27, 2024
Reply from Stratstone - Audi Wolverhampton
Hi Andrew,
We truly appreciate you taking the time to share your thoughts with us.
We value your business and hope to see you again soon!
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Rajesh,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Excellent service from Audi…
Excellent service from Audi Wolverhampton. Highly recommended
December 19, 2024
Reply from Stratstone - Audi Wolverhampton
Hi Adrian,
Thank you for your kind words.
We are delighted to hear you had a positive experience and appreciate your recommendation.
Customer Services
Disgustingly expensive
Disgustingly expensive, went for a service and was told I needed new brake pads… They quoted me three times the price of any other garage nearly £900…. Makes me not want to lease an Audi anymore.
November 20, 2024
Reply from Stratstone - Audi Wolverhampton
Hi
We are sorry that you feel this way.
Our prices are set from the manufacturer themselves and this is because we use genuine manufacturer parts with manufacturer trained technicians.
I will however ensure that all your feedback is passed over to the relevant leadership team.
Customer Services
I attended Stratstone Audi for a small…
I attended Stratstone Audi for a small piece of work to be complete, Victoria did an amazing job of looking after me as I needed to attend some conference calls, she arranged hot drinks and a comfortable place to sit – she was great, a credit to this dealership
June 12, 2024
Reply from Stratstone - Audi Wolverhampton
Hi Michael,
We are delighted to hear about your positive experience at our dealership.
We are thrilled that Victoria went above and beyond to ensure your comfort and provide excellent service.
It's wonderful to hear that she made your visit so pleasant.
We appreciate your kind words and will share your feedback with the team.
Customer Services
5 star customer service
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the stress out of stressful situations well done to the team.
November 29, 2024
Reply from Stratstone - Audi Wolverhampton
Hi Kelly,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that our team was able to make the process stress-free.
We appreciate your feedback and hope to see you again soon.
Customer Services
I told Audi that why don’t you guys…
I told Audi that why don’t you guys changed the other belt on the engine while you also changing the Timing belt & iv got a Engine light come on every time I switch my engine on , not happy at all the with main dealers of Audi
November 14, 2024
Reply from Stratstone - Audi Wolverhampton
Hi Raj,
We understand your frustration with the engine light issue and appreciate you bringing it to our attention.
We strive to provide the best possible service to our customers, and we're sorry to hear that your experience fell short of your expectations.
We'll take your feedback seriously and use it to improve our service moving forward.
Customer Services
Always excellent service and sales at…
Always excellent service and sales at Wolverhampton Audi, latest car is my 7th new Audi from Wolverhampton since 2013
January 10, 2024
Reply from Stratstone - Audi Wolverhampton
Hi Timothy,
Thank you for your kind words and continued loyalty.
We're thrilled to hear you've had such positive experiences with us over the years.
Customer Services
The work had to be done as it was a recall
My car was in for a recall repair that was done very quickly and to the schedule tine i had asked
October 31, 2024
Reply from Stratstone - Audi Wolverhampton
Hi Steve,
We appreciate you taking the time to share your positive experience.
We're glad to hear that your recall repair was completed promptly and according to your schedule.
Customer Services
Very poor
Almost impossible to book the car in for repairs. Both phone messages as well as enquiries online were not replied to over a period of 6 weeks.
The work once it went in was only half done and requires a further trip. Frankly depressed at the prospect having try and get it booked.
The person at the very end of the process when picking it up seemed better, but equally didn't actually make anything happen. Should have been "right when can I/someone call to book and get this finished off". We were going to be sent the video of the further work needed doing - never turned up.
Overall a rubbish experience. If you can't get a car serviced and maintained then not much point buying it. This group now has a relative local monopoly on Audi given its other garages across the midlands. Likely look at another marque for the next purchase.
Wouldn't recommend unless you have to. Stafford Audi isn't Stratstone and may be a better bet, although haven't tried as quite far for us, but couldn't be worse.
November 7, 2024
Reply from Stratstone - Audi Wolverhampton
Hello Robert,
We understand your frustration with the recent service experience.
We apologise for the delays in communication and the incomplete repair work.
We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.
We will take your feedback seriously and use it to improve our processes.
Customer Services
Spot on. Dealt with straight away and made…
Dealt with straight away and made comfortable from arrival to departure.
October 31, 2024
Reply from Stratstone - Audi Wolverhampton
Hi Mr Mason,
We really appreciate this positive review!
Thanks so much!
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.