Stratstone - BMW Leeds Reviews 

Had an excellent help buying our new car with Helen Robertson. We paid a deposit to hold the car. A price was given for our car in part exchange kept informed daily regarding any queries we had. We were contacted when we purchased the car to ask if everything was ok and not to hesitate if we had any problems.
Very confident with Helen’s professionalism and our new BMW X 1

Great service from Stratstone and Mark Bowden in particular - made the process all very easy.

Brought my BMW in for a service to Leeds and was made to feel very welcome and in good hands. Tracy Kewley was very friendly and answered any questions i had. Will definitely be using them again.
Thank you Sharron Taylor.

My experience with bmw Leeds was what i expected. My service from a Victoria Wilson was 10/10 and I would always recommend the amazing services of bmw .

Robbie Hogan is hands down the best car sales person I have ever dealt with. I’ve had a few cars from here and always well looked after, finds the car I want at the right price and turns them around quickly. Highly recommend.

Unable to get through on the phone to service dept for an update, unhelpful and rude salesman made little attempt to help me out

Second review, as no resolution or response to first post. Staff at Hamilton were great, but Leeds, where the car (Audi A7) came from, let me down and your head office have really let me down. Pre-inspection at Leeds missed (or failed to record) all 4 seriously corroded brakes discs. Leeds would not respond to repeated requests to see the cars pre-inspection report, and I now know why.

I had to pay £200 to repair a scratch on the car, that was spotted whilst the car was still at Hamilton, which was odd, thought you guys might have sorted that, but I just paid it.

However, on driving it, the car was quite frankly dangerous, as braking on the motorway was a scary experience. Leeds not only drove the car up to Hamilton (and MUST have noticed the car shuddering on braking) but then ignored repeated requests for the pre-inspection report. As I was in danger of rear-ending other drivers, I had to pay £1500 to replace all 4 discs and pads.

I raised two complaints via your website (Ticket 532529205, Ticket 532487054), both were ignored. Your head office responded to my first Trustpilot review months ago, saying they would be in touch. No one ever reached out. My opinion now is that you hope I will just go away.

I recently took my BMW X5 e45, which was in showroom condition, to BMW Strastone for its first-ever service. At the time of dropping it off, the car was functioning perfectly. However, upon inspection, the service center informed me that they found water in the engine and that a new engine was required, which would cost £20K and not be covered under warranty. Despite the fact that I have never been provided with a courtesy car, my vehicle has been in their possession for over a month with no progress. The leasing company has also been unsuccessful in obtaining an engineer report from the garage. The service center has accused me of accidentally pouring water into the engine, which is an absurd claim. They later amended their accusation, stating that 1.5 liters of washing liquid had been mixed with the engine oil. Despite the fact that there was nothing wrong with the car prior to the service, they remained unresponsive when I challenged their claims. I strongly advise avoiding this untrustworthy garage. I plan to escalate this matter to BMW in Germany, as many other people have reported similar negative experiences with this same service center.

Just the best service from the Leeds dealership. Detailed information for the ECU fault, accurate quote, timely repair. Can't fault em.

Baron Bracken conducted our business in a very professional, but friendly fashion.
Really pleased.

My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Thank you to the whole team there for their patience and help, especially to Nathan B!

I recently had my 2021 1 series serviced by Bmw Leeds which I bought brand new from the dealer ship. It’s done 13,000 Miles and they told me the break pads was at the minimum limits which is 3mm. Obviously I was sceptical, so I had numerous certified mechanics check the pads and they was 6mm. Bmw wanted to charge me £500 for new pads which never needed changing. I feel lied, betrayed and cheated on my service, what else have they lied about on my service? I would not recommend them to anyone. Wouldn’t expected this from BMW.

Superb customer service from start to finish. Havi on the front desk was a credit to the dealership. As was Bradley who helped us buy our car

Booked in my X5 for brake disks and pads replacement at Stratstone BMW Leeds. No prior faults or issues. When driving back, the wheels were locking and car returned to the dealer. Dealership now wants me to pay for a broken hand brake actuator although this never gave any issues before and no prior faults on the car computer. Most likely damaged during the brake service. Car has been with them for over 5 weeks and no courtesy car.

Did not want to even give one star! Absolutely appalling customer service by the business manger. Unable to come to the resolution we wanted even after selling us a modified vehicle. The dishonesty was unreal! Told we would get a replacement vehicle in two occasions which was then retracted and we were told sorry no can do! Four long draining months going back and forth and still not the outcome we wanted. Settled for what they had to offer which did not compensate our loss at all.
Please do not go to this dealership! Disgraceful!!

Just purchased a car from Stratstone BMW Leeds. I dealt with multiple people in sales for the brand new car, service was absolutely rubbish. This is my fourth brand new car but I’ve never experienced such rubbish service, staff is very unreliable in sales plus the car is having issues and it’s been only a day it’s been delivered. I will never buy a car from them again, my experience has been completely ruined.

Terrible service for a prestige brand like BMW, I have called their service desk a few times over the past week at various times of the day and the phone just rings nobody picked up, just cannot seem to talk to them, I dialed in to sales to see if they could put me through, said he would take my number and would get service to call me…… nothing. I have had to drive there in the past to get my car booked in but the receptionist was so off hand and gave the impression she didn’t want to know either and made me feel like I was bothering her. Stratstone BMW you need to buck your ideas up on customer service or you will lose customers and therefore staff will have to go and find work elsewhere.

Brillant customer service, they explained me what is going to happen on the day. Also booked and provided me with laoned car for the day which was quite convenient.
Thanks Haris for arranging the appointment and keeping me up to date.

the customer service lady, Jas was great.
the car came back nice and clean

Once I manageds to get the car in for warranty work, (after 4 months of trying) the staff at the dealership were good but the lies, let downs, failure to answer the phones/emails or return calls, was the worst dealership experience I have had in 30 years! CRAP!