Stratstone - BMW Leeds Reviews 

Called at Stratstone BMW Leeds this morning and was met by Hari. She was very professional and friendly and helped me throughout. Excellent 👍

AVOID this branch at all cost. I have purchased a BMW car from them for 50 000 pounds, so not a cheap car, however they have been very cooperating and nice only until they had to , to secure the payment. It started with damage oil sump, which they tried to hide, then damage electrical seats, during the seats repair they damaged the exterior of the car, the sales person didnt even have a basic knowledge about the car, there were multiple lies from the sales person William Rushton when he tried to claim the damaged parts are obsolete and they cant provide replacement, which I later found out is not true at all, then he lied during the sale that I have run flat tyres, which I found out they were only PNCS type. It was a nightmare to get ahold of him everytime I tried to call. I also reported a lot of system faults that has been discovered on independent diagnostic centre, I brought the carf to them and they argued that all the faults are resolved even though it was still there and they havent resolved anything. They have also said during the sale that I do have international warranty ( which was important for me, since I travel to europe) , and fair to say I have found this out by very unfortunate event, when I needed to take my car to BMW service in Europe because my tail gate soft close stopped working and system showed the boot to be constantly open , so I was unable to drive. I reported all the faults and additional issues with the car 3 months before the warranty expired, they have tried everything possible to prolonge it till the end of warranty, 3x they have cancelled the appoitment, then they said they dont have courtesy cars, then they said suddenly I supposed to pay daily charge for courtesy car ( interestingly this has never been the case before...) and all of that caused that I was not able to get an appoitment and sort it out with them while warranty was still valid, I had to extend the warranty and go to different branch where they sorted it out straight way. There were many more issues and details, which I wont mention here, point is.. do not go there and dont trust them. Strongly not recommending this people.

Travelled from Scotland to collect a 2 year old car that had not been prepped to BMW approved used standards. There were various issues including a broken grille, bumper scuffs of 3 of the 4 corners, a dent in the back quarter panel and a deep scratch in the door. The proposed solution was £250 off. It was agrees that the issues would be fixed and I come back the following week, but I wasn’t even offered a lift back to the train station. I phoned 6 days later, 2 days before I was supposed to be collecting the car again, and the work hadn’t been started so they could not send me photos. They had also agreed as part of the sale to ceramic coat it, but refused to give me a certificate, and also said it would be possible to do the ceramic coating within 24 hours of a smart repair. Clearly the coating had never been applied (despite the walk around video commenting on it), and the strategy is to sell a shiny car as ceramic coated, stringing customers along. A whole host of excuses were provided along the way, including how much money they had spent prepping the car. The prep included replacing worn tyres, one of which had a puncture and carrying out a service that was 90 miles overdue. The sales manager implied it’s acceptable to cut corners form BMW AUC standards because they had bought a car into stock in bad condition and didn’t have the margin in it, or that I should cut them some slack as they weren’t making money. All the communications were fake apologies such as apologising that it had not met my expectations, as if it was the level of my expectations rather than the condition of the car that was the issue. Stratstone BMW are total cowboys and caricature car salesmen that give the motor trade a bad name. Not what you’d expect from a BMW main dealer.

Great service from start to finish especially as we had come from some distance to buy the car we had put a deposit on. I was made to feel welcome and felt there was a nice atmosphere around the whole place. Tristan was amazing to deal with and has communicated excellently in every way from prior to after buying the car.
Hari at front desk was polite and accommodating but must add she made a great cup of tea.
I would certainly recommend.

