Stratstone - BMW Hull Reviews 

455
TrustScore 4.5 out of 5

4.7

Citadel Way, Hull, HU9 1TQ Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This 5 star rating is for Julie on reception and Mike the service manager. So refreshing to have a pleasant person on reception, Julie looked after me very well, also a shout out to Mike the service m... See more

Company replied

Rated 5 out of 5 stars

Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... See more

Company replied

Rated 1 out of 5 stars

Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until nex... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

  • Citadel Way, Hull, HU9 1TQ, Hull, United Kingdom

  • 01482 601136

4.7

Excellent

TrustScore 4.5 out of 5

455 reviews

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1-star

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4.7

All reviews

(455)

4,236 reviews in the last 12 months

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Rated 5 out of 5 stars

Came all the way from Manchester......Defiantly worth the trip

I travelled from Manchester to Hull the week before i purchased the vehicle was greeted by the salesman (Mark Storey),being a business man and employing people myself i was impressed by Marks people skills,this was defiantly a big factor on me purchasing the vehicle......it was defiantly worth the trip and will defiantly look forward to dealing with Stratstones again...Thank you

May 29, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi Anna,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Customer Services

Rated 1 out of 5 stars

Tyre pressure alert displayed on…

Tyre pressure alert displayed on dashboard, and Stratstone advised me to go to Kwik Fit, Anlaby..

AdBlue reserve alert displayed on dashboard the following day.

Blue Motability parking badge disappeared from the car during the MOT and
Service.

Carol Macleod. CC09MAC

May 28, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi Carol,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Customer Services

Rated 5 out of 5 stars

Fantastic from start to finish great…

Fantastic from start to finish great customer service is very rare these days, even got me a better price for work I need doing, will use again

May 28, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi,

Thank you for taking the time to review us.

You have really made our day!
Customer Services

Rated 5 out of 5 stars

Mark

Mark, top guy exceptional service , pleasure to deal with 👍👏

May 27, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi Paul,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Customer Services

Rated 5 out of 5 stars

Excellent communication with the…

Excellent communication with the dealership. Both Jenny & Ian were very knowledgeable and helpful throughout the whole buying process.

May 26, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

Rated 4 out of 5 stars

BMW Stratsone Hull Service

After purchasing the vehicle on Friday 6th May i booked home delivery for 2 weeks later (Monday 23rd May) however it was delivered on Tuesday 24th May, also the spare key didnt work upon recieving the car, i communicated this to the sales rep who rectified this and sent me some new batteries in the post. If the home delivery was on time and the spare key worked i would've rated 5 stars. However generally satisfied with the level of service received from BMW Hull.

May 26, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi David,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Rated 5 out of 5 stars

Kirsty was very helpful

Kirsty was very helpful, polite and nothing was too much trouble.
I would highly recommend Hull Stratstone for a very positive customer experience.

May 26, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi Andy,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Customer Services

Rated 5 out of 5 stars

Very good service

Very good service - great staff

May 25, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi Christopher,

We are delighted to see such a positive review.

Have a great day!
Customer Services

Rated 5 out of 5 stars

First class service as always

First class service as always. Kirsty was a star, sorting out a couple of last minute things too. Much appreciated! 👍

May 24, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi Steve,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Rated 5 out of 5 stars

Thanks Mark Storey

Just like to thank Mark Storey for his assistance when recently buying my Audi A5 recently.
Mark was very knowledgeable and helpful throughout the process and was always on hand after delivery to answer and assist any queries I had. This was especially appreciated as it wasn't a BMW, and on several occasions went over and beyond to help.

Thanks Mark

May 22, 2022
Unprompted review
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi Graham,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, kept up to date throughout the day

May 21, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi Matthew,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Customer Services

Rated 5 out of 5 stars

They were very professional and…

They were very professional and welcoming to myself and to other customers who were there at the time of my visit to have my car diagnostic test done I would recommend them to my friends Alison who was dealing with me was very professional and very caring in the diagnostic outcome and how I could go forward with the process 😇

May 21, 2022
Stratstone - BMW Hull logo

Reply from Stratstone - BMW Hull

Hi Martin,

Thank you for taking the time to leave us this fantastic review!

We strive to provide excellent customer service at Mercedes-Benz of Ayr.

Thanks again!
Customer Services

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