Stratstone - BMW Leeds Reviews 

Had a great experience at BMW Stratstone Leeds. Kamal was incredibly helpful throughout the whole process — really friendly, knowledgeable, and made everything smooth and stress-free. I found a bulge on one of the tyres shortly after returning home but Kamal handled it brilliantly. He was quick to deal with the issue and reimburse me for a new branded tyre without any hassle or questions. Great customer service from start to finish. Highly recommend!

After being a loyal BMW Customer for over 10 Years - my Daughter decided she wanted to move away from Troublesome 2nd hand cars and decided to buy a new/nearly new car and fell in love with a BMW Gran Coupe, we tried desperately to get it through our long time preferred dealer Sytners but they unfortunately couldn’t locate the colour and spec she wanted within the budget she had, so we looked further a field and found the exact car at STRATSONE LEEDS. This was where we expected a fantastic customer experience buying from a reputable dealer and paid the deposit to hold the car, it then took over a week for everything to go through and for the car to be readied for collection, and that’s where everything went down hill. They sold a car they didn’t have the V5 for, took £500 for Wheel and cosmetic insurance but never took out the policy, then after 3 weeks told us we had to have the car because they needed it on their sales figures, so they carried over the tax as it was apparently one of their own cars and it took another 3 weeks (6 in total) to get a V5. We then contacted them about the cosmetic insurance policy only to be told that we hadn’t taken one out even though I sent screenshots from the bank to prove it had been payed. They’ve now said we need to speak to our solicitors as their adamant the monies paid was solely for the car but can’t remember any conversation about additional policy payments - I spent the same week £60k with Sytners buying 2 more BMW,s with warranty cover and had no issues or problems whatsoever - STRATSTONE better be happy with ripping me off as they will never ever get another penny of me or my company or family ever again for any vehicle - absolutely disgraceful behaviour and service and we’re currently seeking legal assistance to recoup the money - if i could give them the car back I’d happily drive it through the showroom window myself ……. Hope your proud of yourselves and it’ll be Sytners everytime going forward…..!!!!!

To thank all staff especially Harie and Casper for their enthusiastic assistance and dedication and support , they made me feel so good and happy for their professional prompt responses .🌹❤️

I purchased a car from this BMW Dealer in August 2023 and the car has been superb from day one. Today I arrived at the dealership today for the car's annual service.
While I am waiting for my car to be serviced I met Mark a BMW salesperson who noticed my interest in a particular car in the showroom. I immediately explained I was only looking as I have my own vehicle in for a service. He was totally professional, he explained the benefits of the vehicle I was viewing, answered all my questions, plus the benefits of purchasing from this dealership. Although I was not in the purchasing zone today, I will be calling Mark Pullan for my next purchase, which of course will be a BMW. Good colleagues make a great company as I could tell with my conversation with Mark today.

Good service from the salesman initially, very nice it seemed and good with test drive, he tried it on with the extra’s even during the test drive, anyway all seemed good, getting a deal done the salesman tried his best but clearly they are after a high profit like it or lump it, the big boss! Upstairs who you don’t meet or see of course is of course who decides, but then the salesman showed his frustration or was it true colours when he stormed off after, won’t ever go to that place again unfortunately, wouldn’t recommend at all, I would advise to travel further afield where the people in charge are a little bit more customer accommodating and flexible, businesses like this are there to make money i fully understand but not to rip you off, so maybe best to avoid

Kamal was incredible from start to finish. He was professional throughout and really understood my needs before recommending a car.

The whole experience was exemplary and I would highly recommend Kamal and the rest of the BMW Leeds team.

Excellent service

Mis-sold Vehicle & Poor Customer Service – Ongoing Complaint Ignored

I have been a loyal BMW customer for over a decade, having purchased multiple vehicles and motorcycles through BMW Finance. I feel this dealership exploited the loyalty I have to the brand. I have had amazing relationships with Park Lane, Stephen James, Synter and Vertu. I own the new M1000rr motorbike too. However, my recent experience with Stratsone BMW in Leeds has been incredibly disappointing and has left me questioning my future with the brand.

I live in central London. I travelled and purchased a vehicle through BMW Stratsone in Leeds on finance, this was based on specific features I was assured it had—including keyless entry. This was explicitly stated in a video provided by BMW’s own salesperson. However, upon receiving the vehicle, I discovered these features were not present, meaning I was mis-sold the car.

Despite raising my concerns immediately upon collection, I have been repeatedly dismissed. Weeks have passed with no meaningful response or resolution. I have recorded evidence proving the misrepresentation, yet they refuse to address this.