Avoid Stratstone BMW Leeds – extremely poor experience from start to finish.
I paid the £250 deposit during my very first conversation with the dealership, as I was serious about buying the car and ready to proceed. Unfortunately, once they had taken my deposit, the level of service was appalling.
I was repeatedly promised callbacks and updates that simply never happened. I constantly had to chase them myself and was repeatedly given timescales and assurances about the car being ready that turned out not to be accurate. Even on the day I had made clear was my final collection deadline, I received a video stating that the bodywork still needed preparation, despite previously being told the car would already be completed.
After nearly two weeks of poor communication, missed callbacks and misleading timescales, I lost all confidence in the dealership and cancelled the purchase.
Even then, the problems continued. I was told my deposit would be refunded immediately and would be back in my account within 72 hours. That promise was also not kept. More than a week later I still had no refund, and it was only after raising a formal complaint with Stratstone Customer Care and BMW UK that the refund was finally actioned.
The whole experience was incredibly frustrating. Quick to take my money on the first call, but after that I was left constantly chasing, waiting for promised calls that never came and being given timescales that were not met.
Based on my experience, I would strongly recommend avoiding this dealership.

The vehicle that was found by the Financial Ombudsman Service to be of unsatisfactory quality is now being advertised for sale again by the same dealership that sold it to me.

This dispute started in 2024 and dragged on for nearly two years, after I was sold a faulty special edition BMW (140i championship edition) that became too dangerous to drive within three months - while still being chased for payments. A situation that ultimately had to be resolved by the Financial Ombudsman Service.

I purchased a special edition BMW from Stratstone BMW Leeds with around 26,000 miles on it, expecting the quality and reliability that comes with a premium brand. Instead, I was sold a vehicle that was faulty from the outset.

The car had a serious engine fault which ultimately required a full engine replacement, as well as a failed rear differential and a long list of additional issues. The vehicle became so unsafe that it was parked up just three months after purchase because it was too dangerous to drive. Even BMW’s own internal engineer, after a short five-mile road test, described it as the worst vehicle he had ever driven and said he couldn’t wait to get out of it.

What makes this even more concerning is that the only people to have ever worked on the vehicle were Stratstone BMW Leeds themselves.
Despite raising these issues, Stratstone BMW Leeds repeatedly ignored my calls. I was forced to take the car to another BMW dealership for assistance, as I could not get any meaningful response. On multiple occasions, members of management at Stratstone BMW Leeds simply put the phone down on both myself and my partner.

Despite the vehicle being unsafe and unusable, BMW Financial Services seemed far more interested in continuing the finance agreement than addressing the fact the car was not roadworthy. I was subjected to months of harassing letters and phone calls chasing payments, while being left with a vehicle I could not safely use.

Stratstone BMW Leeds failed to engage properly at any stage - even after the Financial Ombudsman Service became involved. I was ultimately forced to escalate the matter.

The Financial Ombudsman Service has now upheld my complaint, confirming that my concerns were valid, the vehicle was not of satisfactory quality, and I was not treated fairly.

Even after the Financial Ombudsman Service issued its final decision, the matter was still not resolved within the required timeframe. BMW exceeded the deadline for implementing the outcome and only progressed the case after repeated chasing from both myself and the Financial Ombudsman Service. After nearly two years of dealing with this situation, it was extremely frustrating to find that even a final and binding decision did not result in prompt action.

What is particularly concerning is that, despite the vehicle's extensive history of major mechanical failures, the need for a replacement engine, the failed differential, and the findings that led to my complaint being upheld, the same vehicle is now being offered for sale again by the same dealership.

It should not take intervention from the Financial Ombudsman Service to force a company of this size to act fairly. Selling a faulty vehicle, ignoring the customer, pursuing them for payments on an unsafe car, failing to act promptly even after a final Ombudsman decision, and then placing the same vehicle back on sale raises serious questions about customer care and vehicle preparation standards.

Based on my experience, I would strongly advise others to think very carefully before dealing with BMW Financial Services or Stratstone BMW Leeds.

Very poor experience buying a used BWM from BWM in Leeds. Didn’t clean or prep the car for collection. Misled and lied to with complete incompetence thrown in for good measure. I paid notably more than other local comparable cars for the peace of mind of buying direct from the manufacturer. My advice is don’t! Avoid this dealership!

Only a fool would ignore all the negative reviews!
Check them out before you visit and walk away.

