This 5 star rating is for Julie on reception and Mike the service manager. So refreshing to have a pleasant person on reception, Julie looked after me very well, also a shout out to Mike the service m... See more
Company replied
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See what reviewers are saying
Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... See more
Company replied
Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until nex... See more
Company replied
Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Citadel Way, Hull, HU9 1TQ, Hull, United Kingdom
- 01482 601136
4.7
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great salesperson - Mark Storey
Mark Storey was fantastic to deal with. In 30 years of car buying, I’ve never dealt with a more friendly and caring salesperson. Thank you Mark, great service received.
May 19, 2022
Reply from Stratstone - BMW Hull
Hi,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Had a great experience
Had a great experience, everyone was super friendly and helpful. Great service, got my car back shiny and clean after a few hours. Great service. Thanks
May 19, 2022
Reply from Stratstone - BMW Hull
Hi Kelly,
Thank you for the review!
Your positive rating means a lot to us here at the BMW branch in Hull.
Customer Services
The service was excellent
The service was excellent, I was able to purchase what I wanted at the price I wanted to pay.
The team at Hull where superb and I would not hesitate in recommending Stratstone
May 19, 2022
Reply from Stratstone - BMW Hull
Hi Mick,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
I now only use Stratstone for work on…
I now only use Stratstone for work on my BMW. They're always professional and have never once given me any cause for concern. I like the idea of hassle free service tailored to my needs rather than there's making the whole experience friendly and pleasurable.
May 18, 2022
Reply from Stratstone - BMW Hull
Hello Phil,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
I would not recommend them far too…
I would not recommend them far too expensive no breakdown of labour they keep doing health checks every time you take your car in even if it was 2 weeks ago I had 2 springs fitted which were £95 each and wipers £47 yet my bill was £935.
May 18, 2022
Reply from Stratstone - BMW Hull
Hi Alan,
Thank you for taking the time to review.
We will be happy to provide you with a copy of invoice if you haven’t already received as this has a breakdown of all the prices as you had other work carried out too.
The health check is a free complimentary service we offer to all our customers to ensure the safety of their vehicle.
If you wish to receive this invoice, please email us at service.followup@pendragon.uk.com
Thank you,
Customer Services
Kirsty was great and very helpful
Kirsty was great and very helpful. She ensured all my queries were dealt with
May 17, 2022
Reply from Stratstone - BMW Hull
Hi,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Great service and so easy to deal with.
May 17, 2022
Reply from Stratstone - BMW Hull
Hi Lisa,
Thanks for the great rating!
We are always happy to help.
Customer Services
New car purchase experience
I have recently had the pleasure of dealing with Paul Cross from Bmw Hull. Though we didn't quite get across the line with the deal itself, I was very impressed with the help and professionalism given throughout. Paul is a credit to the buisness.
May 16, 2022
Unprompted review
Reply from Stratstone - BMW Hull
Hello Tom,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
First class service
May 11, 2022
Reply from Stratstone - BMW Hull
Hi Yvette,
Thank you for choosing the BMW branch in Hull.
All the best!
Customer Services
Had some warranty work carried and was…
Had some warranty work carried and was very impressed with the service from start to finish. All staff were helpful and the minor problem was resolved professionally and to my satisfaction first time with no issues.
Highly recommend. Special mention to Rui who is very pleasant to deal with and genuinely cares about customer service.
May 11, 2022
Reply from Stratstone - BMW Hull
Hi Darren,
Thank you for the review and recommendation!
We love to hear when team members provide our customers with a positive expereince, so I will be sure to pass your kind review over to Rui and the leadership team at the BMW branch in Hull.
Customer Services
Everything absolutely perfect as always
May 11, 2022
Reply from Stratstone - BMW Hull
Hi Gary,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Reply from Stratstone - BMW Hull
Hi Adam,
It is wonderful to receive such a positive review!
All the best!
Customer Services
The service staff at Stratstone BMWare…
The service staff at Stratstone BMWare extremely helpful and polite . They couldn't be more helpful. Even when I blamed them for making a mistake, which they didn't, I was wrong ,they were very helpful.
May 7, 2022
Reply from Stratstone - BMW Hull
Hello Mr Hinde,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Brilliant service
Brilliant service! Fair and always willing to help. Professional. Rui is fantastic to deal with. A real pleasure.
May 5, 2022
Reply from Stratstone - BMW Hull
Hello Thomas,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Friendly and helpful
Friendly and helpful staff (Kirsty), kept me informed of the work on my vehicle and sorted out several admin problems.
May 5, 2022
Reply from Stratstone - BMW Hull
Hi Renny,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
MOT experience
MOT was booked in and completed within 48 hours. Chloe was very helpful and great communication. Car booked back in again as it needs checking. Great customer service.
May 5, 2022
Reply from Stratstone - BMW Hull
Hi Miss Clark,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Great Customer Service
May 4, 2022
Reply from Stratstone - BMW Hull
Hi,
We are delighted to see such a positive review.
Have a great day!
Customer Services
great team and very helpful
May 4, 2022
Reply from Stratstone - BMW Hull
Hi Mark,
Thanks for the fabulous review!
Kindest regards,
Customer Services
Was all good from start to finish..
Was all good from start to finish..
I picked the car i wanted, paid & delivered..
May 2, 2022
Reply from Stratstone - BMW Hull
Hi Angelo,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Excellent service
April 30, 2022
Reply from Stratstone - BMW Hull
Hi David,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
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