In addition to this:
• I was not offered a test drive, despite their claim otherwise.
• The sale felt rushed and pressured, with the dealership pushing for a month-end completion.
• I was forced to travel back home in a car that I did not agree to buy, which has left me incurring extra travel expenses.

I have tried to resolve this amicably, but Stratstone Leeds refusal to take responsibility has left me with no choice but to escalate this further as well as a few other legal measures iv been looking into. Luckily. My close friend is a well known influencer, and hopefully pull through with exposing this further.

I urge any other powers that be to step up and resolve this issue professionally, instead of forcing loyal customers into disputes. If I do not receive a proper response soon, I will end my business with BMW entirely, including selling my 2 current BMW vehicles, as well as sending back my company car back and finding business elsewhere in future.

Loyalty should be earned, not exploited

Update 1:
I received a generic response asking me to email them, which I have now done—again. Still waiting for a proper resolution. The handling of this complaint has been extremely disappointing. Will be updating further, until resolved

Update 2:
After weeks of back-and-forth with BMW Leeds and BMW UK, my complaint remains unresolved. I was misled about the vehicle’s features, and instead of rectifying their mistake, Stratstone Leeds BMW has continuously delayed and deflected responsibility.

Despite clear evidence, including a video where the salesperson misrepresents the car’s features, Stratstone Leeds BMW has refused to take accountability. Their final response was to dismiss my complaint and direct me to an external dispute resolution service, rather than handling the issue themselves.

This experience has been beyond disappointing. I have had multiple BMWs over the years, but this has completely changed my view of the brand. It looks like I will be ceasing ALL business with the brand. I will now be taking my case to the Financial Ombudsman and Trading Standards. If you’re considering buying from this dealership, be very cautious—once they have your money, they do not care about customer satisfaction or doing the right thing. Very shameful representatives to the brand.

Update 3:
BMW Leeds continues to avoid taking responsibility for misrepresenting the vehicle I purchased. Instead of resolving the issue, they directed me to the National Conciliation Service (ADR) as an ‘alternative dispute resolution.’ However, the ADR has now confirmed they are not even able to handle my case and that I need to escalate to the Financial Ombudsman instead.

This feels like a deliberate attempt to waste my time and delay a resolution, rather than acknowledging their mistake and doing the right thing. Meanwhile, I am stuck with a mis-sold vehicle, mounting travel costs, and no support from BMW UK or BMW Financial Services. Once again, If you are considering buying from here, be very careful—this is how they treat customers after they have your money.

I recently had my BMW serviced at this garage (Stratstone Leeds) and was genuinely surprised by the experience, especially given the high cost of £400 for an oil and filter change. To my surprise, my local garage offers a much better service at a more affordable price.
I dropped my car off at 8:30 am and picked it up around 5 pm. When I collected the car, I was surprised to find that the service message was still displayed on the dashboard. The service desk explained that the technician was new and still in training. While I understand that mistakes happen with new staff, this was just the beginning of my concerns.
After receiving the car, I noticed oil dripping from the driver’s door, which the service desk employee simply ignored when I pointed it out. I also discovered that one of my alloy wheels had been scratched, and the car was not washed, despite a clear request for a complimentary wash, which had been noted by the service person.
I immediately raised these issues with the branch manager, Sam (I believe his name was). He assured me he would speak to the technician and get back to me, as the technician had already left for the day. However, I never received any follow-up communication from him or anyone else at the branch. I then reached out to the garage via social media, and their response was that an investigation had been conducted, and the technician was sent for quality control training. That was the extent of their response.
I would like to highlight that the service I received was far below expectations, especially given the cost. Despite paying £400, I left with unresolved issues, poor communication, and no accountability from the staff involved. The lack of follow-through, responsibility, and unwillingness to address my concerns was incredibly disappointing.
I would not recommend this garage, as I feel it’s a waste of money and time.

I wish to thank Haris Ashraf and Lucy Thompson for their commitment to sorting out issues beyond their control and turning negative to positive when I bought the X2 M35i. It was very frustrating having to wait a couple of times to collect the car but it was worth it, what a fantastic car! So thanks again and I would happily be a future customer of Stratstone BMW Leeds.

Can someone from service please respond to my emails?

Always a friendly welcome from Hari who got me to the right department and called the right people for me. She was more than happy to make drinks and have a friendly chat. She set the relaxed tone for each visit. It’s always nice to be greeted with a welcoming smile.
Miles (in sales) was fantastic, really personable and knowledgable about the cars and options.

My partner recently booked his BMW in with Stratstone Leeds on Geldard Road, and the experience was nothing short of outstanding. From start to finish, Sam, the Service Manager, went above and beyond to ensure we received exceptional customer service. He kept us informed every step of the way, making sure we fully understood the process and prioritizing our booking to prevent any loss of income due to missing work while our car was being fixed. His professionalism and proactive communication truly stood out.