Car in for a regular service, they carry out a vehicle health check only to tell me the rear suspension needs to be replaced. £1000 pounds later it is replaced and the result is a car that makes a horrific noise. After weeks of them refusing to take calls or call me back to look at the car they take the car back in to charge another £400 to fix the problem they created “it’s just a coincidence” apparently that this problem started the same day the changed rear suspension. Absolute con artists avoid their service centre at all costs

We purchased a Mini here in Oct 25.
We paid significantly more than the book price - but if dealing with a dealer like this - you expect reliable and trustworthy relations.
We were sold 2 valet packs in the deal £200+ and were explicitly told that these could be redeemed at any Stratstone dealership - which was particularly important because we live in Stockport and do nt want to drive to Leeds to get the car valeted.
As soon as we try to redeem - sorry we can't do that - you will have to travel to Leeds.
I am quite reasonable - policy changes and organisations change. It is a shame that I cant get it done in Stockport or Wilmslow - but fine - please refund.
No refund. This is just not good business. I would not recommend working with the managers in this dealership.

Disorganised, terrible at communicating. They fraudulently tax a car in the old keepers name just to get me off the forecourt. I’m
Now currently in the process of handing the car back due to constant ongoing issues. Stay well away

I enquired about a car online and received only a video of the vehicle—no phone call or email. I followed up twice by both phone and email but received no response. I was interested in buying an X5 and was ready to proceed, but it seems they simply don’t care about potential customers. I was also told I would receive a callback, which never happened. Terrible service and I would not recommend them.

Read a lot of these reviews which put me of somewhat, I found my experience one of the Best I’ve had with main dealers,and I’ve dealt with a few,
BMW M60i I saw and asked for a detailed video , this came and I put a deposit down, I live over 200 miles from Leeds, the communication was good , I’m not the best to deal with and have lots of questions and I’m really fussy about my cars.
So I travelled up to view and collect car, I arrived and was promptly met by Helen , William and Charlie had answered all my questions before and understood I was in the trade and I was a very fussy person! By my own admission !
Back to Helen , she showed me the car and we went on a test drive , car needed fuel so we stopped, she very kindly filled the car up ! I was only expecting £25 fuel.
Back at the dealers the process of paying was dealt with and on leaving she gave me water and coffee for my return journey .
Helen answered all my questions, I was given as much time as I needed to complete the purchase.
I would make the journey again to Stratstone Leeds just for the excellent experience I’ve had with dealing with them.

I purchased the premium guarantee on my car with Stratstone, with this I was told I could get my car repaired at any Strastone garage.
Staff at this branch were unhelpful over the phone. They kept offering to call me back and never did, over 4 days, clearly an excuse to not deal with my repair.
I am having to take my car to another (much more helpful) Stratstone garage which is over an hour way to get mine fixed. Which is annoying as this is my local Stratstone, which is only 10 minutes from me.

Your service dept is a joke. I booked my car in for a 9am drop off. I waited in showroom as I live some distance from dealership but my car wasn't worked on until 4pm. 10 minutes later my car was ready & charging correctly so you said. On return home my car still had the fault which was limiting charging at 4kw instead of 7kw. I wasnt convinced so booked into another dealership who confirmed a problem with charge module. I have had previous issues with Stratstone leeds but gave them benefit of dought from a previous issue. When I bought my 2025 i4 we discussed any car can have issues, but it's how they are dealt with. Again you failed to even discuss the problem. I won't fall for it again. I WILL NEVER BUY ANOTHER CAR FROM YOU AGAIN. WHAT A SHAME.
Please don't reply to my review saying contact customer service as they don't care either.

Once again a fab service, had a lovely chat with Hari who, as always, was super smiley and positive. Always the best help which will always keep us coming back!

** DO NOT DEAL WITH ** Regrettably a cliched dreadful experience with this business that apparently represents BMW. Unethical sales behaviour to secure the PCP sale. Guess what, when it comes to claim the complimentary service, the person has left the business and the leadership team wash their hands of it. No thought for long-term customer value and customer experience. VERY POOR organisation indeed. Never again.