Kate, from the service reception team, was equally incredible. She kept in constant contact with us, providing regular updates over the phone, which made us feel reassured and well taken care of throughout the entire process. Her friendly and approachable demeanor made the whole experience stress-free and seamless.

What impressed us even more was how efficient and organized the entire team was. The car was fixed quickly and to a high standard, with the team ensuring no details were overlooked. They also took the time to explain the issue with our faulty battery and the steps taken to fix it, which we really appreciated.

The attention to detail, professionalism, and genuine care from both Sam and Kate reflect the exceptional service culture at Stratstone Leeds. It’s rare to find a company so committed to its customers, and it’s clear that they take pride in delivering top-notch service.

I would highly recommend Stratstone Leeds to anyone with a BMW in need of service or repairs. They truly go the extra mile to ensure their customers are satisfied. Thank you to Sam, Kate, and the entire team for turning what could have been a stressful situation into such a positive experience

I have had numerous cars in at BMW Leeds for repairs and I have also had them fixed in a timely manner by a hard working team. Very Pleased.

Please avoid this garage, I would give 0 stars or minus if possible. Absolutely shocking customer service: I arrived at 8.07 and spoke to a member of the service team, who told me to take a seat. At 8.47 no one had spoken to me, so I then returned to the service desk who apologised for forgetting about me. I explained given where I live I would sit and wait for the single tyre change. At 10.07 I then returned to the desk and asked if they had an indication of the time it would be ready. I opted to go for a walk.The woman explained the car was in the workshop and she would call once ready. As I walked outside the car was in the same spot as when I arrived and not in the workshop at all. I was astonished to have been lied to. I then went for a walk and on my return at 11.07 I asked for an update. I was then told the tire wasn’t in stock (despite me booking the car in 3 days earlier), and told to return at 3 pm. I was genuinely shocked; why not tell me on arrival rather than waste my day off in the waiting room. I returned at just after 3, and was told at 5 the car was complete. I then was asked to pay, despite me stating on my online booking form I was with a warranty company and they would pay. They were then unable to contact the warranty company so I had to pay using my own money. At this point I had no energy and just wanted to leave so I paid myself. I then finally opened my car and what a surprise the car had not been valeted. I have been to many bmw garages and the service is always excellent. I am utterly shocked at my experienc today. To be lied to, messed around and waste an entire day for what should be routine repair is appalling. Just an awful experience and not uncommon listening to the other issues customers had today.

Don’t even attempt to give this place a chance. I won’t even discuss how BMW have disappointed me ever since double booking the car I had initially bought. I was promised they won’t let me down this time. Instead made me drive 25 miles, to not even have anyone attend to me when I had a clear booking.
Let me tell you, the dealership was NOT even busy.
The receptionist was sat on her phone on Snapchat and the other member of staff, could clearly see I had waited nearly an hour and was free as she kept chatting to receptionist about Christmas decided to ignore me.
If you even actually want to deal with this dealership, avoid Harrison. Disappointing and very tardy.
I will no longer even attempt to deal with such a disgusting dealership. You missed out on a cash sale.

My recent car buying experience at BMW Stratstone, Leeds was nothing short of exceptional. A special shout out to Kamal Choat of sales team who was incredible and went above and beyond to ensure a seamless and enjoyable process. This is fifth car I’ve bought and found the experience outstanding, from the moment I walked in the door to the final paperwork. I am thrilled with my new BMW 3 Series and would wholeheartedly recommend Kamal and BMW Stratstone Leeds to anyone in the market for a new car.

Great used car sales experience with kamal Choat. Good handover on collection day.

Looking to renew my PCP deal, searching for the best/right car for our situation. The dealer (Miles) was very helpful and supportive, providing us with good advice and helping us get the best deal we could for our situation and circumstances.

If I could leave zero stars I honestly would.

Purchased from this garage earlier this year. Uncovered an issue with the car and took it to BMW Birmingham. It took 2 weeks for these guys to liase with Birmingham. Had to get involved ourselves it was like dealing with children. We shouldn’t be middle man between two “professional businesses” After LOTS of calls they finally reacted. They then Took my father in laws car on 24th October. We’ve been ignored and fobbed off time and time again. They STILL have the car with no response or real answers!!! Finally got told car will be ready today, to chase chase and chase again and get told “it’s not ready” and there’s another issue but they won’t explain what. Disgusted and will not stop telling everyone about the horrific service till this is resolved. Everyone at this garage has the worst customer service skills in history. Horrified!