If you want anything done don’t waste your time with anyone except for Nathan he gets things done. Highly recommend

From the moment I purchased my vehicle to collecting it and dealing with the endless issues since, my experience with this dealership has been extremely disappointing and frustrating.

Just four days after collecting the car, I noticed a fault with one of the buttons on the steering wheel which was temperamental and clearly not working properly. I contacted the dealership and was told to bring the car in, and that the only requirement for a courtesy car was being over the age of 21. No other conditions were mentioned at all.

When I arrived, they then told me they couldn’t provide a courtesy car because my driving licence would not go through due to a previous disqualification. This was the first time anything like this had been mentioned. I was then told they “don’t have access to people’s driving data”, which felt like a complete excuse after the fact. If that’s the case, there should be a very clear statement made to customers beforehand explaining that if you have anything on your licence you may not be eligible for a courtesy car. Instead, I was led to believe I would have one available and planned my day around that.

Because of this, it directly affected my job as I had clients booked in and ended up having to get a taxi to work with no access to a vehicle. The lack of organisation and communication caused me unnecessary stress and inconvenience that could have easily been avoided if the correct information had been given from the start.

I was also told I would receive updates about my vehicle throughout the day. That never happened. I heard absolutely nothing until I chased them myself 15 minutes before finishing work, still having no idea how I was getting home or whether my car was even ready. I tried calling the service line multiple times and nobody answered. After waiting around 10 minutes on hold the call simply cut off. If you ever try calling their service line, don’t expect anyone to answer because in my experience it is almost impossible to get through to anyone.

Since then, the vehicle has been back to the dealership a total of seven times for the exact same issue and it still has not been resolved. Seven visits and the problem remains exactly the same. I have been passed from pillar to post and dealt with at least six different members of staff, which clearly shows a complete lack of communication, organisation, and accountability within the business.

At one stage I was even told that they believed the issue could be related to how I was driving the vehicle. This was honestly insulting. I fail to understand how the way someone drives could possibly cause a button on a steering wheel to malfunction. Rather than taking responsibility for a clear fault, it felt like they were simply trying to blame the customer instead of fixing the problem.

After receiving no response for two weeks, I was eventually passed to a senior member of the service team who told me she would personally take care of the issue. Once again, I was let down. Promised calls never happened and I was left chasing yet again.

More recently I was passed to a manager who told me I would receive an update within 48 hours. Two weeks later, I am still waiting to hear anything from him.

Overall, this has been one of the worst customer service experiences I have ever dealt with. The lack of communication, constant excuses, being passed around multiple staff members, and the failure to fix a simple issue after seven visits is completely unacceptable. I would strongly advise anyone considering buying a car from here to think twice.

I had a very disappointing experience when visiting the BMW showroom today. Last night I requested a video demonstration of a car from Stratstone BMW in Leeds. This morning a lady called Helen rang me to ask which vehicle I was enquiring about. I explained that it was the BMW i4 M50 (72 plate) that I was interested in. I also told her that if we liked the car we would visit the showroom later that day. She asked what time we would arrive and I said it would be around 3:30pm at the latest.

We arrived just after 3:15pm and spent some time looking around. After a while, a member of staff approached us and asked if we were okay. I explained that we were there to see the car and that we had already spoken to Helen. He went away and returned shortly after to say she was with another customer and would be about five minutes.

Unfortunately, we ended up waiting around fifteen minutes and nobody else came to check on us, offer assistance, or even suggest that we sit in the waiting area. We were simply left standing there feeling ignored and unwelcome. Eventually my son said we should leave because it felt like they had no interest in helping us.

For a premium brand like **BMW, I expected a much higher standard of customer service. Instead, the experience was poor and unprofessional. Potential customers should not be left waiting without any communication or basic courtesy.

I hope the management at Stratstone BMW Leeds reviews this and improves how they treat customers, because based on this visit alone I would not return or recommend this dealership.